Joseph Salarzom
Fresno,CA
Summary
Proven leader and effective problem-solver with extensive experience in the hospitality and food service industry, notably at Marriot Hotel. Excelled in enhancing customer satisfaction by overhauling service protocols, leading to a significant improvement in customer satisfaction scores. Skilled in food safety and team management, demonstrating a commitment to quality and team collaboration.
Overview
2007
2007
years of professional experience
Work History
Catering Services Assistant
Marriot Hotel
- Maximized event success by collaborating closely with clients in order to understand their unique requirements and expectations.
- Enhanced customer satisfaction by providing exceptional catering services tailored to their specific needs and preferences.
- Improved overall service quality by assisting in the training and mentoring of new Catering Services Assistants.
- Supported business growth objectives through diligent coordination with sales teams for upselling opportunities during client interactions.
Deli Clerk
Piemonte’s
- Resolved mechanical issues using both technical and manual skills.
- Assembled and disassembled equipment to perform repairs and maintenance.
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Maintained clean and organized work area to easily locate repairing tools and equipment.
- Followed guidelines while performing maintenance and repairs to prevent work-related injuries.
Assistant Manager
Burger King
11.2002 - 12.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assistant Manager
Arbys Resturant
10.2000 - 10.2002
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily operations to maintain store cleanliness and organization.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Mechanical Technician
Walmart
01.1999 - 10.2002
- Resolved mechanical issues using both technical and manual skills.
- Assembled and disassembled equipment to perform repairs and maintenance.
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Maintained clean and organized work area to easily locate repairing tools and equipment.
- Followed guidelines while performing maintenance and repairs to prevent work-related injuries.
Manager
Marriot Hotel
09.1996 - 10.1998
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
Associates Degree - Culinary Arts
Institute of Technology
Clovis, CASkills
- Food Preparation
- Sanitation Procedures
- Food presentation
- Table Setting
- Menu Planning
- Chef support
- Food Safety
- Safe Food Handling
- Team Management
- Hand-Eye Coordination
- Cooking
- Food restocking
- Inventory Monitoring
- Ingredient Preparation
- Quality Assurance
- Food storage protocol
- Weddings background
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Team Leadership
- Creative Thinking
- Active Listening
- Team contribution
- Customer Engagement
- Task Prioritization
- Equipment Operation
- Self Motivation
Timeline
Assistant Manager
Burger King
11.2002 - 12.2006
Assistant Manager
Arbys Resturant
10.2000 - 10.2002
Mechanical Technician
Walmart
01.1999 - 10.2002
Manager
Marriot Hotel
09.1996 - 10.1998
Catering Services Assistant
Marriot Hotel
Deli Clerk
Piemonte’s
Associates Degree - Culinary Arts
Institute of Technology