Joseph Russo
Caledonia
Summary
Dynamic Business Development Manager at Ford Motor Credit Company with a proven track record in exceeding revenue targets through strategic relationship building and exceptional customer service. Skilled in negotiations and team leadership, I foster high-performance cultures while mentoring junior staff to drive growth and enhance operational effectiveness.
Experienced with identifying market opportunities and driving business growth. Utilizes strategic thinking and effective negotiation skills to establish beneficial partnerships. Track record of leading successful business development initiatives and fostering collaborative team environments.
Overview
27
27
years of professional experience
1
1
Certificate
Work History
Business Development Manager
Ford Motor Credit Company
09.2002 - Current
- Establish a direct interface with FLM, FCSD Regional counterparts: Network Development Specialists, Customer Experience Specialists, and Service Performance Specialists to pursue strategic vision and business plans for the Region.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Worked with dealership management teams, develop specific plans to leverage our marketing plans, programs, and CRM initiatives for incremental sales opportunities; effectively utilize sales marketing funds budgets to support the achievement of objectives with assigned dealers.
- Provided in-dealership training and consulting to develop incremental retail, lease, wholesale and fee income product performance, in support of the Ford Credit Value Proposition. Utilize the appropriate sales tools and presentations to improve dealership finance performance as well as satisfaction with the finance process. Identify target dealers for increased Ford and Lincoln Protect program penetration.
Account Services Unit Supervisor
Ford Motor Credit Company
01.1999 - 08.2002
- Supervised daily operations, ensuring adherence to safety protocols and company standards.
- Coordinated staff schedules, optimizing workforce efficiency and resource allocation.
- Mentored team members, fostering skill development and enhancing overall performance.
- Implemented process improvements, increasing workflow efficiency across multiple units.
- Developed training programs to enhance employee knowledge and operational effectiveness.
- Delivered consistent results by setting clear expectations and holding team members accountable for their performance.
Education
BBA - Business
Northwood University
Midland, Michigan, MISkills
- Team leadership
- Business development and planning
- Customer service
- Negotiations
- Relationship building and management
- Team collaboration
- Mentoring and coaching
- Sales leadership
Certification
Association Finance Insurance Professionals Master Certified
Timeline
Business Development Manager
Ford Motor Credit Company
09.2002 - Current
Account Services Unit Supervisor
Ford Motor Credit Company
01.1999 - 08.2002
BBA - Business
Northwood University
Similar Profiles
Ram GowthamRam Gowtham
Team Leader, Compliance Operations at Ford Motor Credit Company (Ford Motor Pvt Limited)Team Leader, Compliance Operations at Ford Motor Credit Company (Ford Motor Pvt Limited)
Eileen FloodEileen Flood
Mobile App Platform & Experiences Product Manager at Ford Motor Credit CompanyMobile App Platform & Experiences Product Manager at Ford Motor Credit Company
Carole JonesCarole Jones
Customer Service Representative at Ford Motor Credit CompanyCustomer Service Representative at Ford Motor Credit Company
Saydee RuizSaydee Ruiz
Sales Associate at MauricesSales Associate at Maurices
Robert SchultzRobert Schultz
Electrical Apprentice at Beavers ElectricElectrical Apprentice at Beavers Electric