Summary
Overview
Work History
Education
Timeline
Generic

Joseph Russo

Salt Lake City,UT

Summary

Detail-oriented, results-driven professional with a focus on problem-solving, adaptability, and leadership. Seeking opportunities in challenging environments to excel and grow. Dedicated to continuous improvement through calculated risk-taking and learning from failures.

Overview

9
9
years of professional experience

Work History

Assistant Rental Manager

Penske Truck Leasing
02.2025 - Current
  • Analyzed branch performance metrics and implemented process improvements to boost efficiency.
  • Streamlined operations within the rental office by creating and maintaining detailed history of rental customers.
  • Supported and developed branch associates through daily coaching, and performance feedback, fostering a collaborative work environment and promoting professional growth.
  • Delivered hands-on customer service, resolving issues promptly to maintain a high customer return rate.

Rental Sales Representative

Penske Truck Leasing
05.2024 - 02.2025
  • Responsible for business development through the marketing of rental product lines and to grow existing customer base through direct sales.
  • Account management leader for 500+ existing accounts in the areas of fleet planning and profitability.
  • Monitored market conditions, product innovations, and competitors' products, prices, and sales.
  • Contacted regular and prospective customers to demonstrate products, explain product features, and solicit orders.
  • Consulted with clients after sales or contract signings to resolve problems and to provide ongoing support.

Senior Rental Representative

Penske Truck Rental
09.2023 - 04.2024
  • Provided exceptional customer service by assisting with rental inquiries, reservations, and contract management.
  • Conducted thorough vehicle inspections to ensure compliance with safety and maintenance standards.
  • Coordinated efficient vehicle pick-up and drop-off schedules to optimize fleet utilization.
  • Processed rental transactions accurately and efficiently, including billing and payment processing.
  • Educated customers on rental policies, procedures, and equipment operation to ensure smooth rental experiences.
  • Helped with various administrative tasks including data entry, inventory management, and sales calls.

Courier

Office Service Company
06.2022 - 08.2023
  • Loaded work vehicles efficiently with products for upcoming workdays.
  • Operated vehicles attentively and safely throughout shifts.
  • Delivered products to customers with a high level of professionalism and a positive attitude, exceeding expectations.
  • Utilized GPS to monitor current traffic patterns for optimal route planning and efficiency.
  • Maintained cleanliness and functionality of work vehicles daily.

Club Assistant

Dancing Bear Aspen Residence Club
08.2020 - 04.2022
  • Provided transportation services to various locations including the airport, ski resorts, restaurants, and other destinations upon request.
  • Prepared residential suites for incoming clients, ensuring personalized accommodations and amenities were staged appropriately.
  • Assisted with a range of tasks including luggage handling, parking, errands, and other guest needs.
  • Maintained open communication with the concierge team to ensure seamless guest experiences.
  • Ensured cleanliness and refueling of vehicles, maintaining a professional standard at all times.
  • Established and nurtured professional relationships with high-end clients to enhance guest satisfaction.
  • Facilitated event organization and club maintenance activities to support overall operations.

Front Desk Concierge / Bellman

Molly Gibson Lodge / Hotel Aspen
07.2016 - 12.2018
  • Assisted guests with loading and unloading luggage in various areas including lobbies, lanes, and the parking office.
  • Provided recommendations on dining options and local activities to enhance guest experience.
  • Demonstrated ability to work independently or under supervision, consistently following directions from supervisors.
  • Addressed guest inquiries and assisted with general questions.
  • Managed phone calls, and reservation bookings, and responded to emails and online reservation requests.

Education

Achievements

Business Management

Reading Area Community College
Reading, PA
01.2016

High School Diploma - undefined

Muhlenberg High School
Reading, PA
01.2013

Timeline

Assistant Rental Manager

Penske Truck Leasing
02.2025 - Current

Rental Sales Representative

Penske Truck Leasing
05.2024 - 02.2025

Senior Rental Representative

Penske Truck Rental
09.2023 - 04.2024

Courier

Office Service Company
06.2022 - 08.2023

Club Assistant

Dancing Bear Aspen Residence Club
08.2020 - 04.2022

Front Desk Concierge / Bellman

Molly Gibson Lodge / Hotel Aspen
07.2016 - 12.2018

High School Diploma - undefined

Muhlenberg High School

Achievements

Business Management

Reading Area Community College

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Joseph Russo