Summary
Overview
Work History
Education
Skills
References
Certification
References
Timeline
Generic

Joseph Salvaggio

Thompson

Summary

Dynamic and results-driven professional with extensive experience at Chartwells, adept in budget management and operational efficiency. Proven track record of achieving significant cost savings while enhancing client relationships and team performance. Skilled in menu development and staff training, fostering a culture of excellence and engagement in high-volume dining environments.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Resident District Manager

Chartwells, Compass Group, NA
01.2000 - Current
  • Oversaw operations for four dining units across three campuses, serving 2,500 meals daily.
  • Led a team of nine managers and 100 frontline staff to promote accountability in service.
  • Managed an annual budget exceeding $9 million, achieving significant product and labor cost savings.
  • Cultivated strong client partnerships, resulting in contract renewals and service expansions.
  • Ensured compliance with local health regulations and internal quality assurance standards.
  • Drove employee engagement through training, mentorship, and recognition programs.

Dining Service Director

Eastern Connecticut State University
01.2011 - 01.2022
  • Oversaw high-volume unit generating annual revenue exceeding $6M, leading all food service operations on campus.
  • Enhanced meal participation rates through diverse, student-centered menu options and themed dining events.
  • Developed sustainability programs encompassing food recovery, composting, and local sourcing initiatives.
  • Collaborated with student organizations and campus leadership to improve dining experiences and adapt to dietary needs.

Retail Dining Director

Eastern Connecticut State University
01.2008 - 01.2011
  • Directed operations for three retail dining locations generating over $1.5M in annual revenue.
  • Supervised two salaried managers and 35 hourly associates to ensure optimal team performance.
  • Implemented Chartwells retail brands, including Coyote Jacks, Mama Leone’s, and Mondo Subs to increase variety.
  • Achieved consistent year-over-year sales growth through strategic marketing promotions and partnerships.
  • Collaborated on fiscal budget processes and quarterly forecasting to identify cost-saving opportunities.

Dining Operations Manager

Mass College of Art and Design, Massachusetts College of Pharmacy and Health Sciences
01.2000 - 01.2008
  • Directed $3M retail dining operation across two Colleges of the Fenway, serving diverse student population.
  • Managed declining balance meal plan program for over 2,500 students, ensuring service excellence and billing accuracy.
  • Supervised four managers and 40 associates, overseeing daily operations, HR functions, and performance evaluations.
  • Oversaw fiscal budgeting, financial reporting, and quarterly forecasting to meet corporate and college objectives.
  • Developed unit-level initiatives including faculty/staff meal plans and themed campus events to enhance engagement.

Assistant Director of Dining

Mass College of Art and Design, Massachusetts College of Pharmacy and Health Sciences
01.2002 - 01.2005
  • Coordinated daily cash operations and meal plan services for 900 students, ensuring efficient delivery of dining services.
  • Maintained accounts receivable and payable, contributing to accurate financial tracking and timely reconciliations.
  • Assisted in weekly and monthly financial reporting, including budget preparation and analysis for fiscal accountability.
  • Developed and executed marketing events to drive participation and enhance overall dining experience.
  • Utilized Microsoft Office Suite, MICROS POS systems, and OMNI software for operational and financial management tasks.

Unit Supervisor

Mass College of Art and Design, Massachusetts College of Pharmacy and Health Sciences
01.2000 - 01.2002
  • Managed daily cash operations for dining hall serving 500 residential meal plan students.
  • Supervised a team of 30 associates, creating weekly schedules to optimize staffing and service levels.
  • Executed safe counts and bank deposit reconciliations, ensuring strict adherence to cash handling procedures.
  • Acquired foundational experience in accounts receivable and accounts payable, supporting accurate financial operations.

Education

Bachelor of Arts - Business Management

Axia College At University of Phoenix
01.2012

Diploma - Certificate in Retail Management

Minuteman Vocational Technical High School
Lexington, MA
01.1998

Skills

  • Budget management
  • Operational efficiency
  • Food safety
  • Client relationship management
  • Menu development
  • Staff training
  • Team leadership
  • Organizational skills

References

  • Ms. Bobbie Walker, District Manager, Chartwells, (312) 371-2954
  • Mr. Jason Coombs, Resident District Manager, Parkhurst Dining, (508) 838-0938
  • Mr. Robert Chambers, VP For Strategic Engagement and Chief of Staff, Mass College of Art and Design, (781) 504-6717

Certification

  • National Restaurant Association, ServeSafe

References

References available upon request.

Timeline

Dining Service Director

Eastern Connecticut State University
01.2011 - 01.2022

Retail Dining Director

Eastern Connecticut State University
01.2008 - 01.2011

Assistant Director of Dining

Mass College of Art and Design, Massachusetts College of Pharmacy and Health Sciences
01.2002 - 01.2005

Resident District Manager

Chartwells, Compass Group, NA
01.2000 - Current

Dining Operations Manager

Mass College of Art and Design, Massachusetts College of Pharmacy and Health Sciences
01.2000 - 01.2008

Unit Supervisor

Mass College of Art and Design, Massachusetts College of Pharmacy and Health Sciences
01.2000 - 01.2002

Bachelor of Arts - Business Management

Axia College At University of Phoenix

Diploma - Certificate in Retail Management

Minuteman Vocational Technical High School

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