Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Rodriguez

Parker,CO

Summary

Dynamic professional with extensive experience in fast-paced environments, adept at managing last-minute changes while maintaining high work quality. Recognized for exceptional speed and efficiency, consistently achieving top performance ratings. Strong problem-solving skills and ability to thrive under pressure drive successful project outcomes.

Overview

32
32
years of professional experience

Work History

FC Associate / Learing Ambassador

Amazon
Aurora, Colorado
09.2023 - Current
  • Conducted training sessions for associates.
  • Contributed to the Safety Committee's initiatives.
  • Trained in Inventory Control, Quality Assurance, and V-Rets.
  • Skilled in sorting, delivery, and FC processes at Amazon centers.
  • Experienced in handling PIT equipment.

Senior IT Technician

Denver Rescue Mission
Denver, CO
07.2016 - 01.2024
  • Provided recommendations on hardware purchases based on customer requirements.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Maintained audit trail and statistical records of problems and conditions reported by client.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Developed product training materials and conducted user training sessions.

IT Technician

San Diego Rescue Mission
San Diego, CA
03.2011 - 07.2016
  • Provided recommendations on hardware purchases based on customer requirements.
  • Responded to or escalated tickets based on severity and internal policies governing responses.
  • Monitored system performance and implemented preventive maintenance procedures.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.

Field Service Technician

Adecco Staffing
San Diego, CA
05.2009 - 01.2011
  • Assisted with training of junior technicians in proper installation techniques and safety protocols.
  • Upgraded and repaired medical equipment within hospital settings.
  • Managed supply chain operations.

Desktop Support Engineer

IBM - Gray Systems AT&T
San Diego, CA
05.2008 - 04.2009
  • Monitored system performance and conducted preventive maintenance tasks regularly.
  • Installed and configured computer systems, printers, and other peripherals.
  • Resolved printer, scanner, and other peripheral device issues, maintaining operational efficiency.
  • Performed hardware upgrades, including RAM, SSDs, and graphics cards, to improve system performance.

Field Service Technician

Rentsys Recovery Services
Las Vegas, NV
02.2007 - 04.2008
  • Managed equipment-related challenges across multiple trade shows in the United States.
  • Oversaw inventory and supply operations.
  • Supervised technical setup and execution for successful events.

PBX Operator & Safety Coordinator

Sierra Health Services
Las Vegas, NV
02.2002 - 12.2006
  • Utilized system protocols to manage and store data backups efficiently.
  • Oversaw the upkeep of four separate network facilities.
  • Implemented comprehensive safety workshops for team members.
  • Provided assistance during regular activities for physicians.

Lead Petty Officer

US Navy
Twentynine Palms, CA
01.1993 - 01.2002
  • Directed training programs for more than 120 personnel.
  • Managed office operations efficiently.
  • Organized employee shift schedules.
  • Reported audit findings to the command commander.
  • Evaluated departmental needs through safety audits, resulting in the implementation of an ergonomic program.
  • Coordinated record-keeping and scheduling of healthcare appointments for 120 military members.

Education

Bachelor of Arts - Business Management

Western Governors University
Salt Lake City, UT

Skills

  • Project Oversight
  • Statistical Analysis
  • Inventory Oversight
  • Customer Relations
  • Quality Control
  • Collaborative Team Development
  • Workforce Development
  • Logistics Coordination Expertise
  • Risk Management in Warehouse Operations

Timeline

FC Associate / Learing Ambassador

Amazon
09.2023 - Current

Senior IT Technician

Denver Rescue Mission
07.2016 - 01.2024

IT Technician

San Diego Rescue Mission
03.2011 - 07.2016

Field Service Technician

Adecco Staffing
05.2009 - 01.2011

Desktop Support Engineer

IBM - Gray Systems AT&T
05.2008 - 04.2009

Field Service Technician

Rentsys Recovery Services
02.2007 - 04.2008

PBX Operator & Safety Coordinator

Sierra Health Services
02.2002 - 12.2006

Lead Petty Officer

US Navy
01.1993 - 01.2002

Bachelor of Arts - Business Management

Western Governors University

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Joseph Rodriguez