Joseph R. Rose
Restaurant General Manger
Alexandria,VA
Summary
Qualified Manager with strong background in managing high-volume restaurant operations. Successfully led teams to deliver exceptional service and maintain high standards of quality and efficiency. Demonstrated expertise in inventory management and cost control.
Overview
19
19
years of professional experience
Work History
Manager
Bob & Ediths Diner
04.2024 - Current
- Supervised daily operations to ensure efficient service delivery and optimal customer satisfaction.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented inventory management systems to streamline stock control and reduce waste.
- Developed staff scheduling processes to enhance coverage during peak hours while minimizing labor costs.
- Conducted regular performance evaluations to identify training needs and promote employee development.
- Managed and motivated employees to be productive and engaged in work.
Independent Contractor
Instacart, Amazon Delivery
11.2021 - 04.2024
- Collaborated with clients to assess needs and deliver tailored solutions, ensuring satisfaction and repeat business.
- Established strong client relationships through effective communication and timely delivery of services, driving loyalty and referrals.
Outside Sales Representative
Sysco
09.2018 - 11.2021
- Develop new business, penetrate existing accounts, and minimize lost business to achieve profitable sales, growth and special objectives within assigned territory.
- Seek and qualify prospects in accordance with Company account stratification goals.
- Research customer business needs and develop a mix of products and service to meet needs.
- Evaluate market trends and recommend products to customers, based on business needs and goals.
- Be informed of market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided.
General Manager
Paul Bakery
05.2017 - 09.2018
- Managing a staff of 35+ including FoH and BoH staff. Tasks including kitchen, bar and overall operating systems.
- All daily operations of the restaurant are the General manager’s responsibility:
- Recruitment. Training of new hires and current staff members, including new managers. Effectively communicate with all staff and coach them in order for them to do their best and provide an excellent customer experience.
- All inventory, ordering of food, alcohol, disposables, packaging and cleaning products.
- Responsible for financial control of restaurant, including weekly forecasting, analyzing P&L statements, marketing to increase sales and promote brand awareness.
- Troubleshoot all problems including customer complaints, IT problems, equipment malfunctions and other problems that may arise and take the necessary steps required to resolving problem.
General Manager
Nando’s Peri Peri
01.2011 - 05.2017
- Managing a staff of 35+ including FoH and BoH staff at Nando’s. Tasks including kitchen, bar and overall operating systems.
- All daily operations of the restaurant are the General manager’s responsibility:
- Recruitment. Training of new hires and current staff members, including new managers. Effectively communicate with all staff and coach them in order for them to do their best and provide an excellent customer experience.
- All inventory, ordering of food, alcohol, disposables, packaging and cleaning products.
- Responsible for financial control of restaurant, including weekly forecasting, analyzing P&L statements, marketing to increase sales and promote brand awareness.
- Troubleshoot all problems including customer complaints, IT problems, equipment malfunctions and other problems that may arise and take the necessary steps required to resolving problem.
- I have managed numerous new store openings where I have been responsible for setting up all new vendors, installation and operation of all Foh and Boh computer systems including Aloha Pos terminals and Radiant systems as well as working with Menulink labor and inventory software.
Manager
Elephant and Castle Pub & Restaurant
03.2009 - 01.2011
- Successfully managed a British Pub and Restaurant that generated $4 million dollars in annual sales and was recognized as the #1 store in a company comprised of 25 stores across the US and Canada. Accountable for inventory, purchasing and profit and loss, developed marketing collateral and campaigns to increase visibility of restaurant and increase bar and restaurant sales. Hired, supervised, scheduled and motivated FOH staff of up to 35 employees, trained servers and bartender’s to enhance customer service and increase profits through suggestive selling and up-sells. Supervised and helped in the expediting of all food from BOH to the FOH. Trained in all aspects of BOH including all stations and inventory and ordering.
Senior Server
Irish Channel Restaurant & Pub
10.2007 - 07.2009
- Responsible for providing excellent service to customers in a high volume establishment, I was also in charge of server training.
Manager
The District Grill
01.2008 - 04.2009
- I was in charge of all operations in both front and back of house including customer service, vendor relations, budgets, inventory with stock ordering, scheduling servers, bus persons, hosts and bartenders.
- In this position I effectively lead and motivated employees through implementation of in house training and incentive plans.
Bartender, Caterer, Server
Tortilla Coast
03.2006 - 12.2008
- Primary person responsible for special event catering, provided bar service to both customers and floor staff in a high volume environment.
Education
Certificate - Cyber Security
American University
Washington, DC02-2022
Bachelors of Communication - Radio TV and Film
Howard University
Washington, DC01.2001
Skills
- Motivated team player
- Problem-solving
- Customer Service-oriented
- Account management
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Complex Problem-solving
- Marketing
- Customer service
Personal Information
Date of Birth: 1979-12-07
Timeline
Manager
Bob & Ediths Diner
04.2024 - Current
Independent Contractor
Instacart, Amazon Delivery
11.2021 - 04.2024
Outside Sales Representative
Sysco
09.2018 - 11.2021
General Manager
Paul Bakery
05.2017 - 09.2018
General Manager
Nando’s Peri Peri
01.2011 - 05.2017
Manager
Elephant and Castle Pub & Restaurant
03.2009 - 01.2011
Manager
The District Grill
01.2008 - 04.2009
Senior Server
Irish Channel Restaurant & Pub
10.2007 - 07.2009
Bartender, Caterer, Server
Tortilla Coast
03.2006 - 12.2008
Certificate - Cyber Security
American University
Bachelors of Communication - Radio TV and Film
Howard University
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