Joseph Schuh
Chelsea
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.
Overview
7
7
years of professional experience
Work History
Shift Manager
McDonald's
Chelsea
07.2024 - Current
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Provided coaching and guidance to team members when necessary to improve performance.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Resolved conflicts between employees or customers in a professional manner.
- Inspected work areas regularly for cleanliness and organization standards.
Porter
Suburban Chevrolet Cadillac
Ann Arbor
09.2024 - 01.2025
- Assisted in setting up displays for special events or promotions.
- Maintained a safe work environment by adhering to all safety protocols.
- Organized storage areas to maximize efficiency and promote a neat appearance.
- Provided excellent customer service by responding promptly to inquiries or complaints.
- Ensured that all areas were kept clean and tidy at all times.
- Prepared outgoing shipments by packing items according to company guidelines.
- Cleaned and maintained the store, including dusting, mopping, sweeping, vacuuming, and restroom maintenance.
Crew Member
McDonald's
Ann Arbor
06.2018 - 06.2024
- Checked expiration dates on all products before serving them to customers.
- Maintained an organized work area to ensure efficient operations.
- Resolved customer complaints in a professional manner.
- Assisted management team with inventory counts of food products and beverage supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Lead Cashier
Pilot Travel Centers
Dexter
05.2022 - 06.2023
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
- Performed side duties such as cleaning or organizing shelves when time permitted.
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Adhered strictly to security protocols regarding cash handling such as issuing change orders or voids.
- Conducted weekly inventory checks to ensure product availability for customers.
Education
High School Diploma -
Dexter High School
Dexter, MI05-2021
Skills
- Negotiations
- Customer relations
- Cash handling
- Management
Timeline
Porter
Suburban Chevrolet Cadillac
09.2024 - 01.2025
Shift Manager
McDonald's
07.2024 - Current
Lead Cashier
Pilot Travel Centers
05.2022 - 06.2023
Crew Member
McDonald's
06.2018 - 06.2024
High School Diploma -
Dexter High School