Joseph Sausa
Bay Shore,NY
Summary
Infrastructure and cloud leader with experience managing enterprise IT environments, driving modernization initiatives, and delivering secure, scalable solutions. Manager, IT Infrastructure at Arbor Realty Trust and Founder of Techtonic Technologies, combining hands on technical expertise with strategic leadership, vendor management, and business alignment.
Overview
10
10
years of professional experience
Work History
Manager, IT Infrastructure
Arbor Realty Trust
Uniondale, United States
03.2023 - Current
- Led planning and delivery of network, server, cloud, and security initiatives, ensuring high availability and scalability.
- Focused on infrastructure strategy and operational ownership while collaborating with cross-functional teams and vendors to deliver secure and resilient technology solutions.
- Oversaw design, implementation, and optimization of enterprise infrastructure supporting critical business operations.
Founder, CEO
Techtonic Technologies
, United States
01.2016 - Current
- As Founder and CEO of Techtonic Technologies, I lead the company's strategic vision and oversee operations to deliver secure, scalable IT infrastructure and managed services.
- Drove project execution, client engagement, and technology strategy across cloud, network, security, Microsoft ecosystems to enhance service delivery.
- Improved operational efficiency and financial performance by modernizing technology environments.
Technical Operations Supervisor - Mobility Services and Partner Programs
Asurion
Deer Park, United States
10.2018 - 03.2023
- Led high-volume mobility service operations across multiple locations, ensuring device diagnostics, repair, and full lifecycle support for Samsung, Google, and Apple to meet customer needs.
- Managed cross-functional teams across technical support, claims processing, and customer experience while ensuring compliance with enterprise performance and quality standards.
- Functioned as the primary operational liaison for OEM partners, managing escalations, collaborating with corporate and manufacturer representatives, and aligning field execution with program objectives.
- Improved training and operational efficiency, enhancing service delivery and increasing customer satisfaction.
Education
Bachelor of Science - Computer Information Technology
St. Joseph's University
Patchogue, NYMinor - Business Administration And Management, General
St. Joseph's University
Patchogue, NYSkills
- Cloud Infrastructure
- Cloud computing
- Network security
- Infrastructure planning
- Project management
- Project scheduling
- Risk management
- Data analysis
- Microsoft 365
- SharePoint
- CRM management
- Policy development
- Cross-functional teamwork
Awards
- Upsilon Pi Epsilon
- MaTECS Program
Timeline
Manager, IT Infrastructure
Arbor Realty Trust
03.2023 - Current
Technical Operations Supervisor - Mobility Services and Partner Programs
Asurion
10.2018 - 03.2023
Founder, CEO
Techtonic Technologies
01.2016 - Current
Bachelor of Science - Computer Information Technology
St. Joseph's University
Minor - Business Administration And Management, General
St. Joseph's University