Joseph Ross
Summary
Accomplished and experienced operations management leader with proven education and experience overseeing large networks to leverage business needs and increase performance goals. Able to successfully manage coordination across C-Suite members, elevate business startup experiences, and deliver key metrics to increase a company's bottom line. Results oriented with ability to balance business objectives, recruit, train, and motivate team members, and work effectively with cross company partners. Skilled at identifying issues and potential problems, researching viable options, and presenting meaningful outcomes that lead to process improvements and revenue growth. Dynamic verbal and written communicator, adept at building long-lasting business relationships with clients, coworkers, and management at all levels.
Overview
13
13
years of professional experience
Work History
Senior National Accounts Manager
Accushield LLC
01.2020 - Current
- Responsible for managing VIP enterprise groups, company onboarding, customer success, enterprise-wide implementation processes for over 9,000 accounts across the United States and Canada.
- Authorizes company business development, customer service processes and initiatives, improvement of company KPIs, and ensuring present and future success of product with existing and future accounts.
- Author of the Accushield Connect Initiative that secured acquisitions across the United States and Canada in the Healthcare sector.
- Increased company portfolio by tenfold within a 3-year period on account acquisitions and additions involving hospitals, assisted livings, independent livings, memory care facilities, and other business and healthcare entities.
- Manages over 45% of Recurring Revenue for company assets and portfolios.
- Manages highest priority clientele, multi-million-dollar corporate portfolios revolving around product management, consistent inter-group communication, and product stability for both the provider and stake holders.
- Delivers new strategic analysis on product management and implementation for Accushield as a company. Spearheaded newest ideas for company expansion including: new communication tools, increased cross-functional team success, and key feature enhancements for over 9,000 customers.
Executive Director of Operations
Civitas Senior Living LLC
01.2016 - 01.2020
- Improved inter-departmental efficiency by 60% across multiple company departments within organization.
- Built strategic relationships with federal, state and local law enforcement agencies to positively affect change or modifications that best fit the healthcare sector needs.
- Improved decision-making efficiency for facilities dealing with risk management and security management operations involving life safety code.
- Directed company capital expenditure projects, fiscal administration/budgeting, risk/labor management, and employee onboarding/retention tactics to ensure effective corporate leadership at C-Suite level.
- Consulted with company stakeholders to develop operational strategies and processes.
- Assessed operational performance to identify areas for improvement on a regional and facility basis.
- Developed operational budgets to control costs and monitor spending.
- Executed improvement operations and suggested changes to systems including the introduction and rollout of Paycom, RealPage, DOMO, Accushield, Eldermark, and Matrix Care for over 70 facilities and 3,000 employees across the United States.
- Oversee day-to-day employee operations, company onboarding, labor management spending, and project execution for over 3K employees.
- Evaluate effectiveness of training modules and design improvements in training and development plans.
- Provide/execute healthcare administrator resources, human resource timelines, interview processes, and safety/security implementations for both class A and B healthcare buildings.
- Led electronic onboarding process, increasing employee retention rates by over 20% from 2017 to 2020; Decreased employee turnover rate to below 10% company-wide in a 3-year period.
- Executed company roll-out for new policy and procedure initiative in seven states for 70 different healthcare and senior living facilities from 2019-2020.
- Coordinated implementation of risk management and emergency preparedness training programs for all care facilities company wide, vice-president and regional onboarding, and increased employee awareness of risk factors in patient care leading to emergent scenarios.
- Developed Partnerships and Maintained company relationships with the following: Paycom LLC, Paycor,Accushield LLC, PowerDMS, OnShift, MatrixCare, Kirby R&C Supply, Ecolab, Royalty Flooring, DOMO, and RealPage
- Served in a multitude of positions to assist company for success including: Executive Director Specialist, Regional Director of Operations, Operations Director, and Business Development Leader for all TX, CO, FL, OK, AZ, NM, KY healthcare and senior living facilities.
Science Teacher, Varsity Football & Golf Coach
Medina Valley High School
01.2013 - 01.2016
- Instructed all students in grades 9 through 12 as full-time varsity football/golf coach and science teacher.
- Delivered program competencies and provided necessary training to guide students towards successful completion of coursework and graduation.
- Coordinated and collaborated with other faculty members during lesson plan development.
- Obtained Master of Business Administration while teaching and coaching fulltime.
- Played integral part in graduating over 2,000 high school students each year from 2013 to 2016.
- Motivated students and provided consistent reinforcement of learning skills and assessment/feedback to students, increasing student engagement in classroom learning.
- Led strategic program for athletic and extracurricular activities based upon grade level, allowing students to gain support when struggling inside the classroom and focus on improving weaknesses in each subject; Program name was FCA (Fellowship of Christian Athletes) for all Students and Athletes.
- Cultivated positive relationships with students, parents and staff to optimize instruction and support learning outcomes.
Lead Administrative Consultant
Choice Homecare Services
01.2010 - 01.2013
- Served as direct assistant to CEO/President and aided in acquisitions growth.
- Functioned as solopreneur for clients in collaborative, one-on-one relationship of ongoing administrative support for C-Suite management.
- Researched and prioritized issues, concerns for the company, and managed conflicting priorities of executives.
- Coordinated budgets, financial actuals, and provided detailed reports on company priorities.
- Spearheaded company growth of Choice Homecare through hospital, senior living, and rehab clinic referrals; assisted in the development of Doctor referral program.
- Organized and coordinated various marketing events, company presentations that helped expand client portfolios and company goals.
- Assisted in the directory of over 35 properties now owned or managed by Choice Homecare including partnerships with hospitals, senior living providers, and other healthcare providers in Texas, Florida, New Mexico, Arizona, Louisiana, and Oklahoma.
Education
Healthcare Administrator Certificate -
Southwestern Adventist University
2017
Master of Business Administration -
University of Texas At Tyler
Tyler, TX2016
Bachelor of Science - Biology
University of Texas At Tyler
Tyler, TX2012
Skills
- Healthcare, Sports, & Business Management
- Cross-Functional Leadership
- Fiscal Forecasting, P&L Review
- C-Suite Project Administration
- Risk Management & Analysis
- Employee Retention & Onboarding
- Interdepartmental Collaboration
- Contact Management Systems
- Strategic Planning & Negotiations
- National Sales Leadership, Business Growth & Retention
- Operational Efficiency & Profit Target Achievement
- Effective Project & KPI Management
Accomplishments
- Licensed Commerical & Residential Realtor in Texas.
- Expanded leadership skills and deepened knowledge of global business environments surrounding finance, accounting, project management, sports management, human resource organization, marketing, business development, company stocks, and healthcare administration.
- Completed final project by developing business plan for private sector business start-up which was turned it into a public entity.
- Received Magna Cum Laude Academic Honors upon graduation
- Served as a member of the National Society of Leadership and Success and the National Collegiate Honor Society
- Co-led inaugural Accelerated Program class for MBA, a class hand selected to be the first for UT Tyler.
Timeline
Senior National Accounts Manager
Accushield LLC
01.2020 - Current
Executive Director of Operations
Civitas Senior Living LLC
01.2016 - 01.2020
Science Teacher, Varsity Football & Golf Coach
Medina Valley High School
01.2013 - 01.2016
Lead Administrative Consultant
Choice Homecare Services
01.2010 - 01.2013
Healthcare Administrator Certificate -
Southwestern Adventist University
Master of Business Administration -
University of Texas At Tyler
Bachelor of Science - Biology
University of Texas At Tyler