Joseph Sandoval
West Dundee,IL
Summary
Dynamic Quality Supervisor with extensive experience at The Popcorn Factory, adept at enforcing food safety standards and training personnel. Proven track record in problem-solving and attention to detail, successfully leading audits and enhancing quality assurance processes. Bilingual in Spanish and English, committed to fostering a culture of excellence and compliance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Supervisor
The Popcorn Factory
Lake Forest, Illinois
06.2023 - Current
- Follow and enforce all internal Quality and Food Safety requirements. Assure at all times that the facility is in compliance with federal, state, and GMP standards throughout the company.
- Primary SQF Practitioner, PCQI, and a member of the Food Safety and Quality Team.
- Lead scheduled and unscheduled regulatory audits, such as FDA, Department of Agriculture, Gluten Free, Kosher, etc.
- Hire, train, and supervise QA staff.
- Ensure that all required training is completed, including that required for direct reports. Assist in the development and implementation of a training program for associates on issues related to QA. Basic points include standards, GMP overview, QA policy, and regulations.
- Control of the daily operation of the SQF system and QMS processes.
- Identify and communicate potential quality and safety risks to the Quality Manager.
- Notify the leadership team and document all irregularities in procedures, as well as establish corrective actions.
- Manage programs or services as requested: environmental monitoring, pest control, ethylene monitoring, etc.
- Oversee the product recall and traceability program, and implement a mock recall and trace.
- Verify and validate the Food Safety Management System on an annual basis.
- Develop close working relationships and communication with all areas to ensure daily and accurate record-keeping. Weekly attendance at the production meeting.
- Process monitoring – Learn the setup and correct operation of all equipment. Learn all product specifications, and enforce. Monitor production processes and ensure conformance with all applicable requirements.
Quality Tech Lead
Gonnella Frozen Products
Schaumburg, IL
03.2022 - 06.2023
- Investigated test results that appeared to be suspect.
- Conducted a data review and followed standard procedures to find solutions.
- Performed routine maintenance and calibration on testing equipment.
- Identified the root cause of deviations and nonconforming results, and implemented appropriate corrective and preventive actions throughout the product development process.
- Conducted a visual inspection of products to determine whether they met quality standards.
- Developed and audited practices, programs, and reporting system metrics for maximum efficiency.
- Interpreted test results by comparing them to established specifications and control limits, and then made recommendations about whether or not the data should be released.
- Followed safety and clean-up procedures to comply with agency and regulatory mandates.
- Inspected the quality of raw materials, finished products, and discarded any that didn't meet safety standards.
- Oversaw testing procedures and ensured that tests were carried out in accordance with item specifications and protocol.
- Inspected shipping and case labels, and compared them to industry standards to meet regulatory requirements.
- CCP Deviations and placing product on hold
- Root cause and corrective action meeting with managers via Teams.
Quality Control Technician
Richelieu Foods Inc.
Wheeling, IL
08.2021 - 02.2022
- Provided quality support to ensure that products met quality standards and customer requirements.
- Thermometer checks
- Inspected, verified, and documented quantifiable characteristics of finished goods, comparing them to customer specifications and company quality standards to achieve an acceptable product.
- Daily Calibrations
- Logged QA Retain Samples on Microsoft Excel
- CCP
- Weighed pizza's on an hourly basis to ensure proper product spread is correct
- Placed ingredient on hold when needed
- Logged in samples in to the data base collected as controls
- Tasted products and graded by its flavor, spreading and weight
- Completed measurements, visual inspections, and other established tests to evaluate samples against standards.
Quality Assurance Lead
John B Sanfilippo & Son Inc
Elgin, IL
12.2019 - 01.2021
- Tested and operated mixers to ensure proper calibration, while also scheduling routine, preventative, and corrective maintenance to keep production workflows running smoothly, and meet output targets.
- Inspected, verified, and documented quantifiable characteristics of finished goods, comparing them to customer specifications and company quality standards, to achieve an acceptable product.
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- Performed a standard inspection of the first article, the first pallet, and a random sampling inspection to customer standards.
- Worked with management to provide training on improved processes, and to help with the creation and upkeep of high-quality training.
- Developed and collaborated on customer complaint logs, control plans, work and inspection instructions, local procedures, visual aids, and samples, as well as their implementation and maintenance.
- Trained employees on specific QA standards, and ensured that they were followed.
- I wrote and submitted QA evaluation reports to management.
- Filled out deviation forms and recorded inspection findings, collaborating with quality team members and department managers to put procedures in place.
- Educated employees on specific QA standards, and double-checked that they were being followed.
- Managed supply inventories while conducting monthly audits, and rotating stock to protect product quality.
- Tested products on a regular basis to ensure that temperature, specifications, and ingredient levels met best practices, and quality standards.
- Efficiently resolved all issues and established excellent client rapport, resulting in higher customer satisfaction ratings.
- Worked directly with the QA team to resolve issues and questions raised by users.
- I worked with customer complaints.
- Root Cause and Corrective Actions During an Investigation of a QC Hold.
- Raw materials inspection.
- Trailer rejections, if any foreign stains or objects are found inside a trailer.
- Worked with shipping and receiving.
- Auditing shipping and receiving personnel.
Machine Operator
John B Sanfilippo & Son Inc
Elgin, IL
04.2018 - 12.2019
- Used technical documentation such as tooling instructions and product specifications to determine and implement operational sequences.
- Assisted machine operators with finished pieces.
- Was in charge of maintaining product standards and quality-control programs.
- Followed company and OSHA safety rules and regulations when it came to machine maintenance and work area cleanliness.
- Gathered parts for assembly.
- Made certain that all health and safety regulations were adhered to.
- Operated forklifts, hoists, and other material handling equipment without incident for [Number] days.
- Dismantled machinery to gain access to worn components, remove them, and replace them in order to keep production within acceptable tolerances.
- Oversaw procedures for facility and equipment maintenance and modification, as well as machine replacement.
- Conducted routine quality inspections and kept track of the results.
- Investigated machine problems and made necessary adjustments.
- Was in charge of the entire production and assembly process.
Catering Coordinator/Supervisor
Potbelly
Glenview, IL
05.2016 - 03.2018
- Effectively communicated with kitchen staff about customer allergies, dietary requirements, and other special requests.
- Conducted interviews with clients to gain a better understanding of event scopes of work, budgets, and timelines for venue selection, guest list finalization, rehearsals, ceremonies, and receptions.
- Calculated charges, issued table checks, and took customer payments.
- Checked on guests to make sure they were happy with their meals and recommended additional items to boost restaurant sales.
- Met my contractual obligations, which included communications, vendor coordination, schedule creation, budget management, and rehearsal and event day coordination.
- Communicated with customers to review catering goals and budgets, deliver quotes and proposals, schedule events, and fulfill catering obligations as agreed.
- Increased client satisfaction by scheduling on-site service requests, managing show logistics, and ensuring that booth functionality was up to par.
- Assisted guests by guiding them through the dining rooms and handing out menus, checking coats, and retrieving high chairs and booster seats.
- Organized a catering service that could serve up to numerous amount of people by documenting the items ordered and taking action Is satisfying customer needs
- Worked with payroll
- Managed employee scheduling
Catering Coordinator/ Kitchen Supervisor
Corner Bakery Cafe
Skokie, IL
07.2014 - 04.2016
- Directed food delivery and presentation to maintain catering operations.
- Maintained records to orchestrate event details, customer requests and billing information.
- Customized menus and managed food preparation for special events.
- Calculated and provided clients with proposals of potential costs to complete event.
- Delegated work to staff, setting priorities and goals.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained new employees to perform duties.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
- Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.
- Maintained food costs by using seasonal ingredients, setting standards for portion size and minimizing waste.
- Oversaw personnel scheduling to maintain adequate staffing and minimize overtime.
- Managed kitchen staff team and assigned tasks for various stages of food production.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Monitored temperatures of prepared food and cold-storage areas.
Education
High School Diploma -
Chicago Math And Science Academ
Chicago, IL05.2014
Some College (No Degree) - Business Administration And Management
Oakton Community College
Des Plaines, ILSkills
- Safe food handling
- Employee training
- Strong work ethic
- Quick learner
- Catering sales
- Food plating and presentation
- Microsoft Excel
- Ordering and invoicing
- Cleanliness
- Problem solving
- Bilingual in Spanish and English
- Attention to detail
- Employee training and development
- Training personnel
- Forklift operation
- Prioritizing
- Adaptability
- Conflict resolution
- scheduling
- Customer service-oriented
- Meeting planning
- Service industry background
- Team building
- Food inspection
- MS Office
- Quality assurance
Education and Training
other,other
Languages
English
Professional
Spanish
Professional
Certification
- Haccp Certified
- PCQI Certified
- Internal Audit Certified
- SQF Practitioner Certified
References
References available upon request.
Timeline
Quality Supervisor
The Popcorn Factory
06.2023 - Current
Quality Tech Lead
Gonnella Frozen Products
03.2022 - 06.2023
Quality Control Technician
Richelieu Foods Inc.
08.2021 - 02.2022
Quality Assurance Lead
John B Sanfilippo & Son Inc
12.2019 - 01.2021
Machine Operator
John B Sanfilippo & Son Inc
04.2018 - 12.2019
Catering Coordinator/Supervisor
Potbelly
05.2016 - 03.2018
Catering Coordinator/ Kitchen Supervisor
Corner Bakery Cafe
07.2014 - 04.2016
High School Diploma -
Chicago Math And Science Academ
Some College (No Degree) - Business Administration And Management
Oakton Community College