Summary
Overview
Work History
Education
Skills
Software Applications Utilized
Timeline
Generic

Joseph Scarantino

Naples,FL

Summary

Highly motivated and energetic Sales Manager and Computer Technician possessing extensive customer service, technical, and sales expertise across multiple platforms. Utilizing 19 yrs computer, channel sales, training, and technical knowledge attained from Network/Computer, real estate, b to b, insurance and retail industries to quickly identify customer needs, provide accurate solutions, and exceed expectations.

Overview

21
21
years of professional experience

Work History

Furniture Sales Consultant

Eldorado Furniture
10 2021 - Current
  • $740,000 avg yearly sales on crowded and very slow sales floor.
  • 2nd Highest in store, Yearly volume per guest closing percentage for selling protection plans.
  • Multiple positive Google reviews and Internal customer surveys.
  • Researched furniture materials and suggested pieces to clients based on budget and want.
  • Communicated with clients to find and design layout best suited for client needs and location.
  • Followed up with clients after installation and delivery to gauge customer satisfaction.
  • Increased sales revenue by effectively assessing customer needs and recommending appropriate furniture solutions.
  • Built strong client relationships for repeat business through exceptional customer service and follow-up communication.
  • $740,000 avg yearly sales on crowded and very slow sales floor.

Computer/Networking Technician and Consultant

Creative Computer Technical Services
04.2006 - 01.2024
  • Worked solely off of referrals and repeat customers.
  • Custom Built, Repaired, and networked over 800 Pc and Mac Computers.
  • Managed approximately 30 incoming calls, emails, and texts per day from customers
  • Consulted avg of 8 customers per week while also thriving at full time job.
  • Built custom gaming and business computers using hardware components and peripheral devices.
  • Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
  • Strategically implemented new computer projects and hardware installations to improve workflow consulting business employees.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Reduced downtime for machines through proactive identification and resolution of technical issues.

Sales Representative

Rooms To Go
12 2019 - 7 2020
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Cold-called leads and closed large number of new sales over several months.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Earned monthly honors for 40% closing of service plans.

Licensed Insurance Producer

KOVA Insurance Group
07.2017 - 12.2018
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Calculated quotes and educated potential clients on insurance options.
  • Calculated premiums and established payment methods for sales.
  • Met with prospective customers and business owners in their homes, businesses and other settings.
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings.
  • Evaluated leads obtained through direct referrals, lead databases and cold calling.
  • Managed over 40 customer calls per day.

Sales Manager/Sales Associate/Computer Repair Specialist

Hhgregg
04.2016 - 05.2017
  • Supervised 24 sales associates, 6 warehouse staff and 4 customer service reps.
  • Motivated staff to treat customers, each other, and business with respect, kindness, and dignity.
  • Trained incoming sales team members about company philosophy, selling strategies, and advanced sales techniques, leading to 3 new presidents club members.
  • Awarded highest sales volume honors ($40,000) during Bose Audio 2 week nationwide sales contest.
  • Increased store service closing percentage 10%, receiving numerous positive customer service reviews and earning management promotion 2 months after hire.
  • Advised reps, planting seeds throughout their sales presentations improves closing opportunities, leading to Stores profitability rank increasing from 181st to 4th.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Provided expert advice on equipment selection, leading to overall improvement in operational efficiency.

Channel Sales/Software/Hardware Account Executive

Toshiba Business Solutions
03.2015 - 01.2016
  • Earned referral honors utilizing sales force software and advanced prospecting practices leading to 10% increase in quality lead generation.
  • Attentively listened to customers needs and specifications, choosing customized product selections leading to 50% increase of existing customer renewals.
  • Promptly serviced client accounts, educating clients to utilize their existing technology more efficiently receiving 95% customer feedback score.
  • Prospected 3 county sales territories to acquire qualified leads earning closing meetings with key decision makers to negotiate prices and terms of sale.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth
  • Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships
  • Planned and executed channel campaigns with cross-functional teammates.
  • Built close relationships with key channel resellers and managed service providers.

Condo Sales Associate

Central Florida Investments
11.2010 - 12.2015
  • Transitioned to sales associate when pay structure changes caused management position to become less lucrative.
  • Awarded VOA and Owner Referral Team #1 salesman honors 2011.
  • Guided associates providing mentoring, closing advice, and ride along critiques boosting their closing percentages 10%.
  • Updated award winning customer service adding real estate advisory, garnering praise from clientele and comparisons with concierge services.
  • Achieved sales volume over $1,000,000 yearly 2011 to 2014.

Take Over Sales Manager

Central Florida Investments
06.2008 - 11.2010
  • Maintained industry high management closing percentage above 30%.
  • Supported sales teams of 6 to 14 people, writing proposals and closing contracts.
  • Trained and Motivated incoming sales team members improving employee retention significantly.
  • Resolved all customer requests, questions, and concerns promptly.
  • Attended sales training's bringing best leadership practices back to company and utilizing best practices to enhance sales team training.
  • Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion

Condo Sales Associate

Central Florida Investments
09.2003 - 06.2008
  • Achieved million dollar club award writing $1,000,000 dollars sales volume yearly from 2003 - 2007.
  • Awarded 2007 company highest volume per guest ($5,900).
  • Earned 2007 company highest average closing percentage (50%) honors, surpassing 4,000 owner sales reps among 32 properties worldwide.
  • Achieved highest single sale, Westgate Resorts history ($392,500).
  • Provided clients with award winning customer service, enhancing their vacation booking, referral conversion, and real estate utilization.

Education

Bachelor of Arts - Computer Management Information Systems

University of Central Florida
Orlando, FL

Certified CNPR Sales Associate Certification -

National Association of Pharmaceutical Representatives
Online
2019

FL 2-20 General Lines (property Casualty) License - FL 2-20 General Lines (property Casualty) License

Pearson
Online
10.2017

Fl Real Estate Sales License - FL Real Estate Sales License

Climer Real Estate School
Orlando, FL
04.2004

Associate of Arts - Business

Valencia College
Orlando, FL
2002

Skills

  • Certified National Pharmaceutical Representative
  • FL Real Estate License
  • FL 2/20 Insurance License
  • Social media and networking
  • Team building/Training expertise
  • B to B sales
  • Team Player
  • Communication Skills
  • Real estate/Retail management
  • Computer/network design and troubleshoot
  • Top rated sales performance
  • Client development
  • Channel Optimization
  • Channel Sales Campaigns

Software Applications Utilized

  • SalesForce CRM
  • Cisco Network Configuration Pro
  • Cisco Find IT Manager
  • Microsoft Windows all Versions
  • Apple IOS all Versions
  • Linux
  • Elevate Sky Cloud Solutions
  • ABBYY Vantage Intelligent Document Processing Platform
  • DocuWare Document Management and Workflow Automation Software

Timeline

Licensed Insurance Producer

KOVA Insurance Group
07.2017 - 12.2018

Sales Manager/Sales Associate/Computer Repair Specialist

Hhgregg
04.2016 - 05.2017

Channel Sales/Software/Hardware Account Executive

Toshiba Business Solutions
03.2015 - 01.2016

Condo Sales Associate

Central Florida Investments
11.2010 - 12.2015

Take Over Sales Manager

Central Florida Investments
06.2008 - 11.2010

Computer/Networking Technician and Consultant

Creative Computer Technical Services
04.2006 - 01.2024

Condo Sales Associate

Central Florida Investments
09.2003 - 06.2008

Furniture Sales Consultant

Eldorado Furniture
10 2021 - Current

Sales Representative

Rooms To Go
12 2019 - 7 2020

Bachelor of Arts - Computer Management Information Systems

University of Central Florida

Certified CNPR Sales Associate Certification -

National Association of Pharmaceutical Representatives

FL 2-20 General Lines (property Casualty) License - FL 2-20 General Lines (property Casualty) License

Pearson

Fl Real Estate Sales License - FL Real Estate Sales License

Climer Real Estate School

Associate of Arts - Business

Valencia College

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Joseph Scarantino