JOSEPH SANTIAGO
New York
Summary
Analytical Shipping Supervisor with 10+ years of experience across all aspects of shipping and receiving. Adept in planning and executing shipping schedules for Luxurious retail businesses. Committed to enforcing safety measures and good employee health practices.
Overview
10
10
years of professional experience
Work History
Inventory Control Specialist
Chanel
06.2022 - Current
- Uphold operational standards and processes to deliver the ultimate Chanel experience to the client
- Process received stock and record into system
- Organize and maintain stock in line with Chanel expectations
- Prepare and ship outbound shipments according to brand standards
- With direction of Inventory Control Supervisor and Ops Lead, execute the stock cycle count program and annual physical inventory
- Build positive team relationships throughout the boutique to inspire trust and teamwork
Shipping Supervisor
Gucci
07.2018 - 06.2022
- Customer Relations
- Adherence to high customer service standards
- Sales proficiency
- Handling high-profile clients/consignments while collaborating with administrators to resolve invoicing and shipping problems
- Ensures timely movement of merchandise as directed by Store Manager while adhering to all procedures and guidelines, including but not limited to transfers, RTV's, and damages
- Overseeing store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Manager
- Maintain clear and accurate operations documents/ procedures for reference purposes
- Assists with physical maintenance of the store, Place orders as needed for all supplies for the office and store.
Assistant Manager
Camper
08.2016 - 07.2018
- Upheld company customer service standards to provide customers with outstanding service and friendly environment
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
- Drive recruitment process and training and developing.
Stock Manager
Stuart Weitzman
02.2014 - 08.2016
- Accountable for making sure each product was checked in on delivery and that damaged products were damaged out immediately
- Responsible for sending merchandise store to store transfer as well as transfers to warehouse, such as return to vendor
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Education
Associate of Arts - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NYSkills
- Customer Relationship Management Software
- Supply Chain Management
- SAP Software Management
Customer Relations
Adherence to high customer service standards
Sales proficiency
Timeline
Inventory Control Specialist
Chanel
06.2022 - Current
Shipping Supervisor
Gucci
07.2018 - 06.2022
Assistant Manager
Camper
08.2016 - 07.2018
Stock Manager
Stuart Weitzman
02.2014 - 08.2016
Associate of Arts - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
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