Joseph Russell
Warwick,RI
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager
Ross Simons / Luxury Brand Holdings
Warwick, RI
06.2021 - 08.2024
- Managed day-to-day store operations
- Create and execute custom pieces with clientele.
- Leveraged strategic planning to optimize scheduling efficiency
- Managed banking transactions and directed inventory valued at a minimum of 1 million dollars
- Demonstrated expertise in de-escalation techniques and successfully resolved customer concerns
- Facilitated the processing and shipping of web based orders
- Participated in corporate meetings to execute innovative ideas and coordinate in-store events
- Collaborated with buying division to ensure appropriate store stocking based on trend forecasting
- Inventory Management
- Managed communication between corporate team and store Human Resources department
- Responsible for managing and tracking KPIs on various Social Media platforms
- Customer Relationship Management
- Conducted regular performance reviews for employees to identify areas of improvement
- Collaborated with management on developing strategic plans for achieving business goals
Office Manager
Regional Warehouse and Logistics
Worcester, MA
08.2018 - 06.2021
- Ensures smooth functioning of personnel duties on a daily basis
- Implemented highly efficient workflow and schedule for driving field staff as lead dispatch manager, resulting in improved productivity
- Create equipment maintenance and logging records
- Maintained responsibility for collecting, organizing, and verifying all completed paperwork and signed invoices from employees
- Consistently maintain communication with driving personnel to achieve task deadlines
- Maintained and updated daily working dispatch sheet as required throughout the day
- Regularly tracked fuel usage and inventory levels
- Maintained consistent quality control by performing daily audits on customer inventory and high value equipment
- Maintained a systematic approach to handling signed invoices for efficient billing and recordkeeping
- Oversaw all HR duties for company executive
- On a regular basis, assist in-house staff to ensure smooth operations and optimize efficiency across office and truck yard settings
Relationship Banker
UniBank for Savings
Whitinsville, MA
09.2014 - 08.2018
- Provided support to customers in both branch and senior management roles whenever necessary
- Generated revenue growth through effective cross-selling of products, services, and the establishment of new accounts
- Conducted daily verification of cash drawer to ensure accurate balancing
- Maintained customer confidentiality and fostered client connections
- Organized and attended community and network events to establish strong local presence
- Supervised security personnel to effectively respond to and address suspect behavior in unique situations
- Works collaboratively within a team environment to address customer and internal matters.
- Coordinated with upper management to align in-house practices with internal policies and implemented necessary edits
- Troubleshot a range of software system changes for Operations and IT departments
- Provided one-on-one training to new hires in accordance with Human Resources guidelines, enhancing their skills and productivity over two-week periods
Supervisor
Ross Simons
Chestnut Hill / Natick, MA
05.2008 - 09.2014
- Managed all aspects of store operations on a daily basis
- Contributed to the development of strong, enduring connections with new customers and clientele
- Utilized Ecometry to effectively manage inventory
- Arranged merchandise displays in adherence to visual protocol
- Receive, facilitate, and handle all customer repairs
- Monitored store operations according to insurance and corporate guidelines for enhanced security
- Prepared daily deposits and balanced daily work for both the bank and on behalf of the accounting department, while also sending invoices to customers as needed.
- Managed store operations, overseeing inventory valued in millions of dollars and supervising staff members. Acted as manager on duty in the absence of store manager.
- Assisted sales team during management absence, executing daily responsibilities and resolving challenging situations.
Education
BA, Business Administration & Management -
Becker College
05.2005
Skills
- Promotional planning
- Orientating and training
- Product branding
- Customer Relations
- Employee engagement
- Budgeting and finance
- Sales Strategies
- Negotiation
- Security Assistance and Surveillance Observation
- Inventory Management and Verification
- Team motivation
- Operations Management
- Employee Scheduling
- Proficient in Office 365
Community Service
- Alternatives Summer Concert Series, Whitinsville, MA
- Woo'ed By the Food, Whitinsville, MA
- Cars in the Park, Whitinsville, MA
- Random Acts of Kindness, Whitinsville, MA
- Chain of Lights, Sutton, MA
Certification
- ServSafe Certified for operating and owning small baking business
Timeline
Assistant Manager
Ross Simons / Luxury Brand Holdings
06.2021 - 08.2024
Office Manager
Regional Warehouse and Logistics
08.2018 - 06.2021
Relationship Banker
UniBank for Savings
09.2014 - 08.2018
Supervisor
Ross Simons
05.2008 - 09.2014
BA, Business Administration & Management -
Becker College
- ServSafe Certified for operating and owning small baking business
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