Seeking long term employment within a reliable company utilizing my skills, abilities, and experiences to create opportunities and success for the company and myself.
Overview
19
19
years of professional experience
Work History
Delivery Specialist
Rent-2-own
05.2020 - Current
Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
Collaborated with team members to coordinate deliveries, resulting in seamless handoffs between drivers.
Improved delivery efficiency by optimizing routes and utilizing GPS tracking systems.
Documented all delivery transactions accurately, contributing to efficient inventory management practices.
Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather, and other factors.
Ensured the safety of delivered items by properly securing and handling packages during transport.
Maintained excellent driving record by adhering to traffic rules and regulations, contributing to overall company reputation.
Followed company policies and procedures during shift.
Safely loaded items into delivery vehicle to minimize damage while in transit.
Maintained clean and orderly appearance while on shift.
LOCATE TECHNICIAN
UTILITY RESOURCE GROUP
08.2016 - 11.2019
Locate underground utilities per records and make notes on doing so. Primarily we protect life and property.
Enhanced utility accuracy by conducting underground utility locating tasks.
Improved safety measures for excavation projects by consistently marking and mapping the locations of underground utilities.
Streamlined workflow efficiency by prioritizing daily workload, ensuring timely completion of a high volume of locate requests.
Supported emergency response efforts by being available on-call to locate utilities quickly and accurately during urgent situations.
Customer Service Representative
Checksmart
08.2008 - 09.2016
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Driver
Creno’s Pizza
07.2007 - 12.2007
Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Achieved safe driving records by consistently following traffic rules and regulations.
Delivered goods and products to customer on time and in excellent condition.
Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Demonstrated strong knowledge of geography and local roads for optimal route selection.
Coordinated efficient routes to avoid delays and optimize schedules.
Loader
Dollar General Warehouse
11.2006 - 07.2007
Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
Lifted and slid packages weighing up to 75 pounds on conveyor belts to transport items.
Followed all safety and security protocols to minimize risk of injury.
Education
ASSOCIATES IN APPLIED BUSINESS - Accounting, Business Administration
MUSKINGUM AREA TECHNICAL COLLEGE
05.1997
CERTIFICATE IN BANKING AND FINANCE - undefined
MUSKINGUM PERRY CAREER CENTER
06.1994
GENERA DIPLOMA - undefined
ZANESVILLE HIGH SCHOOL
06.1994
Skills
Strong organizational skills
Self-motivation and discipline
Professionalism and punctuality
Patience and tolerance
City and non-city driving
Safety protocols and procedures
Delivery schedules
Load securing proficiency
Documentation accuracy
Effective communication
Route planning expertise
Timeline
Delivery Specialist
Rent-2-own
05.2020 - Current
LOCATE TECHNICIAN
UTILITY RESOURCE GROUP
08.2016 - 11.2019
Customer Service Representative
Checksmart
08.2008 - 09.2016
Driver
Creno’s Pizza
07.2007 - 12.2007
Loader
Dollar General Warehouse
11.2006 - 07.2007
CERTIFICATE IN BANKING AND FINANCE - undefined
MUSKINGUM PERRY CAREER CENTER
GENERA DIPLOMA - undefined
ZANESVILLE HIGH SCHOOL
ASSOCIATES IN APPLIED BUSINESS - Accounting, Business Administration