Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Schwab

Martinsville,IN

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Service Technician

Indiana Foundation Service
03.2020 - 08.2023
  • Diagnosed and troubleshot problems, repairing, and restoring home foundations to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Basement/crawlspace waterproofing
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.

Route Sales Representative

Always Baked Fresh, Inc.
12.2017 - 02.2020
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Maintained up-to-date knowledge of products and services to address customer inquiries
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
  • Analyzed sales and customer data to identify buying trends and offer recommendations.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Operated delivery vehicles safely and efficiently.
  • Developed strong customer base through efficient and reliable service.
  • Stocked shelves and loaded orders to prepare deliveries.

Independent Contractor

Peet's Coffee
11.2013 - 11.2017
  • Consulted with customers to assess needs and propose optimal solutions.
  • Employed variety of sales practices to accommodate each customer's individual needs and overcome objections.
  • Orchestrated efficient and performance-oriented daily work plan to maximize time usage and customer connections.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Set and achieved company defined sales goals.
  • Achieved or exceeded company-defined sales quotas.
  • Recorded accurate and efficient records in customer database.

Education

High School Diploma -

Martinsville High School
Martinsville, Indiana
06.2002

Skills

  • Equipment Troubleshooting
  • Quality Assurance
  • Customer Service
  • Work With Minimal Supervision
  • Heavy Lifting
  • Troubleshooting Ability
  • Installation and Repair
  • Equipment Inspection
  • Problem and Issue Resolution
  • Flexible and Adaptable
  • Troubleshooting Skills
  • Punctual and Reliable
  • Valid Driver's License
  • Professional and Courteous
  • Attention to Detail

Timeline

Service Technician

Indiana Foundation Service
03.2020 - 08.2023

Route Sales Representative

Always Baked Fresh, Inc.
12.2017 - 02.2020

Independent Contractor

Peet's Coffee
11.2013 - 11.2017

High School Diploma -

Martinsville High School

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Joseph Schwab