Joseph Sainato
Chesterfield,MO
Summary
Proven Sales Specialist with a track record of exceeding sales targets at Neiman Marcus through expert relationship building and upselling techniques. Skilled in client relations and cash handling, I've successfully enhanced customer service and increased revenue. Demonstrates strong team collaboration and a knack for fostering repeat business, ensuring a positive impact on bottom-line results.
Overview
21
21
years of professional experience
Work History
Sales Specialist
Neiman Marcus
02.2007 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Provided first-rate service to all customers and potential customers.
Assistant Manager
Jos. A. Banks Clothier
01.2005 - 02.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Train new store managers in various domestic locations.
- Increased base revenue and staff stability.
Sales Associate
Dillard's
01.2004 - 12.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
MBA - Marketing & Operational Management
University of Arkansas
Fayetteville, ARBBA - Marketing And Economics
Drury College
Springfield, MOSkills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Sales expertise
- Team collaboration
- Cash handling
- Cold calling
- Relationship selling
Timeline
Sales Specialist
Neiman Marcus
02.2007 - Current
Assistant Manager
Jos. A. Banks Clothier
01.2005 - 02.2007
Sales Associate
Dillard's
01.2004 - 12.2005
MBA - Marketing & Operational Management
University of Arkansas
BBA - Marketing And Economics
Drury College