Joseph Rowe
Relationship Manager
Sarasota,United States
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in finding ways to nurture and build strong relationships with diverse range of clients and stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
COO and Co-Founder
IntelEarth SBC
Minneapolis, MN
01.2020 - 01.2022
- Created and refined organizational structure to consolidate, streamline and delineate necessary functions working with agricultural land owners and local energy companies for utility scale solar projects.
- Evaluated 10+ land acquisitions by analyzing and interpreting data and metrics to maximize owners/developers revenue resulting in three contracted projects.
- Established standard operating procedures and employee policies to promote company culture and vision.
- Invited to 2021 Minnesota Cup startup competition.
Client Relationship Manager
Taylored Realty
Maple Grove, MN
06.2020 - 12.2020
- Built meaningful relationship's with clients and diverse internal teams managing 50+ existing accounts and creating 8 new accounts.
- Addressed and provided care, knowledge and guidance to home owners assisting agents rehabbing and selling three properties.
- Developed individual/personalized automated systems to assist internal agents providing essential communication of next step and follow-up plan ensuring their client was well informed throughout home selling process and beyond.
- Adhered to sales contract agreements and high-quality service delivery by coordinating with Management Team and Title Company's leveraging productive and open client communications.
- Provided care, knowledge and guidance to clients.
Sales Specialist
APXN Property
Henderson, NV
08.2019 - 06.2020
- Showcased product features to customers and discussed contractual details to overcome objections and lock in fifteen cash and twenty term land sales.
- Prospected continuously for new potential customers and maintained robust conversion rate over 100 calls per day.
- Demonstrated product features, answered questions and persuasively overcame objections resulting in 500k total revenue land sales.
- Provided first-rate service resulting in meaningful relationships with clients creating 29% increase in repeat business.
Hotel Night Manager
Hilton Garden Inn - Atlanta Downtown
Atlanta, GA
09.2017 - 07.2019
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates increased response time by 62% resulting in 79% decline of guest refunds.
- Booked 12% of Sales revenue for after hours large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Streamlined pantry process, budgets and procurement strategies, leading to 98% bottom-line improvement resulting in 12K monthly revenue from 2K within 3 months.
- Trained Front Desk Staff to offer appropriate reservation options based on expected attendees ensuring annual 94% Hotel Occupancy goal. Hired and trained new employees, demonstrating Brighthearded best practices for serving clients and guests resulting in properties first Booking.com Customer Service Award.
- Oversaw day-to-day operations of 232-room hotel with staff of 21 employees
Reservations Manager
Resort Vacations, RVA
Longboat Key, FL
06.2010 - 11.2015
- Worked in conjunction building Homeaway Travel Company (V12) Beta Property Management System for Short Term Vacation Rental Companies and maintained accurate records of bookings on hotel reservation system.
- Created rate plans and worked with revenue manager to boost occupancy by 51% resulting in increase of average room rate by 21% annually.
- Managed 3rd party online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Education
Bachelor of Science - Environmental Science
University of South Florida
Tampa, FL 01.2021 - Current
Associate of Arts - Business Administration And Management
State College of Florida, Manatee-Sarasota
Bradenton, FL 01.2013 - 07.2015
Skills
Advanced problem solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
A person who never made a mistake never tried anything new.
Einstein
Timeline
Bachelor of Science - Environmental Science
University of South Florida
01.2021 - Current
Client Relationship Manager
Taylored Realty
06.2020 - 12.2020
COO and Co-Founder
IntelEarth SBC
01.2020 - 01.2022
Sales Specialist
APXN Property
08.2019 - 06.2020
Hotel Night Manager
Hilton Garden Inn - Atlanta Downtown
09.2017 - 07.2019
Associate of Arts - Business Administration And Management
State College of Florida, Manatee-Sarasota
01.2013 - 07.2015
Reservations Manager
Resort Vacations, RVA
06.2010 - 11.2015
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