Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph R Sedlak

Haymarket

Summary

Joseph Sedlak is an IT professional with over 30 years of experience supporting clients in both federal and commercial sectors. His experience focuses on IT Service Management, project management, systems development, implementation, quality control and process improvement. He has hands on experience in ITSM platform upgrades and cross platform migration business process improvements/mapping.

Experienced with Agile methodologies, including Scrum framework. Utilizes effective communication and leadership to guide teams toward successful project delivery. Track record of fostering collaborative and productive team environment, ensuring project goals are met efficiently.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sr Project Manager

NewRocket
05.2025 - 09.2025
  • Project Management, including cross-discipline teams in the successful planning, execution, and implementation of the ServiceNow platform
  • Overseeing the ServiceNow development and implementation of HRSD, RSM, ITSM Incident, Problem Change /Release, Knowledge as well as SPM – Demand
  • Responsible for project reporting to the customer
  • Weekly Status Report
  • Coordinated Monthly Gate Check
  • Work in a customer-integrated project team for Story development unit testing and UAT Defect remediation
  • Implemented best practices for project management, enhancing team efficiency and collaboration.

Engagement Manager

ECS Federal LLC
01.2024 - 05.2025
  • Manages all aspects of projects, including cross-discipline teams in the successful planning, execution, and implementation of the ServiceNow platform
  • Office of Inspector General: Engagement Manage overseeing the ServiceNow development and implementation of ITSM Incident, Problem Change /Release, Knowledge as well as SPM – Demand
  • Responsible for project reporting to the customer
  • Weekly Status Report
  • Coordinated Monthly Gate Check
  • Work in a customer-integrated project team for Story development unit testing and UAT Defect remediation

Specialist Master

Deloitte
03.2021 - 01.2024
  • A Specialist Master at Deloitte, Joe has deep expertise in ITSM and works within an engagement team to identify the organization / End-user's needs, helps to define the business or technology architecture, plans how large projects will be delivered, oversees the solution design and implementation, manages the progress of the team with emphasis on Functional / Business Process Consultants
  • Scrum Master, Functional Lead ITSM (SME) Ginnie Mae ITSM implementation 1year 8 months
  • Interfaced with a wide range of teams, both technical and functional to identify Enhancements, Defects and SAFe Story development with Agile methodologies for process improvement, technical documentation, and end-user design validation. Implementation resulted in an adoption of ServiceNow ITSM across Ginnie Mae / CAMO. Collaborated in the development of custom solutions and to meet business needs across the Enterprise. Provided technical expertise on implementing solutions for best practices. Performed hands on, testing of stories as well as development and conversion business requirements. Developed Road Map for Enterprise-wide Implementation of ServiceNow ITSM. Led the project on development, design, and development of services/catalog items.

Process Subject Matter Expert

The Progressive Group
01.2023 - 03.2023
  • Successfully implemented Department of State's ServiceNow IT Service Management Phase 1 Implementation that resulted to an accelerated adoption of ServiceNow ITSM across IRM. Directly supported Consolidated Customer Support office (CCS) Director/Deputy Director and CPMO on planning, implementation, delivery and support of IT Service Management.
  • Collaborated in the development of custom solutions and to meet business need across the Enterprise. Provided technical expertise on implementing solutions for best practices.
  • Performed hands on, testing of stories as well as development and conversion business requirements to a Catalog Item.
  • Served as the ITSM Subject Matter Expert for the Consolidated Customer Support Office.
  • Led the project in analyzing the IT Service Desks current state and service offerings in preparation for the ITSM migration to ServiceNow. Performed in depth data analysis of the current ITSM tool’s data to develop the appropriate approach and recommendations for the data migration.
  • Developed Road Map for Enterprise-wide Implementation of ServiceNow ITSM. Led the project on development, design, and migration of 100+ services/catalog items. Led the Implementation and development team on rolling out ServiceNow ITSM.
  • Served as the Senior Technical Consultant for the ITSM Implementation team. Worked with various levels of stakeholders and offices to gather requirements for the ITSM migration.
  • Managed and prioritized Projects and backlogs.

Engagement Manager / Process Subject Matter Expert (SME)

Integrated Solution Management (ISM)
03.2015 - 01.2021
  • Managed all aspects of projects, including cross-discipline teams in the successful planning, execution, and implementation on the ServiceNow
  • Role: Department of Treasury Shared Service Management (SSM) project and Program Business Office support. Managed the project for the best practices such as ITIL, PMBOK, Six Sigma, COBIT, FRITZ, etc. Conducted a detailed assessment of operational and process capabilities and maturity (current and desired). Developed an IT Management Systems Strategy and Roadmap for implementing and integrating the components of the IT Management System, with an emphasis on Service Desk / Service Management tools and Project and Portfolio Management tools utilizing BMC Remedy. Manages various System / Software Development Life Cycle (SDLC) using Waterfall, V-Shaped and Agile methodologies. include but not limited to ITSM Incident Management, Problem Management, Change Management Knowledge and Asset Management (CMDB)ITOM Discovery, Event Management and Performance Analytics as well as Governance Risk Compliance (GRC) Security Incident and Vulnerability Response.

Education

BS - Biology

Roger Williams University
Bristol, RI
01-1980

Skills

  • Software / Products: ServiceNow, BMC Remedy
  • Agile metrics tracking
  • Team-based agile facilitation
  • Sprint planning
  • Meeting facilitation
  • Agile best practices
  • Risk identification
  • Software development lifecycle
  • Stakeholder management
  • User story creation
  • Presentation skills
  • Retrospective analysis
  • Customer interaction
  • Development team trainings
  • Meeting participation
  • Requirements gathering
  • Resource allocation
  • Scrum processes
  • Backlog management
  • Team facilitation
  • Leading scrum meetings
  • Customer requirements analysis
  • Effective customer communication
  • Teamwork and collaboration
  • Team leadership
  • Project tracking
  • Project team coordination
  • Relationship building
  • Coaching and mentoring
  • Status reporting
  • Waterfall methodology
  • Project planning

Certification

  • Certified SCRUM Master Certificate ID: 001545016 Certification Active through: 13 July 2025
  • ITIL Practitioner Release and Control
  • ITIL V3 Foundation
  • ServiceNow Micro Certification – Welcome to ServiceNow
  • ServiceNow Micro Certification – Now Assist Executive
  • ServiceNow Micro Certification – Agile and Test Management Implementation
  • ServiceNow Micro Certification – Performance Analytics

Timeline

Sr Project Manager

NewRocket
05.2025 - 09.2025

Engagement Manager

ECS Federal LLC
01.2024 - 05.2025

Process Subject Matter Expert

The Progressive Group
01.2023 - 03.2023

Specialist Master

Deloitte
03.2021 - 01.2024

Engagement Manager / Process Subject Matter Expert (SME)

Integrated Solution Management (ISM)
03.2015 - 01.2021

BS - Biology

Roger Williams University

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Joseph R Sedlak