Joseph Scott Chatelain
Quincy
Summary
Hands-on service and operations professional with experience troubleshooting equipment, supporting customers, and keeping day-to-day operations running smoothly. Strong mechanical aptitude with practical experience repairing electronics and resolving technical issues. Known for staying organized, learning quickly, and communicating clearly with customers and coworkers.
Overview
7
7
years of professional experience
Work History
General Manager
Gilstrap Organization
07.2024 - Current
- Managed daily operations and handled customer issues that required quick problem solving.
- Identified and resolved workflow or equipment-related problems.
- Oversaw financial accuracy, recordkeeping, and inventory.
- Trained employees on updated processes and tools.
- Ensured consistent operations across multiple locations.
- Directed daily operations to optimize efficiency and achieve organizational goals.
- Implemented strategic initiatives that enhanced team performance and productivity.
General Manager
Gilstrap Organization
08.2022 - 07.2024
- Managed daily operations and handled customer issues that required quick problem solving.
- Identified and resolved workflow or equipment-related problems.
- Oversaw financial accuracy, recordkeeping, and inventory.
- Trained employees on updated processes and tools.
- Ensured consistent operations across multiple locations.
Assistant Manager
Gilstrap Organization
01.2021 - 01.2022
- Helped with daily troubleshooting and service quality.
- Handled cash control, reporting, and compliance.
- Assisted with training and supporting new team members.
Shift Manager
Gilstrap Organization
01.2020 - 01.2021
- Supervised shift operations and supported customers as issues came up.
- Performed basic equipment checks to ensure everything was working properly.
- Made sure safety and service standards were followed.
Crew Member
Gilstrap Organization
01.2019 - 01.2020
- Provided customer service and supported team operations.
- Promoted quickly because of reliability and strong work habits.
Education
High School Diploma -
Knox County R-1
Edina, MO05-2019
Skills
- Electromechanical Troubleshooting
- Basic Electronics Knowledge
- Security System Support (alarms, video, physical devices)
- Equipment Repair & Diagnostics
- Preventative Maintenance
- Customer Service
- Time Management
- Inventory & Asset Tracking
- Problem Solving
- Team Leadership & Training
- Clear Written & Verbal Communication
Additional Qualifications
- Hobby electronics repair, including iPad screen replacement, Android phone screen repair, and Xbox 360 disc drive repair.
- Careful and organized with disassembly and reassembly of electronics.
- Strong mechanical aptitude and troubleshooting ability.
- Clean driving record.
- Able to handle multiple tasks independently and stay organized.
Availability & Work Conditions
- Comfortable with lifting, standing, walking, and working with tools.
- Familiar with moderate-noise environments.
- Able to perform onsite and field-based troubleshooting.
Timeline
General Manager
Gilstrap Organization
07.2024 - Current
General Manager
Gilstrap Organization
08.2022 - 07.2024
Assistant Manager
Gilstrap Organization
01.2021 - 01.2022
Shift Manager
Gilstrap Organization
01.2020 - 01.2021
Crew Member
Gilstrap Organization
01.2019 - 01.2020
High School Diploma -
Knox County R-1