Joseph Schultz
28 Liberty Street Westminster Apt 203
Summary
Dynamic retail professional with a proven track record at Home Depot, excelling in customer service and inventory control. Recognized for enhancing store performance through strategic merchandising and effective team leadership. Committed to fostering a positive work culture and driving customer satisfaction, resulting in increased repeat business and loyalty.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Home Depot
Westminster, MD
12.2017 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Floor Supervisor
Harte Hanks
Halethorpe, MD
05.2015 - 12.2017
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
Warehouse Worker
Buckwear
Baltimore, MD
09.2012 - 08.2015
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
High School Diploma - Gender Studies
Lansdowne High School
Halethorpe, MD05.2007
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Stock management
- Team management
Timeline
Assistant Store Manager
Home Depot
12.2017 - Current
Floor Supervisor
Harte Hanks
05.2015 - 12.2017
Warehouse Worker
Buckwear
09.2012 - 08.2015
High School Diploma - Gender Studies
Lansdowne High School