Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Joseph Sammour

Orlando,SLB

Summary

Highly trained and skilled in Catering Operations, Camp Services and office management, Logistics, Travel Coordination, Facility maintenance, journeying and fleet management covering over 20 years work experience in the Catering Services which in the oil and Gas Industry offshore/onshore, Remote site, and arms forces and have worked in UAE, Nigeria, Iraq, Sudan, Qatar, Oman and USA. I am a hands-on person who will never turn away from a challenge and take pride in doing what I do and thrive to obtain the best results for my employers. I am culture sensitive having worked in multiethnic workforces and am able to work alone when required, as well as being a team player with strong leadership qualities. I have firsthand experience in managing and running all camp facilities – camp HSE inspections, accommodation, cleaning, food supply, kitchen and meal preparation procedures, water & electricity supply, waste disposal.

Overview

22
22
years of professional experience
1
1
Certificate
1
1
Language

Work History

Catering Manager

Cedars Catering Services
01.2016 - Current
  • Determining customer requirements and proposing catering options
  • Negotiating prices and preparing meticulous catering order forms
  • Planning menus and overseeing venue, equipment, food, and service preparations
  • Hiring, training, and supervising catering staff, as well as scheduling employee shifts
  • Liaising with customers, sales staff, chefs, and specialized catering equipment providers
  • Overseeing seating arrangements, the serving of meals and beverages, and the clearing of tables
  • Monitoring the availability of catering stock and supplies and ordering replenishments
  • Tracking catering expenses and maintaining accurate records
  • Adhering to food and health industry regulations and standards
  • Researching catering trends and promoting competitive catering services
  • Supervise catering and waiting staff at functions
  • Plan menus in consultation with chefs
  • Recruit and train permanent and casual staff
  • Organise, lead and motivate the catering team
  • Plan staff shifts and rotas
  • Ensure health and safety regulations are strictly observed
  • Budget and establish financial targets and forecasts
  • Monitor the quality of the product and service provided
  • Keep financial and administrative records
  • Manage the payroll and monitor spending levels
  • Maintain stock levels and order new supplies as required
  • Interact with customers if involved with front of housework
  • Liaise with suppliers and clients
  • Negotiate contracts with customers, assess their requirements and ensure they're satisfied with the service delivered (in contract catering)
  • Ensure compliance with all fire, licensing and employment regulations
  • Maximise sales and meet profit and financial expectations.

Operations Manager

GTS Group / Renaissance Services Angola
11.2011 - 03.2016
  • Establishing all the operating procedures and manuals for the Project Site & Camps Supervise and oversee the day-to-day operations of the General Services Organization including Catering Services, medical services, facilities management, office services, building maintenance, housing, recreation, travel coordination, transportation services and catering
  • Provide direction and lead direct reports in performing their roles and responsibilities
  • Conduct performance appraisal reviews for direct reports, identify and ensure they acquire the required managerial or functional competencies and knowledge
  • Review all periodic performance reports to ensure the effective implementation for the Company strategies and operational priorities (Profit, reliability, safety and environmental requirements) and identify improvement opportunities and propose / implement improvement actions
  • Execute Department/ Division strategy and operational plans and manage the Division’s annual budget, to meet set objectives and performance targets
  • Ensure that the performance of various responsibilities and the conduct of the staff in the Division are in accordance with the Company policies and procedures
  • Direct and manage the delivery of essential core support services, including Infrastructure, Office Services, Transportation, Housing/Camp, Cafeteria and Medical Services
  • Develop the General Services organization’s policies, procedures, guidelines and instructions, and ensure the availability of all resources required to perform the organization’s tasks and functions
  • Ensure that the General Services Strategy is continuously developed and updated in line with the Company’s objectives and the industry best practices
  • Manage all tendering and contracting activities including attending pre-tender meetings, answering questions and queries, appraising tenders, and evaluating potential contractors
  • Ensure that all contractors’ activities are in accordance with the contract terms and conditions, Company’s regulations and quality standards
  • Supervise general administrative services such as mail and stationary services, publications distribution, and guest relations
  • Perform other job-related duties as assigned by the Support Services Manager
  • Managing and directing the following services performed by the Camps Operation Contractor
  • Catering Services (Multi Mess Halls for 10Nationalities)
  • House-Keeping
  • Laundry
  • Camp Maintenance & Landscaping Services
  • Janitorial Services at Camp and Project Site
  • Pest Control Services at Camp and Project Site
  • Bar Control (where Allowed)
  • Recreation Services
  • (Recreation Halls, TV Rooms, Kiosk, Barber- Shop, door & Out-door Sport activities and Events.)
  • All other related work
  • (Functions, parties, ceremonies, etc.)
  • Establishing all operation Manuals and the Security Control Procedure
  • Managing, directing, and controlling all the Security personnel.

Project Manager

ADEN SERVICES
01.2009 - 01.2011
  • Responsible and accountable for Camps, Catering operations, and facilities Management for 8000 multinational work force in Camps & 1 Central Kitchen
  • Mobilize & Demobilize Camp facilities
  • Responsible for planning, organizing, mobilization, implementing the Company procedures, managing and overseeing the activities of the whole Camps & Catering sector
  • Responsible for dealing with camp issues, personal issues of the work force & other issues Supervising the staff to ensure acceptable performance of assigned job duties
  • Lead the department of Camps, Kitchen, and Transportation
  • Developing and administering the policies of the facility and preparing, maintaining, and submitting daily, weekly, monthly inspection reports and records as required
  • Ensuring that all training required for Supervisors, Admin staff and skilled & unskilled employees’ contractor & safety rules
  • Weekly & Monthly reporting to Regional Manager
  • Technical Assistance Services and Implementation of Procedures for 16 Facility Services
  • Catering, Security, General Maintenance, General and Industrial Cleaning, Laundry, landscaping, Garbage Management, Sewage Management, Medical Services, Transportation, Fuel Management, Expatriates accommodation management, sanitary water treatment management, welfare, Pest Control, Community Management.

Project Manager

Exxon
07.2007 - 06.2008
  • Responsible for managing contract for 2500 persons
  • Contract consists of labors, Mechanical, Electrical Engineers and power generation labors providing support to THE PROJECT
  • Responsible for overseeing Services related contracts management and administration, training and implementing of Project HSE procedures, providing customer support while maintaining excellent customer relations
  • Managed efficiently and effectively the catering and associated camp services including transport and Camp security
  • Plans, supervises and controls general services at assigned field comprising the provision of an efficient and high standard food service for employees, authorized contractors and guests, accommodation, housing maintenance and furnishings, sanitation services, and the upkeep of general recreational facilities and entertainment amenities
  • Participates in the preparation and administration of related contracts
  • Liaises closely with other departments to ensure that all relevant standards are maintained and that these services are efficiently and effectively provided
  • Supervises the activities of assigned personnel in the Camp Services Unit
  • Carries out supervisory duties and exercises financial authority at the level established by management for the position
  • Carries out daily inspections and tours of various parts of the Camp area to spot check the maintenance of office, residential and recreational facilities and the condition and general conservation of the environment
  • Also inspects vacant housing and accommodation units on a random basis, to check on condition, state and supply of furnishings, requirements for any electrical, plumbing, carpentry, painting, upholstery, or cleaning work, and ensures that any such accommodation is ready for occupancy
  • Notifies subordinates as required of any work requirements/defects noted and follows-up to ensure that action is taken., Mobil (Eket-Akwa Ibom State;, ), 12 Platforms Falcon Ship
  • Type And Numbers of Customers: One Thousand Client, American, Britch, South African, Nigerian
  • Type Of
  • Foods: Continental, American, National
  • Number of Staffs Reported to Me:250 Staffs

Head of Services

QATAR PETROLEUM
07.2005 - 04.2007

Site Services Manager

Eurest Support Services, EUREST
  • Scope of Responsibilities: Oversee 9 Camps & Catering Operations
  • LOCATIONS/ CAMPS
  • MANDAYS CLIENTS
  • RLC CAMP 1 RLC STAFF &CONTRAC
  • CCIC CAMP QATAR GAZ 11 PROJECT
  • CTJV CAMP QATAR GAZ 11 PROJECT
  • JGC CAMP DOLPHIN PROJECT
  • FLUOR DANIEL CAMP SULFAR PROJECT
  • DEOWOO CAMP REFINARY PROJECT
  • JUN DE NUL CAMP DREDGING PROJECT
  • JGC/KBR CAMP SHELL PEARL PROJECT
  • DEAWOO CAMP REFFINARY PROJECT
  • Role Profile
  • Responsible and accountable for Catering operations, Camps and facilities Management in the planning, organizing, mobilization, implementing the Company procedures, managing and overseeing the activities of the whole Camps & Catering sector with respect to the following:
  • Ensure competent resources are available to support all aspects of camp operations (i.e., catering, housekeeping, pest control, laundry services, etc.) by administering/managing existing contracts and by preparing scopes of service for new contracts
  • Promote RLC Camp business to new clients through arrangement of site visits; presentations, and question/answer work sessions utilizing available brochures and other RLC printed material
  • Support the short- and long-term accommodation requirements of Ras Laffan based organizations by initiating and formulating short and long range accommodation plans addressing the elements of personnel, budgets, materials and other resources/relationships
  • Prepares cost analysis studies, and present recommendations for review and/or implementation by RLC Management
  • Facilitate the timely and effective provision of services by identifying and instituting communication / information patterns and requirements
  • This applies to subordinates and contractor interfaces
  • Develop and implement camp standards of accountability and reporting for all services provided at RLC Camp operations
  • Conduct monthly audits and make recommendations and monitor progress
  • Certify EPC Contractors Camp facilities in terms of dining and food production along with reviewing new projects for future implementation
  • Supervises 24 Qatar Petroleum personnel, 12 EPC project, and 280 contract staff, 2000 catering personnel
  • This team caters for 80000 workers living inside Ras Laffan Industrial City
  • Directorate Quality Management Representative DQMR, and in charge of Internal Auditing of the QMS Systems for the Site Services.

Project Manager

PDOC
04.2004 - 04.2005
  • Scope of Responsibilities: Oversee 9 Camps & Catering Operations
  • Locations/ Camps
  • Mandays
  • Clients, (adaryale)

Catering Projects Manager

Saudi Catering, Baghdad Hotel, Al Sadeer Hotel, Gardenia Hotel, Zahrit Al Kalij Hotel.Adnan Palace DynCorp International, US Army
12.2003 - 04.2004
  • Manage and supervise the successful operations of the company, overall responsible for the day-to-day operations of the catering and to identifying suitable candidates for projects and to monitor and evaluate performance of the staff and advise the senior management on appropriate actions to be taken
  • Working closely with the Health & Hygiene supervisor, oversee that a high and sufficient hygiene level is maintained in accordance with regulations
  • Effectively manage and coordinate with the Catering operations team for the preparation of menus/requisitions/meal count/PMC food cost/stock card/duty schedule/food hygiene & safety/budget & cost control/creativity in food presentation/maintained systemic stock taking
  • Provide regular updates on performance of contract as well as generate forecasts on equipment, budget and other operational necessities on a regular basis
  • Of Defense, serving 900 persons (, &Secerety) in five locations in the Green Zone
  • Baghdad – Iraq
  • Role Profile
  • Scope of responsibilities: Management of operations
  • Manage and supervise the successful Operation of the company, overall responsible for the day-to-day Operation of the Catering and to identifying suitable Candidates for projects and to Monitor and evaluate performance of the staff and advise the senior management on appropriate actions to be taken in regards to staff requirements etc…
  • Working closely with the Health & Hygiene supervisor, oversee that a high and sufficient hygiene level is maintained in accordance with regulations
  • Effectively manage and coordinate with the Catering operations team for the Preparation of Menus/Requisitions/Meal Count/PMC Food Cost.

Catering Operations Manager

Courdeau Catering Nigeria Limited
03.2002 - 04.2003

Education

Baccalaureate Technique (B.T.H - Hotel Management

Hostelries Collage, T.S
1984

Distance Learning Correspondence course - undefined

Penn Foster Career School
1985

Master of Business Administration - undefined

American University of Science and Technology
2012

Diploma - Catering Management

2011

the largest accredited - undefined

International Correspondence School

B.S. Hotel & Restaurant Management - undefined

American University of Science and Technology
2001

Level 4 Food safety certificate – Royal Society for Public Health (RSPH). Advanced HACCP certificate – Royal Society for Public Heath (RSPH). ISO22000 internal Auditor certificate – CIEH – Accredited Training Center TRAINING & Certificates - undefined

Worldwide Computer Learning
Apr 2010

Food Safety in Catering Certificate - undefined

Chartered Institute of Environment Health
2009

Hazard Analysis Principles and Practice Certificate - undefined

Chartered Institute of Environment Health
2008

Intermediate Certificate in Food Safety - undefined

The Royal Institute of Public Health
Apr 2008

Intermediate Certificate in Food Hygiene - undefined

Chartered Institute of Environment Health

USA - undefined

2023

Foundation Certificate in Food Hygiene - undefined

Chartered Institute of Environment Health
2007

Food Safety Awareness Course - undefined

Shaqab Abela Catering Services
2010

Kitchen Safety & Fire Safety Course - undefined

Catering Services
2010

Fire Prevention Training Course - undefined

Shaqab Abela Catering Services
2010

Foundation Certificate in Food Safety - undefined

The Royal Institute of Public Health
Apr 2005

Designated First Aider – RSMI – Iraq Shell Majnoon - undefined

Mar 2013

Skills

  • Extensive Camp Services experience and expertise
  • Excellent Catering Services and food preparation skills
  • Excellent people and communication skills
  • Expertise in creative menu development
  • Sound knowledge of food, safety and sanitation standards
  • Excellent management, training and motivational skills
  • Strong interpersonal, administration and multitasking skills
  • Natural flair and ability to work on own initiative or as part of team

Accomplishments

  • Support LAFARGE to implement each services line in terms of:
  • Organization, specifically but not exclusively: - Implementation of HCCAP
  • In sourcing / out sourcing policy;
  • Pre-qualification and selection of suppliers;
  • Scope of work and subcontract design;
  • HR policies, Recruitment and staffing;
  • Job Descriptions;
  • Reporting lines;
  • Training the local staff for implementation of procedures;
  • Adapt and write all procedures;
  • KPI design, Implementation
  • Kharafi National
  • Habshan Area- Abu Dhabi
  • Project Manager 2008- 2009
  • Role Profile
  • Overall responsibility includes Camp Administration including business management, budget control, contract administration, bid preparation and cost control, in addition to quality assurance/control, HSE and human resource management, maintenance, housekeeping, catering, transportation, camp expansion & development, security, waste management, facilities management, and direct responsibility for 300 staff
  • Duties include:
  • Full Camp Administration, including room allocations, check-in/out, housekeeping, camp maintenance, security, catering, utilization of the Shell Booking System and Global Logistics Management System (GLMS) Management of 12000 plus multi-national workforce
  • Management of the Life Support Services companies contracts, ensuring that contractual obligations and standards are maintained
  • Quality Assurance across all areas of responsibility
  • Labor and staff costing, control of camp(s) expenses, budget preparation and control
  • Health Safety and Environment control, including implementing Camp HSE Induction Courses, efficient and effective Disaster Management, provision of First Aid facilities and accident recording procedures, QA/QC through regular and unannounced camp inspections to ensure hygienic and sanitized conditions Facilities and Waste Management Control
  • Chair the Welfare Committee to improve Camp Services and supervise the Camp Entertainment Facilities (recreation, gym, sporting facilities and swimming pool etc
  • Management of Transport Facilities, including cost control, diesel consumption, staff and workers transportation, vehicle and road safety within the camps
  • TR ENGINEERING OMAN (Part of Tecnicas Reunuidas Group-Madrid) SAIH RAWL DEPLETION COMPRESSION PROJECT
  • CLIENT (PETROLEUM DEVELOPMENT OMAN)
  • Supervise the supply of Catering Service to the clients’ Accommodation area, Food Production area and Camp – site, to ensure the food meets the standards and in compliance with contractual conditions, Supervise the execution of the catering contracts at different offshore / onshore fields, Pipeline Projects, Airport construction Projects, Residential Camps (Family and Bachelors)
  • Acquired the Knowledge of different systems and setups of catering due to acquaintance with different multinational projects
  • Involved in many of the mobilization and starting of new camps
  • Courdeau Catering Nigeria Limited:
  • Position: Camp Manager
  • March 1998 to February 2002
  • Location: The Shell Petroleum Development Company-Shell Soku Plant LGSP Nig.
  • Construction Project; Type and Numbers of Customers: Five Hundred Client, British
  • Italian,Japanese,Arab,Philipino,Nigerian.Type Of Foods;Continental,Italian,National
  • Number of Staffs Reported To Me: One Thousands Staffs
  • Courdeau Catering Nigeria Limited:
  • Position: Camp Manager
  • September 1996 to February 1998
  • Location: C&C Construction Company, Ponticelli Nigeria Limited-Elf Obagi Plant Nigeria, Construction Project; Type and numbers Of Customers: Eighth Hundred Clients;
  • One Hundred and Fifty Expatriate, French nationality; Fifty Expatriate Britches Nationality
  • Type of Foods: French; Continental, National
  • Number Of Staffs Reported To Me: One Hundred And Fourthly Staffs
  • Courdeau Catering Nigeria Limited-Hotel Presidential-Port Harcourt –Nigeria
  • Position: Camp Boss
  • Location: Elf Petroleum company Guest House Port Harcourt; Hundred Client; Shell Petroleum Development Company Guest House;
  • Hundred Client; Outdoor Catering Special Party for Three Thousands Client
  • Why Not-Rivers-Chinese Restaurants Served La Carte Menus
  • Numbers Of staffs reported to me: Fifty Staffs
  • HOTEL FAQRA-AUBERGE FAQRA-Lebanon
  • Type of Training: Administration (Kitchen, Restaurant, Laundry, Housekeeping)
  • TECHNICAL HIGHLIGHTS:
  • SAP Business Applications
  • Microsoft Office Applications: Word, Excel, Project, Visio
  • Lotus Notes Applications
  • Directorate Quality Management Representative QMR for Qatar Petroleum RLC TRAINING & COURSES ATENDED:
  • Quality Management System: QP in House Training, Doha 2006 Quality Management Audit: QP in House Training, Doha 2006

Certification

P&L Management Revenue Generation Organisation Turnaround Risk Assessment and Mitigation Strategic Planning Continuous Process Improvement Managing Budgets and Financial Plans Achieving Sales and Profit Targets Addressing and Rectifying Problems Promoting and Marketing the Business Strong Commercial Acumen Organisation Vision and Mission Direction Quality Management Health and Safety Food Safety Audits Training and Development

Additional Information

  • Work Status: American work Authorization Holder
  • Overseeing the execution of the catering contracts in the camps to ensure compliance with contractual provisions including inspection of food preparation area, bakery, mess hall, quality and quantity of food to ensure adequate standards of cleanliness, hygiene and taste. Conducting special investigations into complaints about the quality of food and reporting the findings and recommendations to the concerned authorities for corrective measures. Assisting in checking catering contractor’s invoices and keeping daily meal count. Ensuring that appropriate standards of food preparation and presentation are maintained. Participating with the supervisor in preparing monthly cyclical menus and ensuring medical report review. Recommending the rejection of contractor’s personnel who fail to meet specified company standards. Co-coordinating with site manager the planning and scheduling of camp housekeeping and maintenance services. Including reviewing current or proposed work requirements and establishing manpower and time schedules. Conducting period’s inspection of accommodation, as necessary arrangements for water supply to the operatives in the camp. Providing Tools, Personal Protective Equipment, Footwear, Linen and other necessary items to the workers as and when requested against material issue vouchers. Scrutinizing quantity and quality of the materials received at the stores. Arranging transport assistance for thro & fro of operatives to their respective sites. Monitoring the movements of in house as well as outsiders entering the premises of the camp. Maintaining relevant fuel consumption record of respective vehicles. Segregation of operatives suffering from communicable diseases i.e., chicken pox, tuberculosis, etc. To make necessary arrangements at the time of emergency. Preparing monthly time sheets for workers and drivers. Maintaining discipline in the camp. Complying with all the rules and regulations formed by the company.

Timeline

Catering Manager

Cedars Catering Services
01.2016 - Current

Operations Manager

GTS Group / Renaissance Services Angola
11.2011 - 03.2016

Project Manager

ADEN SERVICES
01.2009 - 01.2011

Project Manager

Exxon
07.2007 - 06.2008

Head of Services

QATAR PETROLEUM
07.2005 - 04.2007

Project Manager

PDOC
04.2004 - 04.2005

Catering Projects Manager

Saudi Catering, Baghdad Hotel, Al Sadeer Hotel, Gardenia Hotel, Zahrit Al Kalij Hotel.Adnan Palace DynCorp International, US Army
12.2003 - 04.2004

Catering Operations Manager

Courdeau Catering Nigeria Limited
03.2002 - 04.2003

Site Services Manager

Eurest Support Services, EUREST

Baccalaureate Technique (B.T.H - Hotel Management

Hostelries Collage, T.S

Distance Learning Correspondence course - undefined

Penn Foster Career School

Master of Business Administration - undefined

American University of Science and Technology

Diploma - Catering Management

the largest accredited - undefined

International Correspondence School

B.S. Hotel & Restaurant Management - undefined

American University of Science and Technology

Level 4 Food safety certificate – Royal Society for Public Health (RSPH). Advanced HACCP certificate – Royal Society for Public Heath (RSPH). ISO22000 internal Auditor certificate – CIEH – Accredited Training Center TRAINING & Certificates - undefined

Worldwide Computer Learning

Food Safety in Catering Certificate - undefined

Chartered Institute of Environment Health

Hazard Analysis Principles and Practice Certificate - undefined

Chartered Institute of Environment Health

Intermediate Certificate in Food Safety - undefined

The Royal Institute of Public Health

Intermediate Certificate in Food Hygiene - undefined

Chartered Institute of Environment Health

USA - undefined

Foundation Certificate in Food Hygiene - undefined

Chartered Institute of Environment Health

Food Safety Awareness Course - undefined

Shaqab Abela Catering Services

Kitchen Safety & Fire Safety Course - undefined

Catering Services

Fire Prevention Training Course - undefined

Shaqab Abela Catering Services

Foundation Certificate in Food Safety - undefined

The Royal Institute of Public Health

Designated First Aider – RSMI – Iraq Shell Majnoon - undefined

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Joseph Sammour