Joseph Scaglione
Macomb,MI
Summary
Proven server at the Italian American Cultural Society And Banquet Center, adept in managing multiple tables and ensuring top-notch guest engagement. Excelled in utilizing POS systems for efficient order management and trained staff, enhancing team performance. Skilled in cash handling and quality control, consistently elevating dining experiences and fostering customer loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Italian American Cultural Society And Banquet Center
Macomb, MI
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Education
Bachelor Of Architecture - Architecture
Dakota High School
Macomb, MISkills
Strong Work Ethic
Exceptional customer service
Guest Engagement
Cash Handling
Food Running
Quality Control
Order Management
Ordering Procedures
Certification
Microsoft
Timeline
Server
Italian American Cultural Society And Banquet Center
06.2022 - Current
Bachelor Of Architecture - Architecture
Dakota High School