Joseph Romero

• Distribute all inter-company returns to designated company brand area. (Ford, Dodge, Ram, Subaru, Honda, Mercedes Benz, Nissan, Hyundai, Audi and Toyota.
• Keep all cargo containers empty and clean free of part returns. Stay consistent with work load.
• Gather up all core returns to ship out to GM manufacture location.
• Label all cores with core processing label. Core returns consisted of Fascia, Lamps and select mechanical parts.
• Process all GM returns received from region customers. West coast/ Mid-West.
• Un-load semi truck trailer daily coming from New Mexico. Semi truck trailer is returns from both Las Vegas and New Mexico.

Vehicle Detailer

• Clean the interior and exterior of vehicles that had collision repair completed.
• Duties to cleaning the interior of the vehicle are blow dust out of the vehicle that may have been caused by the repair work while doors, panels and windows were off of the vehicle. Followed by wiping down vehicle plastic panels/ dashboard.
• Vacuum floor areas of vehicle free of any debris that may have fallen to the floor at the time of repair.
• Clean all interior windows with glass cleaner and towel.

• Duties to cleaning the exterior of the vehicle are degrease all wheels clean from any brake dust or substance.
• Rinse vehicle with water to remove dirt before applying soap.
• Scrub entire vehicle with microfiber mitt and soap to clean up the vehicles paint and free of any dirt, bugs, tree sap etc.
• Dry entire vehicle off with chamois cloth to prevent all water spots that may occur.
• Apply body shine to entire body of vehicle. Present like-new appearance of customer’s vehicle. Apply tire dressing to tires for a shine on the wheels.
• Clean all exterior windows with glass cleaner and towel.
• Drive vehicle up to the front of building for service advisor’s customer delivery.
• Clean technician shops. Dispose all garbage and cardboard. Dispose at the dumpsters outside of facility.
• Drive customers to destination needed if they dropped their vehicle off at Caliber Collision and have no way of transportation.
• Pick up vehicle parts that are needed to expedite collision repair process.

• Each job has at least two technicians. Possibly more depending on how big the job is.
• Enhanced the efficiency of sewer maintenance by conducting regular inspections and identifying potential issues.
• Reduced blockages in the sewer system by performing routine cleaning and removing debris from pipelines.
• Ensured timely repairs for damaged infrastructure by accurately diagnosing problems and coordinating with other team members.
• Different options to go with in making a repair. Maybe even sending a whole new pipe into the old one. Options are pipe bursting, point repairs or even creating a new pipe with materials.
• Maintained a safe working environment during sewer operations by adhering to safety protocols and guidelines.

• Washed cars and trucks daily for auto dealership.
• Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
• Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
• Vacuumed interiors of vehicles to remove dirt and debris.
• Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
• Applied wax to vehicle exteriors and buffed to brilliant shine.
• Shined vehicle windows and windshields to remove water spots.
• Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
• Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
• Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components.
• Used steam cleaning equipment to remove dirt from engine and engine compartment.
• Identified safety issues and addressed with shift supervisor.
• Applied dyes and reconditioning chemicals to vinyl tops of vehicles to restore color and condition.

• I answered customer telephone calls promptly to avoid on-hold wait times.
• I would offer advice and assistance to customers, paying attention to special needs or wants.
• Provided information regarding charged accounts.
• We as a branch consulted with outside parties to resolve discrepancies and create expert solutions.
• I delivered exceptional customer service to every customer by leveraging extensive knowledge of vehicles and services and creating welcoming, positive experiences.
• I investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.
• Answered average number of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing specific vehicle information.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

• I had to have a keen eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
• My responsibility was to monitor priorities and liaise between maintenance team and management, delegating tasks to complete on time.
• Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
• Use degreaser, acid wash and window cleaner in a safe manner to maintain and enhance appearance of vehicles.
• Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
• I set out day-to-day duties accurately and efficiently as soon as possible.
• Dispose any debris from the equipment’s cabin/attachments.

• Parked and retrieved cars according to customer needs.
• Determined customer needs by asking relevant questions and listening actively to responses.
• Moved cars around lot to increase space efficiency.
• Kept facilities clean, neat and organized to give areas professional and fresh appeal.
• Enhanced driver safety by securing lot and escorting individuals.
• Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
• Completed maintenance on vehicles parked for extended periods to keep each functional and customer-ready.
• Deliver vehicle parts to multiple dealerships when certain vehicles needed to be serviced on.
• Greet and point the customer in the right direction whether if it was for sales, recalls/warranty or Oil lube appointments

• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Managed friendly and professional customer interactions at all times.
• Respond to inbound leads in a steady manner and create customer clientele.
• Keep track of order product dates and stay on top of customers interest and expectations.
• Keep track of customer emails and contact immediately when customers reply.
• Utilize computer program Fresh Desk to communicate with customers placing orders or any information needed about the company.
• Great organizational skills when it comes to creating and staying up-to-date with customer lead.
• Maintain Google spreadsheets on every task when dealing with the customers throughout the day.
• Keep data up to date with customer order transactions or orders that need to be placed

Salesman/ Key Holder/ Assistant Manager

• I sell the products that Hat Club has to offer. That goes from Hats, Hat cleaners and hat modifiers.
• I open and close the register. One responsibility is to keep the drawer with the appropriate amount of money inside of the cash register. When I close the store for the day, I am responsible to make and deliver the bank deposit to the bank that we work with.
• As an Assistant Manager, my job was to keep the store running smoothly. From motivating the team and having the inventory up-to-date.
• Every other week the manager and I had a group meeting about what we can do to strive in sales and reach our sales goals for the month as a team and individual.
• On a daily basis we had duties for the store to keep it sanitary. We cleaned the store by dusting off the hats as well as the racks the hats were placed on. Also mopped the floors, dust light fixtures and wipe down counter tops.
  
• Every morning, Monday-Friday the person who opened the store had certain hats to check inventory on. This is how we stay on top of inventory as a team and catch any discrepancies that can take place throughout the week.
  
  Warehouse Associate
• Most common duty for the warehouse would be to receive any shipment that came in to the warehouse. Check in items and then allocate them to the stores to go out for shipment.
• Transfer out any hats that need to go out to certain stores immediately from other stores.
• Pack and ship all of stores product and prepare for fed ex to pick up our shipment that is heading to our stores.

Sales Attendant/ Sold Unit Detailer

• I was responsible for the dealerships lot. I had to keep everything organized and filled with gas that way the Sales department were able to go on safe test drives with the customers.
• I kept the cars clean by washing the water spots off of the cars on the lot. Weekly I gave the cars a wash. They get the water spots due to the sprinkler system on the landscape.
• I was in charge of washing and cleaning every sold unit exterior and interior for the customer. Once the process was done I would take the vehicle up to the front of the dealership that way the car salesman can deliver the car to the customer.

Lot Attendant

• I was in charge of the whole vehicle lot.
• Keep the cars in groups, organized, and parked straight on the car lot.
• I had to keep the cars filled up with gas that way the salesmen and customers can go on a safe test drive without the car running out of gas.
• I would also go on vehicle dealer-trades. For example, if our dealership wanted a different vehicle from another dealership maybe from in Tucson, Arizona, we would trade vehicles that had the same price or within the price range we were trading for. I was also relied on to do business office errands for the company. From delivering bank loans to customers titles on their vehicles.

Vehicle Detailer

• Washed / cleaned exterior and interior to New, used, and sold vehicles.
• I also would wash the managers, and General manager vehicles.
• Not many people were allowed to wash the Maseratis. I was one of few people that were allowed to wash the Maseratis that the dealership sold, and brought in from previous customers.