Joseph Santen
Winston-Salem,North Carolina
Summary
Experienced Delivery Expert known for excellent customer service. Consistently meets on-time metrics with courtesy and professionalism. Accurately and efficiently handles multiple orders per run.
Overview
7
7
years of professional experience
Work History
Delivery Expert
Tar Tiger Pizza, LLC
Winston-Salem, NC
11.2021 - Current
- Delivered pizza to customers in a timely manner while adhering to traffic laws.
- Maintained cleanliness of restaurant dining area, kitchen, and delivery vehicle.
- Performed daily vehicle inspections prior to leaving for deliveries.
- Provided courteous customer service by addressing customer concerns promptly and professionally.
- Verified accuracy of orders prior to leaving for deliveries utilizing checklist procedure.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
Front Desk Supervisor
Granlibakken Tahoe
Tahoe City, CA
02.2017 - 09.2020
- Monitored the front desk staff to ensure proper customer service was provided.
- Provided support to guests with check-in and check-out procedures.
- Assisted guests with inquiries and requests.
- Resolved customer complaints promptly and efficiently.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
Airport Shuttle Driver
Granlibakken Tahoe
Tahoe City, CA
06.2018 - 03.2020
- Tracked incoming flights for prompt pick up times at airports.
- Inspected vehicles before trips to ensure they are properly equipped with necessary supplies such as first aid kits, fire extinguishers.
- Greeted passengers upon arrival and ensured a positive customer experience.
- Assisted passengers with luggage loading and unloading from vehicles.
- Adhered to established safety protocols while driving, including obeying all traffic laws and regulations.
- Monitored road conditions and adjusted routes accordingly for safe travel.
- Informed customers of local attractions, restaurants, hotels. during trip.
Education
High School Diploma -
Army And Navy Academy
Carlsbad, CA05-1990
Some College (No Degree) - Hotel Management
University of Nevada - Las Vegas
Las Vegas, NVSkills
- Customer interaction
- Vehicle Inspection
- Professional Appearance
- Deadline Adherence
- Order Verification
- Customer rapport
- Clean Driving Record
- Route Planning
- GPS Navigation
- Route Optimization
Affiliations
- Hiking
- Mountain Biking
- Kayaking
- Gardening
References
References available upon request.
Timeline
Delivery Expert
Tar Tiger Pizza, LLC
11.2021 - Current
Airport Shuttle Driver
Granlibakken Tahoe
06.2018 - 03.2020
Front Desk Supervisor
Granlibakken Tahoe
02.2017 - 09.2020
High School Diploma -
Army And Navy Academy
Some College (No Degree) - Hotel Management
University of Nevada - Las Vegas
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