Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Joseph Schupp

Summary

With a proven track record at Towne Park, I excel in leading teams to enhance guest satisfaction and operational efficiency. Skilled in network security monitoring and fostering positive customer interactions, I blend technical acumen with strong leadership and communication abilities. My experience includes streamlining processes, improving security postures, and driving team performance in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Guest Services Captain

Towne Park
01.2020 - Current
  • Greeted guests at front drive and engaged in pleasant conversations while managing check-in process.
  • Enforced policies and procedures to increase efficiency.
  • Monitored staff performance and provided feedback and guidance.
  • Trained new staff members in customer service techniques and valet operations.
  • Developed and maintained positive relationships with guests for satisfaction.

Kitchen Supervisor

Raising Cane's
06.2018 - 08.2020
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.

Customer Service Associate

Randall's Grocery
01.2016 - 06.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.

Education

No Degree -

Austin Community College
Austin, TX

Cybersecurity Professional Certificate Program - Cybersecurity

University of Texas At Austin
Austin, TX
01-2023

High School Diploma -

Lake Travis High School
Lakeway, TX
05-2018

Skills

  • Strong leadership, delegation and supervision with exceptional communication
  • Fluent in SIEMS and can perform network security monitoring Also can conduct forensic investigations to recover and analyze data and prepare technical evidence
  • Knowledge of Kali Linux, Wireshark, Metasploit, Nessus
  • Configure virtual machines and deploy them to the cloud
  • Encrypt and decrypt data using symmetric and asymmetric algorithms
  • Proficient in managing security issues, including identifying, evaluating, and addressing threats across Linux, macOS, and Windows platforms
  • Knowledgeable of Cyber threats, actors and methods, can advise on best practices and risk management strategies
  • Understand and implement Network Theory
  • Use of Pen testing to examine network, system and web vulnerabilities
  • Hands-on experience responding to malware, social engineering, and other common cyber threats by utilizing threat artifacts and IOCs
  • Experienced with corporate security tools, including sandboxes, proxies, DLP, OSINT, and vulnerability management systems

Certification

University of Texas Cybersecurity Certification

Additional Information

For my final at the University of Texas, I created a search browser to block ads on every website. It also allowed me to gain access to all searches and information used on my search engine.

Languages

Russian
Limited Working
Spanish
Limited Working

Timeline

Guest Services Captain

Towne Park
01.2020 - Current

Kitchen Supervisor

Raising Cane's
06.2018 - 08.2020

Customer Service Associate

Randall's Grocery
01.2016 - 06.2018

No Degree -

Austin Community College

Cybersecurity Professional Certificate Program - Cybersecurity

University of Texas At Austin

High School Diploma -

Lake Travis High School
Joseph Schupp