Joseph Sanchez
Sugar Land,TX
Summary
Caring Youth Care Worker with 1 years of experience mentoring troubled adolescents. Adept at working with homeless, runaway and delinquent youth. Diligent in supervising youth activities, teaching life skills and promoting self-esteem and healing through individual and group counseling, Analyzes situations effectively and accurately and works independently. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Conscientious Healthcare professional offering over 3 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Youth Care Worker
CFRC –Sunnyside
11.2023 - Current
- Use of positive child management techniques that includes verbal redirection, de-escalation, and containment
- Maintain a secure facility environment by making rounds as required, and by using the proper application of radio communication protocols including responding to all radio calls, and physical headcount in real time for the safety of the minors
- Communicate in a positive and respectful manner with children, staff including co-workers, therapists, case managements, clinicians, and supervisors
- Provide crisis intervention according to training provided by CFRC when needed to maintain a safe environment
- Documentation of all serious incidents, daily progress notes, youth activities while in classrooms, during transitions, and restroom breaks accurately and in a timely manner and in compliance with CFRC policies and procedures
- Implement CFRC safety protocols including evacuating youths and other staff in case of an emergency
- Oversees the overall safety, accountability and security of facility
- Recognizes escalating behaviors and intervene at the appropriate level to ensure safety and security
- Demonstrates an understanding of the value of cultural diversity, including the ability to develop systems and practices that are inclusive of diverse staff members and responsive to the cultural needs of the client population served.
Medical Assistant
VITAMERICA NATURAL PRODUCTS
02.2021 - Current
- Assist Patient in processing new Vita orders
- Scheduling follow up appointments
- Update patients files with new vitals and statistics
- Health and wellness consultation
- Keeping detailed records of alternative medication dosages and times
- Provide patients with new weight programs and Health improvements
- Patients Anthropometric Measurements Records and Statistics
- Administration of Alternative Medicine (Homeopathy)
- Adults Vital signs, regular checkups, checking weights, Blood pressure, provided recommendation for new vitamins and other healthy products for a better health
- Refer Patients to followed up with Regular PCP
- Motivate Patients with health and fitness goals
- Provide Patients with free weight loss or weight gain consultation
- Assist Patients in choosing new Alternative Medicine Health Plans
- Pediatrics Age 16 and up Weight loss program plans and Vitamins
- Pediatrics Patients Anthropometric Measurements Records and Statistics
- Assisted Pediatrics in regular checkups, Vital signs, Blood Pressure, Anthropometric measurements, weight and Health Improvements.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Credit Counselor
CREDIT REPAIR SERVICES
03.2015 - Current
- Credit monitoring of all three Bureaus
- Credit report assistance
- Financial Education and Assistance
- Assistance with Credit Disputes
- Assistance with Collections removal
- Identity Theft
- Hard Inquiry
- Late Payment removal assistance
- Third Party Collections
- Charge offs
- Debt Buyer Collections
- Credit reporting improvement review Semi-weekly
- First time home buyer assistance
- Mortgage Application Assistance
- Mortgage Loan Originator Referrals
- Mortgage Loan Officer Assistant.
- Enhanced client retention rates through consistent follow-ups and progress checkins.
- Provided personalized credit counseling sessions, fostering strong relationships with clients throughout their journey towards financial stability.
- Participated in ongoing professional development opportunities, staying informed about new tools and resources available for assisting clients effectively.
- Collaborated with colleagues to develop innovative credit counseling strategies and share best practices.
- Conducted comprehensive budget analyses, helping clients find ways to save money and pay off debts faster.
- Streamlined internal processes for better efficiency, enabling the team to serve more clients effectively.
- Utilized data analysis to measure the effectiveness of various counseling strategies, refining approaches as needed for optimal results.
- Managed a diverse caseload, adapting counseling approaches based on individual needs and circumstances.
- Negotiated repayment terms with creditors on behalf of clients, securing lower interest rates or waived fees when possible.
- Assisted clients in reducing credit card debt through strategic negotiation with creditors.
- Analyzed clients'' credit reports to identify areas for improvement and potential solutions.
- Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, or payment plans.
Owner - Manager
XX Dakota Transport LLC
10.2014 - 12.2024
- General Freight Transportation, Oilfield Pipelines, Load Dispatch, Intermodal, Interstate & Intrastate pipe hauling, Broker Boards rates negotiations, on-time load deliveries, and excellent customer rapport
- Responsible for complete vehicle inspection, maintenance, safety, and work policies at all times.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Medical Assistant
CFRC –Gasmer
06.2023 - 10.2023
- Perform all administrative duties or designated site(s) in accordance with Children First Residential Care, ORR and state policies and procedures
- Maintains communication and coordinates services with CFRC medical clinics and staff as well as other community medical, mental health and dental providers
- Completes accurate documentation of activities performed in accordance with agency policies and procedures, contract and regulatory requirements and standards and program timeline requirements
- Worked with pediatrics by providing medication to the children, followed up with PCP regarding the Vital Signs, ophthalmologist, also administering the regular heath checkup
- Assisted giving minors their vaccines and X-rays as per the requirements by ORR
- Provide crisis intervention according to training provided by CFRC when needed to maintain a safe environment
- Assisted in Collecting blood, tissue, or other laboratory specimens, logged the specimens, and prepared them for testing
- Assisted in submitting TARS and confirming approvals through the federal TAR payment system prior to sending minors to Medical Appointments
- Administer Prescribed Medication and PRN to minors during Medical Outings and at their Medical Appointments.
Sunday Church School Teacher
IGLESIA CRISTIANA OLIVO DE DIOS
03.2010 - 12.2014
- Member of teens Singing Chorus
- Assisted in preparing trips to different locations with church members
- Teacher of Sunday’s service school for children and adolescents
- Sports coach Soccer and Basketball with children and adolescents
- Teen Counselor Biweekly and on a One-on-One Bible Study
- Accompany teenagers to certain church events once a month
- Assisted Pastor in some parent meetings with adolescents experiencing behavior disorders
- Help teenagers in developing musical instrument skills
- Contributed to teens to prepare for their tasks or school monthly assessments
- Guide teens in house responsibilities such as: responsible for doing laundry, clean their room and entire house, assist in cleaning dishes, help in cutting the grass
- Encourage children and teens to study the bible and pray to God at all times.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Evaluated student progress through ongoing assessments, adjusting instruction as needed to address individual needs.
- Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
Truck Driver
Black Ice Transport
02.2013 - 10.2014
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Verified contents of inventory loads against Bills of Lading.
Truck Driver
ETI Transport
12.2010 - 06.2013
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
- Dropped and hooked trailers and changed configuration of equipment.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
- Verified contents of inventory loads against Bills of Lading.
Truck Driver
WM Dewey and Sons
06.2012 - 02.2013
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Operated with safety and skill to avoid accidents and delays.
- Verified contents of inventory loads against Bills of Lading.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
Administrator of Customer Care
Apna Energy
01.2009 - 11.2010
- Managing the Customer Service Department in which I have to verify all employees are taking orders for electric service accurately and entering into our data for processing
- I’m responsible for Billing, Credit and handling any customer service issue
- Knowledge in Ercot Transactions and regulations
- Puc Rules and Policies
- Inadvertent Switch Gain, Loss and TDSP Market Policies and Procedures
- Contract renewals, Billing and Adjustments, Credit, Collections and Customer Retention.
- Identified trends in customer queries and collaborated with relevant departments to address recurring issues proactively.
- Assisted in the development of policies and procedures aimed at improving overall efficiency within the Customer Care department.
- Streamlined customer care processes for improved response times and issue resolution.
- Provided follow-up support to customers, ensuring their satisfaction and further solidifying their loyalty towards the company.
- Coordinated with other departments as necessary for expedited issue resolution, fostering positive interdepartmental relationships.
- Managed high call volume, maintaining a professional and empathetic demeanor with each client interaction.
- Consistently met or exceeded performance metrics while maintaining excellent quality scores in all areas of evaluation.
- Managed escalated calls effectively, utilizing active listening skills to fully understand the situation before providing a suitable solution or directing them to appropriate resources as needed.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
- Evaluated interactions between associates and customers to assess personnel performance.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Gold Card Eligibility Counselor- Patient Appointment Coordinator
Harris County Hospital District
04.2008 - 07.2009
- Medical Records Management and Organizing
- Multi-line Telephone System Operation
- Operational Judgement Patient Relations
- Coordinating Drug Refills Medication Administration
- Assisting Patients with Qualifying to financial Aid
- Contacting Patients to Medical Appointments follow-up
- Collecting Patients personal medical history to determine Eligibility
- Scheduling Patients Appointments for exams or medical Treatment.
- Uploaded and submitted verification documents and completed applications.
- Maintained up-to-date knowledge of federal, state, and local regulations related to benefits programs.
- Assisted individuals and families by collecting required and accurate personal and demographic information to determine eligibility.
- Conducted in-depth interviews with clients to gather necessary information for determining benefit eligibility.
- Developed customized case plans for each client based on individual needs and circumstances, promoting self-sufficiency and independence.
- Utilized effective time management strategies to balance competing priorities while consistently meeting deadlines.
- Assisted clients in completing required forms and documentation, improving the accuracy and efficiency of submissions.
- Established strong relationships with community partners to facilitate referrals for additional support services as needed.
- Interviewed applicants and explained scope of different available benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Trained staff on current eligibility requirements and policies.
Bi-Lingual Senior Commercial Lead Customer Service Representative
GEXA ENERGY
06.2005 - 05.2008
- Served as Commercial Customer Service Representative for major Electricity Company with more than 200,000 customers
- Instrumental in Improving Customer-Satisfaction
- Follow ERCOT and PUC rules, General knowledge in Transactions and regulations
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Actively participated in interdepartmental projects aimed at improving overall organizational effectiveness.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Responded to customer calls and emails to answer questions about products and services.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
- Decreased average call time through effective problem-solving techniques and clear communication with customers.
- Improved first-call resolution rates by implementing troubleshooting guides for common issues faced by customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Investigated and resolved accounting, service and delivery concerns.
- Trained new personnel regarding company operations, policies and services.
- Customer Service and Retention in the Commercial Department, Contract renewals, Rate offers and updates, Billing and Adjustments, Deposits, Credit and Collections
- General Knowledge in Inadvertent Switch Gain, loss and TDSP Market Policies and Procedures.
Customer Service Lead Representative
TXU ENERGY
03.2004 - 06.2005
- Investigated and resolved customer concerns, field questions, and facilitate commercial sales
- Coached and mentored new employees in customer-service processes and company policies
- General knowledge in Ercot Transactions, Public Utilities Commission rules and policies
- Collections
- Contract Renewals
- Billing Adjustments
- Customer Retention.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Science - Counseling Psychology
COLODO CHRISTIAN UNIVERSITY
Lakewood, CO12.2026
Associate of Science - Computer Science And Business Administration
University of Phoenix
Houston, Texas01.2008
High School Diploma -
Complejo Educativo
EL Salvador, C.A.01.1990
Skills
- HIPAA Compliance
- ORR Compliance
- Pharmaceuticals Knowledge Differential Diagnostics
- Follow-up Care
- Critical Thinking
- Work Ethics
- Phlebotomy
- EPIC
- Specimen Collection
- RMA
- CPR
- AED
- Proficient with Microsoft Office
- Bilingual (English & Spanish)
- Youth supervision
- Self-Care Techniques
- Leadership and team building
- Operations Management
- Team Player
- Training and coaching
- Staff training/development
- Staffing
- Recruitment
- Operations Oversight
- Risk Management
Specialskillsandcertifications
- CPR & AED Certification (04/2024)
- Registered Medical Assistant (04/2024)
- Mortgage Loan Officer working on obtaining MLO License (08/2024)
Qualifications Summary
I’m a hardworking and honest person, looking for a suitable opportunity to build on my knowledge and develop as a person. highly motivated and dedicated to achieving a good career in the organization within the responsibilities sphere. Seeking for a company where I can use my experience and education to help the company in meeting and surpassing its goals.
References
Upon request
Certification
- RMA - Registered Medical Assistant EXP 04/25
- BASIC LIFE SUPPORT EXP 04/26
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Youth Care Worker
CFRC –Sunnyside
11.2023 - Current
Medical Assistant
CFRC –Gasmer
06.2023 - 10.2023
Medical Assistant
VITAMERICA NATURAL PRODUCTS
02.2021 - Current
Credit Counselor
CREDIT REPAIR SERVICES
03.2015 - Current
Owner - Manager
XX Dakota Transport LLC
10.2014 - 12.2024
Truck Driver
Black Ice Transport
02.2013 - 10.2014
Truck Driver
WM Dewey and Sons
06.2012 - 02.2013
Truck Driver
ETI Transport
12.2010 - 06.2013
Sunday Church School Teacher
IGLESIA CRISTIANA OLIVO DE DIOS
03.2010 - 12.2014
Administrator of Customer Care
Apna Energy
01.2009 - 11.2010
Gold Card Eligibility Counselor- Patient Appointment Coordinator
Harris County Hospital District
04.2008 - 07.2009
Bi-Lingual Senior Commercial Lead Customer Service Representative
GEXA ENERGY
06.2005 - 05.2008
Customer Service Lead Representative
TXU ENERGY
03.2004 - 06.2005
Bachelor of Science - Counseling Psychology
COLODO CHRISTIAN UNIVERSITY
Associate of Science - Computer Science And Business Administration
University of Phoenix
High School Diploma -
Complejo Educativo
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