Joseph Semaan
Greensboro,North Carolina
Summary
At Central Carolina Air Conditioning, I honed my troubleshooting and customer service skills, quickly diagnosing and resolving technical issues, significantly enhancing customer satisfaction. My ability to train peers and implement safety protocols showcases my attention to detail and teamwork capabilities, driving operational excellence and efficiency improvements. My skills not only enhance my work ethic and ensure job completion but also facilitate the development of strong, lasting relationships with my customers. This has led to numerous customers specifically requesting my services for their ongoing maintenance needs. Customer satisfaction is of the greatest importance to my job, a fact that is reflected in my five-star customer reviews.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technician
Central Carolina Air Conditioning
09.2017 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis of malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and previously learned knowledge.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Tested systems, noting issues and completing preventive maintenance.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
Education
No Degree - Heating And Air Conditioning
Ashworth College
Norcross, GA06.2017
Skills
- Attention to Detail
- Customer Service
- Works Well with Other Employees
- Training of Fellow Employees
- Troubleshooting
- Maintenance and repairs
- Customer interaction
- OSHA Compliance
- Relationship Building
Certification
- Duct System Optimization Specialist, National Comfort Institution - 2019-Present
- Thermodynamics R-22, Central Carolina - 2021-Present
Timeline
Technician
Central Carolina Air Conditioning
09.2017 - Current
No Degree - Heating And Air Conditioning
Ashworth College
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