joseph rolack
Jacksonville,FL
Summary
Dynamic Security Professional with extensive experience at Allied Universal Security Services, adept at emergency response and risk assessment. Proven track record in reducing security incidents through proactive monitoring and effective incident management. Strong communicator with exceptional customer service skills, fostering a safe environment while ensuring compliance with safety regulations.
Overview
14
14
years of professional experience
1
1
D Licensed Security Professional
1
1
G Licened Security Professional
Work History
Securty Professional
Allied Universal Security Services
05.2023 - Current
- Recorded incident reports with detailed accounts of occurrences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
- Supervised grounds, employee entrances, and exits and security officers on duty.
- Improved overall security measures by conducting thorough risk assessments and implementing effective protocols.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained situational awareness through continuous monitoring of potential threats and vulnerabilities in the environment.
- Managed incident response activities effectively, minimizing damage caused by breaches or other security events.
- Monitored property and investigated areas of suspicion.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Developed comprehensive emergency response plans, resulting in faster and more efficient reactions to critical situations.
- Established positive relationships with local law enforcement agencies, fostering cooperation during investigations or emergency situations.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Oversaw credentialing activities for all employees, contractors and consultants.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Issued access cards to authorized personnel to monitor access points.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Security Officer
Allstar Security Group
11.2021 - Current
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Ensured security of premises by patrolling in company vehicle, on bicycle, and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
Florist Assistant
Kroger
12.2011 - 08.2014
- Recorded incident reports with detailed accounts of occurrences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
- Supervised grounds, employee entrances, and exits and security officers on duty.
- Improved overall security measures by conducting thorough risk assessments and implementing effective protocols.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained situational awareness through continuous monitoring of potential threats and vulnerabilities in the environment.
- Managed incident response activities effectively, minimizing damage caused by breaches or other security events.
- Monitored property and investigated areas of suspicion.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Developed comprehensive emergency response plans, resulting in faster and more efficient reactions to critical situations.
- Established positive relationships with local law enforcement agencies, fostering cooperation during investigations or emergency situations.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Oversaw credentialing activities for all employees, contractors and consultants.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Issued access cards to authorized personnel to monitor access points.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Sales Associate
PFG
04.2018 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma - General Studies
Alief Taylor High-school
Houston, TX05.2009
Skills
- Emergency response
- Risk assessment
- CCTV monitoring
- Secure coding practices
- Access control
- Disaster recovery
- Security resource allocation
- Safety and security regulations
- CCTV experience
- Personal security
- Threat intelligence
- Mobile security
- Loss prevention expertise
- Security screening
- Data protection
- Identity management
- Vulnerability assessment
- Social engineering prevention
- Encryption technologies
- Staff evaluation
- Digital forensics
- Biometric security
- Security architecture
- Cybersecurity expertise
- Daily incident reporting
- Security team management
- Security reporting
- Security awareness training
- Safety and security procedures
- Physical security
- Security officer development
- Two-factor authentication
- Application security
- Security policy development
- Incident response
- Network security
- Personnel screening
- Company risk management
- Weapons screening
- Intrusion detection
- Penetration testing
- Cloud security
- Security officer training
- Building patrol
- Business continuity planning
- Company risk mitigation
- Security team leadership
- Protocol optimization
- CCTV footage review
- Daily status reports
- Entrance monitoring
- Security resource management
- Clearance management
- Threat management
- Personnel protection
- Credentialing process
- Business continuity
- Risk management
- Professionalism
- Policy development
- Bag checking
- Clearance oversight
- Access management
- Compliance auditing
- Threat analysis
- Entrance control
- Grounds security
- Reliability
- Covert observation
- Security camera monitoring
- Customer service
- Active listening
- Attentive and observant
- Incident reporting
- Surveillance
- Security team coordination
- Honest and dependable
- Punctuality
- Employee and visitor screening
- Adaptable and flexible
- Access point monitoring
- Crisis management plans
- Superb surveillance skills
- Secure transportation
- First aid training
- Detailed activity logs
- De-escalation techniques
- Security regulation enforcement
Certification
- Area of certification Teamwork Training
- Dirty Dozen: Lack of Teamwork
- Inside Allied Universal: Your Role in Our Mission
- Report Writing
- Fire Safety Professional (FSP)
- White Glove Customer Service
- Security Professional HELIAUS® Training
- Concierge Program (SSO)
- Allied Universal Core Training Program
- Media Management
- Bomb Threats
- Video Surveillance
- Indicators of Terrorist Surveillance
- Emergency Management
- Harassment
- Personal Safety
- Introduction to Safety
- Exceptional Customer Care
- Appearance and Wellness
- Post Orders
- Liability and Loss Prevention
- Patrol and Observation
- Importance of Documentation
- Note Taking and Report Writing
- Legal Aspects of Private Security
- 2024 Global Code of Ethics and Business Conduct Guidelines Annual Refresher
- Introduction to Contract Security
- Driver Training Program
- Amazon Air P.A.T. Exit Screener Post Module & Exam
- First Aid, CPR and AED Overview
- Amazon Protest Response Training & Exam
- Amazon Fulfillment Modified Screening
- S.T.O.P. Stair Safety Campaign
- Difficult People or Situations
- Workplace Violence
- Driver Training Course
Timeline
Securty Professional
Allied Universal Security Services
05.2023 - Current
Security Officer
Allstar Security Group
11.2021 - Current
Sales Associate
PFG
04.2018 - 09.2021
Florist Assistant
Kroger
12.2011 - 08.2014
High School Diploma - General Studies
Alief Taylor High-school
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
Sheila KuperSheila Kuper
Site Security Manager at Allied Universal Security ServicesSite Security Manager at Allied Universal Security Services
Luis VilaLuis Vila
Pipefitter Foreman at Gary Rodgers PlumbingPipefitter Foreman at Gary Rodgers Plumbing