Joseph Roy
Norridgewock
Summary
Dynamic retail operations leader with a proven track record at Ware Butler, enhancing customer experience and driving sales growth. Skilled in merchandising strategies and team leadership, I successfully streamlined inventory processes, resulting in significant efficiency improvements. Adept at problem-solving and fostering collaboration, I thrive in fast-paced environments while achieving operational excellence.
Overview
24
24
years of professional experience
Work History
Director of Retail Operations
Ware Butler
02.2024 - Current
- Streamlined inventory management processes for improved efficiency and reduced stock discrepancies.
- Evaluated employee performance regularly, offering constructive feedback and tailored development plans to drive continuous improvement in results.
- Established strong relationships with vendors, negotiating favorable contracts for cost-effective merchandise procurement.
- Collaborated with cross-functional teams to develop successful marketing campaigns that drove traffic and increased sales.
- Streamlined supply chain processes for faster merchandise delivery times, reducing out-of-stock instances and improving customer satisfaction levels.
- Regularly reviewed competitor activity to anticipate market shifts and adjust retail strategies accordingly, maintaining a competitive edge.
Director or Purchasing
Ware Butler
01.2022 - 01.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Boosted operational efficiency by optimizing supply chain processes.
Purchasing Manager
Ware Butler
12.2020 - 01.2022
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Established long-term agreements with strategic suppliers, securing favorable pricing and delivery terms.
- Reduced order processing time by automating purchase orders and invoicing systems.
- Trained junior staff members on best practices in purchasing management, contributing to their professional development and growth within the organization.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
- Wrote standard operating procedures for department.
- Collaborated with cross-functional teams to identify cost-saving opportunities in the supply chain.
- Streamlined procurement processes, leading to smoother operations by implementing strategic supplier partnerships.
General Manager
Campbell’s Building Supply
05.2009 - 12.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Store Manager
Campbell’s Building Supply
02.2007 - 04.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Inventory Control Manager
Campbell’s Building Supply
03.2005 - 01.2007
- Improved inventory accuracy by implementing a robust cycle counting program and refining warehouse organization strategies.
- Conducted regular audits of inventory levels to identify discrepancies, taking corrective action when necessary to maintain accurate records.
- Reduced stock discrepancies through meticulous record-keeping and consistent communication with relevant departments.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Maintained control of cycle counts, physical inventory and discrepancy research.
- Optimized warehouse layout for efficient storage and retrieval of items, reducing time spent on locating products during order fulfillment processes.
Rental Manager
Campbell’s Building Supply
04.2004 - 02.2005
- Implemented rental asset processes and cleanliness standards.
- Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
Material Handler and Driver
Campbell’s Building Supply
05.2001 - 03.2004
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
Education
Business Administration And Management
Kennebec Valley Community College
Fairfield, MeBusiness Management
Mount Ida College
Newton, MASkills
- Customer experience
- Product assortment
- Store operations
- Merchandising strategies
- Teamwork and collaboration
- Multitasking and prioritizing
- Problem-solving
- Reliability
- Critical thinking
- Team leadership
- Decision-making
Timeline
Director of Retail Operations
Ware Butler
02.2024 - Current
Director or Purchasing
Ware Butler
01.2022 - 01.2024
Purchasing Manager
Ware Butler
12.2020 - 01.2022
General Manager
Campbell’s Building Supply
05.2009 - 12.2020
Store Manager
Campbell’s Building Supply
02.2007 - 04.2009
Inventory Control Manager
Campbell’s Building Supply
03.2005 - 01.2007
Rental Manager
Campbell’s Building Supply
04.2004 - 02.2005
Material Handler and Driver
Campbell’s Building Supply
05.2001 - 03.2004
Business Administration And Management
Kennebec Valley Community College
Business Management
Mount Ida College
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