Joseph Sanchez Rodriguez
Queens,NY
Summary
Dynamic professional with a proven track record at Hotels.com, excelling in customer service and problem resolution. Leveraged strong communication skills to enhance client satisfaction and retention. Demonstrated expertise in data management and report creation, contributing to improved operational efficiency and team collaboration. Committed to delivering exceptional results in fast-paced environments.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Computer Operator
Computer Sciences
11.2019 - 08.2024
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Processed requests for service from internal and external customers.
- Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
- Contributed to project success, closely collaborating with IT departments to implement new technology solutions.
- Enhanced user satisfaction by efficiently resolving technical issues and maintaining system availability.
Client Servicing Manager
Hotels.com
01.2015 - 06.2018
- Developed strong relationships with clients through regular communication and excellent customer service.
- Identified opportunities for cross-selling additional services within existing accounts.
- Leveraged industry expertise to advise clients on optimal strategies for their specific needs.
- Enhanced client satisfaction by promptly addressing concerns and implementing effective solutions.
- Provided comprehensive training to new team members, fostering a high-performance work environment.
- Increased client retention by providing personalized support and prompt resolution of issues.
- Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
MBA - Computer And Information Systems
Computer Systems Institute
IL04-2023
GED -
Pathways To Graduation Jeffrey C. Tenzer
198 Forsyth St New York 1000209-2020
Skills
- Data entry
- Customer service
- Data management
- Computer operations management
- Time management
- Documentation skills
- Help desk support
- Report creation
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
- Retail services
- Flexible work schedule
- Fluent in multiple languages
- Effective problem solving
- Exceptional communication
- Superior customer service
- Ticketing system
- Check-in procedures mastery
- Excellent interpersonal skills
- Conflict resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Computer Operator
Computer Sciences
11.2019 - 08.2024
Client Servicing Manager
Hotels.com
01.2015 - 06.2018
MBA - Computer And Information Systems
Computer Systems Institute
GED -
Pathways To Graduation Jeffrey C. Tenzer
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