Joseph Schumm
Fort Wayne,IN
Summary
Experienced in the military, I have cultivated resilience and perseverance in the face of challenges. This mindset has been invaluable in my role as a sales associate, where bouncing back and pursuing the next lead is paramount. Committed to excellence, I consistently strive to perform at my best in any given situation. Looking forward to embracing future opportunities with enthusiasm and determination.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HVAC Technician
Fire And Ice Heating And Air
01.2024 - Current
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Schedule new appointments, while also ordering parts for scheduled repairs.
CBRN Specialist
Indiana National Guard
04.2019 - Current
- Maintained detailed records of all CBRN incidents, providing valuable data for future planning and analysis.
- Developed instructional materials and conducted training sessions for non-CBRN personnel on hazard awareness and protection measures.
- Provided expert advice to decision-makers regarding potential risks associated with specific locations or activities involving hazardous materials.
- Established strong relationships with local authorities, facilitating effective coordination during joint exercises or actual events.
- Continually maintain a security clearance.
Sales Associate
Fort Wayne Toyota Kia Scion
04.2023 - 12.2023
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Personal Banker 2
STAR Financial Bank
12.2022 - 04.2023
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Investigated fraudulent transactions on behalf of the customer.
Automotive Service Advisor
Fort Wayne Nissan
08.2022 - 12.2022
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Contacted insurance companies regarding customer concerns.
Sales Associate
Honey Badger Home Improvement
08.2021 - 08.2022
- Handled cash, check and financing transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assisted the Owner in managing the social outreach as well as lead generation.
Education
Associate's - Network management
Indiana Tech
Fort Wayne, IN01.2025
High School Diploma -
Homestead High School
07.2017
Skills
- Customer service
- Service writing
- Information Security
- Debits & credits
- Banking
- Fraud
- Military Experience
- Network Support
- OSHA
- Intelligence Experience
- Diagnostic radiology
- Dealership experience
- Computer skills
- Communication skills
- Sales
- Chemical hazards
- Microsoft Office
- Software Troubleshooting
- Analysis skills
- Financial services
- Computer Science
- Computer Networking
- Nuclear medicine
Certification
- TS/SCI
- Hazardous Waste Operations & Emergency Response Training, 10/01/20, 10/01/25, Trained in handling hazardous materials, as well as treating patients with radiation exposure. Learned how to coordinate with local law enforcement on handling a chemical spill.
Awards
Army Achievement Medal, 10/01/23, Received an award for supporting medics in treating radiation exposed patients. I assisted the commander in creating an SOP for radiation exposure.
Military Service
United States Army, Specialist
Timeline
HVAC Technician
Fire And Ice Heating And Air
01.2024 - Current
Sales Associate
Fort Wayne Toyota Kia Scion
04.2023 - 12.2023
Personal Banker 2
STAR Financial Bank
12.2022 - 04.2023
Automotive Service Advisor
Fort Wayne Nissan
08.2022 - 12.2022
Sales Associate
Honey Badger Home Improvement
08.2021 - 08.2022
CBRN Specialist
Indiana National Guard
04.2019 - Current
High School Diploma -
Homestead High School
- TS/SCI
- Hazardous Waste Operations & Emergency Response Training, 10/01/20, 10/01/25, Trained in handling hazardous materials, as well as treating patients with radiation exposure. Learned how to coordinate with local law enforcement on handling a chemical spill.
Associate's - Network management
Indiana Tech
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