JOSEPH M. SANTOMERO
Newtown Square,PA
Summary
Frontline, motivated, and results-driven Project Leader with over (13) years experience specializing in managing both large enterprise programs and individual projects in fast-paced aggressive environments. Articulate communicator able to elicit optimal performance from a diverse array of professionals, as well as report proficiently up to executive leadership. Consistently provides strong leadership, organization, and communication skills that aid in developing strong relationships that are instrumental in bringing large scale projects to successful completion.
Overview
23
23
years of professional experience
Work History
Project/Program Manager
Comcast Business, Marketing Data Science
2019.05 - Current
- Successfully managed handoff of Adobe Campaign Classic (ACC) platform to division ownership for Direct Mail (DM) execution, within scope and on schedule. Project included successful ingestion of (18) new data sources and resolution of (15) high priority blocking defects. Project resulted in vendor savings in excess of X for execution of divisional DM.
- Successfully managed the delivery of self-utilization of OTM and contact data to stakeholders within scope and on schedule. Project included the successful ingestion of (9) new data sources and resolution of (7) high priority blocking defects. Project resulted in the significant elimination of HQ team resources being required to execute monthly OTM campaigns, as well substantially higher quality data for utilization in Marketing & Sales tactics.
- Manage (4) large scale cross functional working streams to provide diverse oversight in mission critical areas across CB Marketing operations, including Leads, Segmentation, Direct Mail Optimization, and Marketing Learnings.
- Lead complex projects through the entire project lifecycle (inception, design, development, integration & test, trial, and deployment). Act as a liaison with appropriate personnel and vendors to ensure constant forward progression.
- Completely reengineered and implemented new frontend team intake request process resulting in 100% positive stakeholder feedback, 30% increased productivity, and elimination of all dropped requests
- Oversee digital consultant's $1.2M/year worth of digital marketing and sales support. Serve as primary point of contact for contractor resources that are procured.
- Managed both internal team and contracted resources in full transition from legacy SFTPs server usage to AWS file sharing. Tested and provided stakeholder training on new platform.
- Accountable for (8) applications/tools with interlinked dependencies on CB Marketing CDP activities including Orion (MS Dynamics), Salesforce, Adobe Campaign Classic, Eloqua, Business Insights, and CBMO reporting dashboards.
- Create and track end to end project plans in conjunction with key resources. Ensure milestone dates are met. Monitor risks during various stages of projects and escalate issues to appropriate level of management. Identify and manage critical path and risk areas and create risk response and mitigation plans. Report weekly (or as necessary) on any risks/issues
- Communicate updates on major milestones, escalations, and status to executive management and other primary stakeholders.
- Build program dashboards for maintaining and reporting program statuses on various initiatives that fall under Marketing Data Science umbrella
- Manage and serve as primary subject matter expert in daily program operations for Marketing Data Science Team
- Address and resolve technical, financial, and operational concerns by working with team members and directors.
- Ensure feature, functionality, and performance metrics requirements are defined. Initiate, facilitate, and monitor inter/intra-departmental project progress and performance to ensure quality and on time delivery
- Create and manage contingency plans for projects. Evaluate impact change requests against communicated timelines
- Work with other program/project managers to track and manage inter-project dependencies
- Coordinate, manage, and drive testing activities.
- Escalate issues as required to unblock open issues. Facilitate defect triage, manage defect lists across vendors, and track issue resolution with lead engineers
- Mentor junior level project/program with Comcast Business.
Program Manager/Sr. Project Manager
City of Philadelphia – Innovation & Technology
2010.05 - 2019.05
- Built trusted cross agency relationships internally, as well as external industry leader connections which directly resulted in over (15) large scale multimillion dollar successful projects citywide
- Manage City's online electronic payment portal responsible for collection of over 900 million dollars annually
- Strengthened City’s online electronic payment portal which resulted in 50% growth in both electronic transactions and dollars for five consistent years
- Negotiated free electronic check (eCheck) payments for City which lead to over 33% growth in eCheck payments annually while saving constituents over $65,000 in user transactional fees each year
- Actively engage clients to provide timely IT consultation in areas of emerging technology, agile development, and cloud services
- Provide end-to-end management oversite from RFP development, vendor proposal evaluations and scoring, contracting and negotiations, to project execution and successful completion
- Learned latest trends in Portfolio and Project Management and applied those practices to organizational toolbox
- Provide department wide IT consultation and oversight on future initiatives and programs
- Serve as primary City of Philadelphia SME on all areas within IT and Department of Revenue
- Interviewed clients to understand pain points and challenges, and architected solutions to respond to those needs
- Lead implementation of software and hardware solutions in multiple customer environments
- Assess processes; perform analysis, design and implementation procedures for automation
- Develop project scope, statement of work, payment milestone schedules, project plans, and operational turnover documentation
- Communicate with internal project development teams
- Serve as primary contact with both outside vendors and internal project stakeholders.
Sr. Business Analyst/Solutions Architect
EnfoTech & Consulting
2009.01 - 2010.03
- Manages large scale web project development, minor website enhancement releases and daily incident resolution working in both agile and waterfall style depending on initiative
- Perform system requirement analysis and develop both high level and detailed functional requirement documents and system design documents based on clients' business needs
- Create UML specifications, use case scenarios, and UAT test scripts
- Work with software engineers in both software and database developmental process
- Design screen prototypes and GUI mockups to meet customer specifications
- Support delivery of customer presentations and demos
- Recommended and documented web technology standards and best practices
- Ensures solutions adhere to those standards across agencies and development partners
- Work with software engineers in both software and database developmental process.
Sr. Business Analyst/ Systems Analyst
PFPC Financial Services
2001.03 - 2008.12
- Lead Compliance Unit’s Program responsible for instituting new mutual fund compliance rules, which developed and promoted over (15) new rules annually to Compliance software package
- Starting in chaotic environment, established clear processes and structure which was followed to move forward in organized manner
- Worked both in team setting and independently to assess client needs and direct organizational resources to fill those business needs
- Assess processes; perform analysis, design and implementation procedures for automation
- Create Business Requirement Documents on new project enhancements and current system modifications
- Perform system in-house testing (SIT) on project developments and aid users in external testing (UAT); document and implement test plans
- Created dashboards to use data to prioritize investment measures and progress on new projects
- Reported project health, tracked allocation of resources, and created accountability end-to-end.
Education
Masters - Accounting Information Systems
Widener University
Chester, PA12.2000
Bachelor of Science - Business Administration, Accounting, Management Information Systems (MIS)
Widener University
Chester, PA05.1999
Skills
- Program/Project Management
- Vendor Management
- RFP/RFI/SOW Development
- Contracting & Negotiation
- Problem Solving & Innovation
- Conflict Resolution
- Leadership & Representational Qualities
- Effective Communication
- Risk Management
- Sustainability Analysis
- Business Judgement
- Hands-on Technical Skills
Affiliations
Project Management Professional (PMP)
Project Management Institute (PMI) Member
Certified Scrum Master (CSM)
Ultimate Python Programming Tutorial
Complete SQL Bootcamp 2022
Timeline
Project/Program Manager
Comcast Business, Marketing Data Science
2019.05 - Current
Program Manager/Sr. Project Manager
City of Philadelphia – Innovation & Technology
2010.05 - 2019.05
Sr. Business Analyst/Solutions Architect
EnfoTech & Consulting
2009.01 - 2010.03
Sr. Business Analyst/ Systems Analyst
PFPC Financial Services
2001.03 - 2008.12
Masters - Accounting Information Systems
Widener University
Bachelor of Science - Business Administration, Accounting, Management Information Systems (MIS)
Widener University
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