Joseph Santiago
Tampa,FL
Summary
Motivated and disciplined U.S. Army Soldier with a strong work ethic, adaptability, and commitment to excellence. Trained in military standards of accountability, teamwork, and operational readiness, with proven ability to follow procedures in fast-paced, high-pressure environments. Bilingual in English and Spanish, bringing strong communication skills and cultural awareness. Seeking to leverage military training, reliability, leadership experience, and hands-on operational skills into a civilian role offering growth, responsibility, and long-term development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Private First Class (PFC), Military Police (MOS 31B)
United States Army
01.2024 - Current
- Conduct law enforcement and security operations, including access control, patrols, and enforcement of rules and regulations.
- Respond to incidents, complete detailed reports, and ensure compliance with established procedures.
- Support force protection by monitoring facilities, personnel, and equipment to maintain operational readiness.
- Operate effectively in high-pressure, time-sensitive environments requiring sound judgment and quick decision-making.
- Maintain professional standards, physical readiness, and full compliance with all safety and security regulations.
Branch Manager
Hertz Rental Car
09.2020 - 08.2022
- Promoted to Branch Manager based on strong performance, leadership, and operational results.
- Managed day-to-day branch operations, overseeing a fleet of 100+ vehicles and overall financial performance.
- Led and supervised 10–20 employees, ensuring productivity, safety, and high customer service standards.
- Oversaw scheduling, performance coaching, conflict resolution, and team development in a fast-paced environment.
- Ensured compliance with company policies, loss-prevention measures, and all safety procedures.
Associate Manager Trainee
Hertz Rental Car
03.2019 - 11.2020
- Supported daily branch operations in a high-traffic rental environment, serving 50+ customers per day.
- Assisted with fleet readiness and inventory management for 80–100 vehicles.
- Supported training and onboarding of new employees to maintain operational efficiency.
- Maintained accurate contracts, documentation, and inventory records in accordance with company policies.
Education
High School Diploma -
Colegio Educativo del Caribe
San Juan, Puerto Rico01.2018
Skills
- Teamwork and Collaboration
- Time Management and Reliability
- Attention to Detail
- Physical Endurance and Safety Awareness
- Problem Solving in High-Pressure Environments
- Bilingual Communication (English and Spanish)
- Security Operations and Access Control
- Incident Response and Reporting
Certification
- Active Secret Security Clearance (U.S. Army)
- CPR (Cardiopulmonary Resuscitation) – Certified
- First Aid – Certified
- Commercial Diver License – State of Florida
Languages
Spanish, Fluent – Native
Military Experience
United States Army, 01/01/24, Present, Private First Class (PFC), Military Police (MOS 31B), Conduct law enforcement and security operations, including access control, patrols, and enforcement of rules and regulations., Respond to incidents, complete detailed reports, and ensure compliance with established procedures., Support force protection by monitoring facilities, personnel, and equipment to maintain operational readiness., Operate effectively in high-pressure, time-sensitive environments requiring sound judgment and quick decision-making., Maintain professional standards, physical readiness, and full compliance with all safety and security regulations.
Timeline
Private First Class (PFC), Military Police (MOS 31B)
United States Army
01.2024 - Current
Branch Manager
Hertz Rental Car
09.2020 - 08.2022
Associate Manager Trainee
Hertz Rental Car
03.2019 - 11.2020
High School Diploma -
Colegio Educativo del Caribe