Joseph Sanfilippo

• Menu Presentation: Explain the brewery’s offerings, including beer styles and any special brews.
• Order Taking: Accurately take food and drink orders, offering recommendations based on the brewery's products.
• Service: Deliver food and drinks promptly and check back to ensure satisfaction.
• Product Expertise: Be knowledgeable about the brewery's beers, including the brewing process, ingredients, and flavor profiles.
• Pairing Recommendations: Suggest food pairings with specific beers to enhance the guest experience.
• Tasting Guidance: Offer and explain flight tastings if available, helping customers sample different brews.
• Bill Processing: Accurately process payments and handle transactions.
• Check Handling: Address any discrepancies with the bill and provide correct change or receipts.
• Table Maintenance: Clear and reset tables efficiently, and maintain a clean and inviting dining area.
• Brewery Environment: Ensure that the area remains tidy and organized, including both the front-of-house and any customer-accessible areas of the brewery.
• Team Coordination: Work closely with kitchen staff, brewers, and other servers to ensure smooth operations.
• Feedback Relay: Communicate customer feedback to management and staff to improve service and product offerings.
• ID Checking: Verify the age of customers to comply with legal drinking age requirements.
• Health and Safety: Follow all health and safety guidelines to ensure a safe environment for both customers and staff.
• Alcohol Service: Monitor alcohol consumption and manage intoxicated guests appropriately.
• Event Promotion: Inform guests about upcoming brewery events, specials, or new releases.
• Merchandise Sales: Promote and sell brewery merchandise, if available.
• Conflict Resolution: Handle any customer complaints or issues professionally and seek resolution promptly.
• Adaptability: Address unexpected situations or changes in service needs with flexibility and efficiency.

This role requires a mix of sales skills, health knowledge, and customer service, with a focus on helping customers achieve their wellness goals.

• Customer Assistance: Greet customers, assess their needs, and recommend vitamins, supplements, or juice bar options based on their health goals or concerns.
• Product Knowledge: Stay informed about the various vitamins, supplements, and their benefits. Be able to answer questions about ingredients, dosage, and potential side effects.
• Sales: Promote and sell products effectively, including upselling or suggesting complementary items to enhance the customer’s health regimen.
• Juice Preparation: If involved in the juice bar, prepare juices and smoothies according to recipes, ensuring consistency and quality.
• Health Advice: Provide general advice on healthy living, diet, and lifestyle, within the scope of your training and store policies.
• Customer Education: Offer information and educational materials about the benefits of different supplements and the importance of a balanced diet.
• Cash Handling: Operate the cash register, handle transactions, and manage financial records accurately.
• Store Maintenance: Ensure the store and juice bar area are clean, organized, and presentable.
• Compliance: Adhere to health and safety regulations, including handling and storage of supplements and food products.