Joseph Scott
Columbus,OH
Summary
Highly motivated [Job Title] with [Number] years of experience in client services and related positions. Offering exceptional communication and coordination skills. Proven proficiency in event planning, budget preparation and staff development.
Overview
9
9
years of professional experience
Work History
Director of Catering
Embassy Suites Columbus Airport
04.2023 - Current
- Increased event bookings by developing and implementing creative marketing strategies for catering services.
- Enhanced client satisfaction with personalized event planning and exceptional attention to detail.
- Collaborated with chefs and culinary teams to design customized menus, ensuring a memorable dining experience for clients'' guests at each event.
- Conducted post-event evaluations with clients to gather feedback on services provided, identifying areas for improvement or potential upselling opportunities.
- Cultivated a positive work environment that fostered employee engagement and teamwork in delivering exceptional service to clients.
- Discussed client's event needs to develop recommendations for room options and possible menus.
- Responded to initial inquiries, coordinating facility tours and food sampling.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Worked with chefs to plan menus according to client needs and budgets.
- Handled payment collection and payroll of [Number] employees.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Coordinated with catering staff to deliver food services for special events and functions.
Banquet Events Manager
Embassy Suites Columbus Airport
03.2015 - Current
- Enhanced client satisfaction by efficiently coordinating and executing banquet events.
- Streamlined event planning processes for improved efficiency and reduced costs.
- Managed event logistics, ensuring timely delivery of services and seamless execution.
- Collaborated with sales team to secure new clients and increase revenue.
- Trained and supervised banquet staff, fostering a professional work environment.
- Increased repeat business by maintaining strong relationships with satisfied clients.
- Conducted post-event evaluations, analyzing feedback for continuous improvement efforts.
- Coordinated cross-functional teams, collaborating on successful event execution from start to finish.
- Maximized customer satisfaction by quickly addressing concerns or special requests during events.
- Established consistent communication channels between staff members for better efficiency in operations.
- Organized large-scale events such as weddings, corporate functions, fundraisers, and conferences.
- Optimized venue setup procedures leading to efficient room turnover times between events.
- Contributed to increased client referrals through exceptional customer service practices.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Directed and managed banquet functions for [Number]-person event.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Liaised with catering department about event changes and implemented requested adjustments.
- Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
High School Diploma -
Burgard
Buffalo, NY06.1989
Skills
- Menu Development
- Food Safety Compliance
- Staff Training
- Cross-functional Collaboration
- Contract Negotiation
- Attention to Detail
- Multitasking
- Organizational Skills
- Inventory Control
- Customer Service
- Problem Solving
- Event Coordination
- Client Relationship Management
- Budget Management
- Time Management
- Event Planning Proficiency
- Strategic Planning
- Menu Supervision
- Money Handling
- Employee Supervision
- Anticipating Problems
- Delegating Assignments and Tasks
- Calm and Pleasant Demeanor
- Work Planning and Prioritization
- Sales and Marketing
- Liquor Law Compliance
- Critical Thinking
- Catering Services
Timeline
Director of Catering
Embassy Suites Columbus Airport
04.2023 - Current
Banquet Events Manager
Embassy Suites Columbus Airport
03.2015 - Current
High School Diploma -
Burgard
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