Joseph Ruscette
Kissimmee,FL
Summary
Driven Manager with a proven track record at The UPS Store 4502/4098, excelling in time management and operations management. Achieved high customer satisfaction through effective dispute resolution and communication. Skilled in staff training, enhancing team performance, and adept at handling complex problems. Demonstrated agility by managing multiple locations and ensuring quality service.
Overview
6
6
years of professional experience
Work History
Manager
The UPS Store 4502
01.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Open and closed and able to work 12 plus hours
Manager
The UPS Store 4098
01.2021 - 10.2023
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and delivery services through account development.
- Accomplished multiple tasks within established timeframes.
- Opened and closed and able to work 12 plus hours.
Education
Celebration High School
Celebration, FL05.2021
Skills
- Time Management
- Complex Problem-Solving
- Verbal and written communication
- Staff Training and Development
- Operations Management
Timeline
Manager
The UPS Store 4098
01.2021 - 10.2023
Manager
The UPS Store 4502
01.2019 - Current
Celebration High School