Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Salgado

Renton

Summary

Dynamic professional with a proven track record at King County Metro, excelling in customer service and problem resolution. Recognized for fostering teamwork and collaboration while managing warranty claims and enhancing client satisfaction. Adaptable and detail-oriented, committed to continuous improvement and effective communication in fast-paced environments.

Overview

25
25
years of professional experience

Work History

SDA Transit Warranty Chief

King County Metro
12.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Acting Chief

King County Metro
09.2024 - Current
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.

Warranty Analyst

King County Metro
05.2022 - Current
  • Analyzed warranty claims to ensure compliance with company policies.
  • Assisted in processing warranty documentation for timely resolution.
  • Collaborated with cross-functional teams to gather necessary information for claims.
  • Maintained detailed records of warranty claims and outcomes for reporting purposes.
  • Reviewed product returns to determine eligibility for warranty reimbursement.
  • Audited completed warranty claims to ensure accuracy, compliance, and proper documentation.
  • Provided guidance on how to properly handle common issues arising from warranties including disputes over coverage or denied claims.
  • Improved customer satisfaction by promptly addressing and resolving warranty claims.

Sales, Claims and Account Manager

Sound Pacific Insurance
09.2015 - 05.2022
  • Cultivated strong client relationships to enhance customer satisfaction and loyalty.
  • Developed strategic account plans aligning with client objectives to drive business growth.
  • Oversaw contract negotiations, ensuring favorable terms and compliance with company policies.
  • Analyzed market trends to identify new opportunities for account expansion and revenue generation.
  • Provided mentorship and training to junior staff on best practices in account management.
  • Monitored key performance indicators, adjusting strategies as needed to achieve account goals.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.

Hill Insurance and Financial Services

Allstate Insurance Co
02.2011 - 08.2015
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Salgado Insurance & Financial Services Inc.

President/Self
05.2000 - 02.2011
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

High School Diploma -

Thomas Jefferson High School
Federal Way, WA

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Dependable and responsible
  • Excellent communication
  • Active listening
  • Problem resolution
  • Attention to detail

Timeline

SDA Transit Warranty Chief

King County Metro
12.2024 - Current

Acting Chief

King County Metro
09.2024 - Current

Warranty Analyst

King County Metro
05.2022 - Current

Sales, Claims and Account Manager

Sound Pacific Insurance
09.2015 - 05.2022

Hill Insurance and Financial Services

Allstate Insurance Co
02.2011 - 08.2015

Salgado Insurance & Financial Services Inc.

President/Self
05.2000 - 02.2011

High School Diploma -

Thomas Jefferson High School

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