Joseph Rogers
Holly Springs,NC
Summary
Performance-driven employee determined to provide excellent service and assistance to customers. Enthusiastic worker promoting safety and organization skills to complete tasks correctly in a timely manner. Hardworking employee identifies system issues and resolves problems. Smart and determined with highly developed decision-making skills. Able to handle tough projects. Have varied experience performing data entry accurately and proficiently and working with different vendors.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Security Alarm Technician
Guardian Protection
07.2017 - Current
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Educated customers on effective use of security systems.
- Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
- Explained how to properly use security systems so that customers were knowledgeable.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- maintained of toolsand equipment .
- maintained inventories on van and conducted daily audits to ensure inventory is allocated to each job properly and van count is correct
Billing Specialist
Covenant Community Partners
11.2006 - 11.2011
- Submit reimbursement requests to Medicare and Medicaid
- Process insurance claims for private and employer insurance reimbursement
- Work with patients to develop self-pay arrangements and payment plans
- Enter charges accurately and expeditiously to ensure proper records handling and fast payment responses
- Process and follow up on payer denials, consulting with the patient and/or his or her family as needed
- Post payments in a timely manner
- Initiate private pay collections after insurance cancellation, denial or other issue
- Research and resolve client billing problems or issues.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Worked with multiple departments to check proper billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Processed and verified invoices to secure accuracy of billing information.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Prepared and submitted monthly billing reports to management for financial overview.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Used data entry skills to accurately document and input statements.
- Utilized various software programs to process customer payments.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Satellite Installer/Technician
CUSTOM COMMUNICATIONS
07.2012 - Current
- Install wiring and equipment for cable services
- Maintain off-street parking for company vehicle as well as a secure storage area for equipment
- Report for calls daily and kept appointments as scheduled
- Complete primarily home-based installations of satellite televisions and associated technology
- Interact with customers in a professional courteous manner and maintain the integrity of the home while completing installations
- Conduct surveys of property layout to determine best dish placement to maximize signal reception
- Explain to equipment placement and location to customers for input and approval
- Activate equipment after installation completed and showed customers how to access all services
- Report out for maintenance and repair work and completed systems testing
- Maintain equipment and tools, ensuring serviceability
- Conduct weekly inventory and audits to ensure supplies was allocated to each job correctly
- Accurately completes all necessary paperwork, including work orders, time logs and other schedules
Correctional Officer
FEDERAL BUREAU of PRISONS
07.2002 - 10.2006
- Maintained security in Federal Prison
- Managed and supervised inmates on work details
- Operated motor vehicles in transporting inmates
- Performed daily inspections to ensure safety of vehicle and other equipment
- Used CCTV to motor facility for safety
- Used computers to prepare paperwork
- Interacted with visitors in professional manner.
Special Police Officer
WACKENHUT
05.1997 - 07.2002
- Used CCTV and other electronic measures to maintain security in Government and private installations
- Used company vehicle in performance of duties
- Performed inspections to ensure vehicle and other equipment was maintained in safe conditions.
Military Police Officer
US ARMY
01.1992 - 01.1997
- Conducted mobile patrols to ensure safety and security of military installations
- Provided security for military and civilian personnel
- Maintained equipment to ensured safe and effective operations
- Maintained high professional standards
- Received several commendations for excellent duty performance
Unit Supply Specialist
US Army National Guard
02.1998 - 02.2000
- Oversaw supply requests, accountability, and receipts.
- Completed regular inventory counts of equipment on book for unit.
- Prepared detailed reports on unit inventory and expenditures to inform senior personnel.
- Used comprehensive inventory management system to reduce overages and shortages.
Education
High School Diploma -
Camden High School
Camden, NJ06.1991
Skills
- Clerical Support and Data entry experience
- excellent Written and verbal communication
- Inventory management
- record keeping and mangement skills
- Strong organizational skills
Certification
licensed Alarm Installer North Carolina 2017-Present
Alarm.com certified Installer
Timeline
Security Alarm Technician
Guardian Protection
07.2017 - Current
Satellite Installer/Technician
CUSTOM COMMUNICATIONS
07.2012 - Current
Billing Specialist
Covenant Community Partners
11.2006 - 11.2011
Correctional Officer
FEDERAL BUREAU of PRISONS
07.2002 - 10.2006
Unit Supply Specialist
US Army National Guard
02.1998 - 02.2000
Special Police Officer
WACKENHUT
05.1997 - 07.2002
Military Police Officer
US ARMY
01.1992 - 01.1997
High School Diploma -
Camden High School
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