Joseph Samartina
Lafayette,NJ
Summary
Motivated Sales Associate with solid foundation in sales, adept at building strong client relationships and driving revenue growth. Proven track record of meeting sales targets and contributing to team success. Demonstrates effective communication and negotiation skills.
Overview
10
10
years of professional experience
Work History
Sales Representative
Performance Kia of Denville
03.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
Car Salesman
Gateway KIA
06.2020 - 03.2024
- My responsibilities at Gateway Kia include bringing customers in by calling and emailing those who have inquired about our product and touching base with previous customers
- It is important that I build relationships with those who I talk to so that I can make them feel comfortable and that way they can trust me when I sell them a car
- As a car salesman, building relationships and trust is what helps me sell every day
- I have started this job with some sales experience, but in my time here I have learned how to be consistent and motivated to do better
- I am driven by money but getting the experience and learning how to do better is what motivates me the most
Sales Representative
Philly Executives
02.2020 - 05.2020
- As a sales representative at Philly Executives, my daily requirements were to travel to the stores that have contracts with the company and communicate with the customers to upgrade their supplier for electric
- I was in charge of representing N.R.G; which an energy supplier and I must meet requirements such as two to three enrollments a day for now and then eventually four to five enrollments
- I must create relationships with customers and build trust between them to sell what I am representing.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Customer Service Agent
IQOR
11.2019 - 01.2020
- As a customer service agent at IQOR, I call people and release orders and services that are sent into the company as a request from businesses that have Sharp copiers
- If they have outstanding invoices, I must call them and let them know that there are past due invoices on their account
- I answer any questions they might have regarding these invoices and it is my duty to record everything that is said and what accounts I have contacted and what businesses have placed orders or services
- I work with systems such as SAP, CRM, excel, and Synergy
- I must always be polite with customers to create a relationship to better the chances of getting them to pay their past due invoice
- Also, I have the responsibility to call all the accounts that have not been contacted in a while
Cook
Don Juan Mex Grill
09.2019 - 01.2020
- I prep and make food while keeping a safe and sanitized workplace
- My responsibilities are to make sure all food is prepped for the day and to make sure all orders are to be served with what the customer has ordered
- I must be organized, clean, fast, and positive in my position to make sure that the work environment stays positive and that the job gets done right
Construction Helper
Second Chance Renovations
06.2019 - 08.2019
- Had to be efficient and organized while keeping the workplace safe for work to be done
- My responsibilities were to organize all equipment and materials and make sure that everything that was needed for the job was present
- I helped build additions, decks, and stairs
- I also had the role of some yard clean-ups and stained decks that was built by the business
Landscaper
Lawn Care and Stonework
03.2018 - 09.2018
- For this position, I maintained lawns and worked with equipment such as lawn mowers, zero turns, weed whackers, power washers and other equipment to get the job done
- I had to be neat, fast, clean, and organized on every job
- The most important thing I learned from this position was how to be efficient since time was very valuable
- I did everything from cutting grass to leaf clean-ups, mulching and weed killing
- I also learned how to do stone jobs such as driveways, pathways, and drains
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
Cook
Walpack Inn
01.2015 - 04.2018
- Worked in a fast-paced environment cooking and prepping foods for an average of 350 people or more a day
- Always on feet and constantly moving in high temperature conditions and prepared food items consistently and in compliance with recipes, portioning, cooking, and waste control guidelines using safety skills and knowledge of kitchen equipment
- I have also done maintenance work on the grounds of the restaurant when closed for owner
Education
Associates degree - business administration courses such as principles of marketing, management fundamentals, college algebra, and statistics
Northampton Community College
Bethlehem, PA01.2020
High School Diploma - 3 years Culinary Experience Vo-tech education
Delaware Valley High School
Milford, PA01.2017
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Relationship building
- Product and service knowledge
- Sales development
- Sales closing
- Sales presentations
- Client service
- Negotiation tactics
- Objection handling
- Customer needs assessment
References
- Mike Harnish, Previous Boss, Second Chance Renovations, 570-470-4065
- Susie Castillo, Previous Boss Don Juan, 484-546-9758
- Jim Hiegis, Previous Boss, The Walpack Inn, 973-948-3890
- Anthony Vourtis, Local 164 Employee and Business Owner, 201-708-5748
- Michael Samartina, Family, Local 164 Employee, Foreman for Kane, 570-233-5171
Scholarship
Celeste Egidio Memorial Scholarship, Delaware Township Ambulance Corp.
Timeline
Sales Representative
Performance Kia of Denville
03.2024 - Current
Car Salesman
Gateway KIA
06.2020 - 03.2024
Sales Representative
Philly Executives
02.2020 - 05.2020
Customer Service Agent
IQOR
11.2019 - 01.2020
Cook
Don Juan Mex Grill
09.2019 - 01.2020
Construction Helper
Second Chance Renovations
06.2019 - 08.2019
Landscaper
Lawn Care and Stonework
03.2018 - 09.2018
Cook
Walpack Inn
01.2015 - 04.2018
High School Diploma - 3 years Culinary Experience Vo-tech education
Delaware Valley High School
Associates degree - business administration courses such as principles of marketing, management fundamentals, college algebra, and statistics
Northampton Community College
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