JOSEPH SERRANO
Laredo,TX
Summary
- Experienced professional with proven skills in receiving, moving and stocking merchandise. Excel in managing warehouse operations, including inventory control, logistics coordination, and team leadership. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Strengths lie in problem-solving abilities, solid communication skills, and adaptability to fast-paced environments.
Overview
10
10
years of professional experience
Work History
Warehouse Lead
Mission INC, Laredo
Laredo , TX
07.2022 - Current
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
- Completed daily document logs to track shipments and inventory.
- Utilized computer programs such as Microsoft Office Suite to generate reports on a weekly basis.
- Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
- Conducted performance reviews for assigned personnel according to established guidelines.
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
- Worked closely with purchasing department to ensure timely delivery of goods from vendors.
- Created reports detailing shipment information such as quantity received or shipped out, product availability.
- Supervised a team of 10 warehouse associates, providing guidance and support to ensure efficient workflow.
- Cooperated with other departments throughout organization when needed in order to achieve desired results.
- Facilitated communication between managers and staff regarding operational procedures and policies.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Used computer and company software to enter shipment and inventory records.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
DME Technician/Driver
VIX MEDICAL EQUIPMENT
LAREDO , TX
08.2021 - 04.2022
- Trained patients on how to properly operate medical equipment.
- Demonstrated correct operation and preventive maintenance of medical equipment to personnel.
- Reported data for maintenance, installations and inventory assessments.
- Inspected malfunctioning medical equipment with test and analysis instruments.
- Conducted comparative equipment evaluations and recommended enhancements or new equipment.
- Wrote and executed test procedures and documented results.
- Repaired medical equipment, replacing or correcting broken parts, shorts, voltage, clearances and tolerances.
- Classified excess and in-use medical equipment condition to determine serviceability.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Operated standard warehouse equipment to assist with loading and unloading of deliveries.
- Processed daily inventory receipts and quantities of supplies.
- Secured merchandise, avoiding damage during transportation.
- Delivered customer orders and collected payments to keep accounts current.
- Inspected equipment throughout shift, performed minor maintenance tasks and notified maintenance of tools requiring repair.
- Delivered goods and services to customers on time and in excellent condition.
Welding Technician
Concretos del Atlantico
Carolina, Puerto Rico
01.2020 - 11.2020
- Supported projects with accurate manual and machine-assisted welds.
- Completed accurate measurements and cuts in raw materials used to fabricate new parts.
- Prevented errors through proactive diagnostics and correction of mechanical issues with welding equipment.
- Handled preventive maintenance and basic repairs on team welding equipment and tools.
- Documented labor hours, materials used and maintenance required in daily logs.
- Followed OSHA, company and industry standards for optimal safety.
- Used power tools to remove imperfections in metals before welding and after joining.
- Assembled and aligned workpieces into holding fixtures to bond and heat-treat fabricated metal components.
- Inspected finished and in-process products to verify quality, assign grades and remove defective products.
- Operated and maintained welding, soldering and brazing equipment to minimize downtime by optimizing equipment performance.
- Reviewed blueprints and diagrams to determine job specifications, plan production activities and organize proper supplies.
- Completed production reports and work orders and submitted to management for review to maintain open and transparent operations.
- Marked weld points and positions of components on workpieces with rulers, squares and templates.
- Reported non-conforming materials to management and worked with supervisors to correct production issues.
- Cleaned, lubricated and adjusted equipment to maintain efficient operations using air hoses and cleaning fluids.
- Adhered to inventory management practices and documented transfers when retrieving components and materials for each task.
- Worked with aluminum, steel and other metals to built parts for production needs.
- Coordinated safe, accurate setup of mechanized welding systems on-site and at customer locations.
Dispatcher
Rich Logistics
LAREDO , TX
09.2017 - 08.2019
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Tracked changes in computer system to keep records current and accurate.
- Kept detailed and updated records of calls in physical and electronic databases.
- Managed daily delivery and work schedules to maximize coverage.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Supervised driver dispatching, route planning and vehicle tracking for over 100 drivers.
- Monitored changes in delivery schedule and communicated changes to customers.
- Scheduled loads according to priority and available equipment.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Investigated and resolved customer and vendor issues to retain business.
- Reported delays, accidents or other traffic and transportation situations.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
Sales Associate
Sames Motor Company
LAREDO , TX
05.2016 - 05.2017
- Created successful strategies to develop and expand customer sales.
- Developed key customer relationships to increase sales.
- Used CRM database to track referral and appointment data.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Presented products and services to prospective and existing customers to meet client needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Improved overall customer purchasing experiences to promote steady revenue.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Monitored customer order process and addressed customer issues.
- Contacted new and existing customers to outline benefits of products.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Negotiated prices and set up contracts to finalize sales agreements.
- Educated customers on product features and technical details to highlight benefits.
- Obtained signatures for financial documents and internal and external invoices.
- Used technology resources to assist customers in locating and selecting items.
- Adhered to company initiatives and achieved established goals.
Inspector
Swift Transportation
LAREDO , TX
11.2015 - 05.2017
- Retained strong knowledge and education of building codes and regulations, enabling issues to be immediately identified when on job site.
- Worked with potential buyers and real estate agents to discover repairs and suggested proper solutions for repairs.
- Performed visual and NDT inspections using established tools to identify defects.
- Taught production team about quality control concerns to improve product excellence.
- Approved incoming materials by confirming specifications and conducting measurement tests.
- Maintained measurement equipment by following operating instructions and calibration requirements.
- Utilized precision tooling for verification of compliance per technical drawings.
- Operated automated systems to perform complex testing procedures.
- Adjusted and monitored production processes or equipment for quality and productivity.
- Investigated and recommended new tooling and equipment for more efficient and safer production.
- Reported and tracked deviations from quality standards and recommended corrective action to appropriate personnel.
- Filled out and submitted logs and paperwork on-time.
- Identified acceptable components and rejected defective products.
- Generated detailed reports outlining inspection and testing results.
- Participated in training to strengthen and develop inspector competencies.
Porter and Car Detailer
Chevrolet Motors
LAREDO , TX
10.2014 - 11.2015
- Checked vehicles prior to service and immediately afterward to identify damages.
- Cultivated base of consistent high-end clientele due to exemplary service and competitive pricing.
- Eliminated preventable hazardous conditions to decrease possibility of injury.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Improved processes and procedures to increase efficiency and eliminate waste.
- Performed inspections, maintaining complete and accurate records of vehicle condition.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
- Applied wax to auto body and wiped and buffed surfaces to prevent oxidation.
- Washed wide range of vehicles each day.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Served clients with on-site detailing services at businesses and homes.
- Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
- Inspected vehicles thoroughly to recommend changing of auto parts, painting and other necessary services.
- Recommended, selected and helped locate out-of-stock merchandise based on customer requests.
Education
High School Diploma -
Juan Ponce De Leon
PUERTO RICO Skills
- Braze Operation and Maintenance
- Equipment Operation
- Blueprint Review
- Product Specification Understanding
- Production Scheduling
- Flexible Schedule
- Fluent in Spanish
- Critical Thinking
- Computer Skills
- Problem Resolution
- Planning & Organizing
- Active Listening
- Data Management
- Good Work Ethic
- Maintenance & Repair
- Relationship Building
- Customer Service
- Safety Regulation Compliance
- Equipment Troubleshooting
- Installing and Repairing Equipment
- Inventory Control Procedures
- Order Processing
- Policy and Procedure Adherence
- Supervisory Experience
Timeline
Warehouse Lead
Mission INC, Laredo
07.2022 - Current
DME Technician/Driver
VIX MEDICAL EQUIPMENT
08.2021 - 04.2022
Welding Technician
Concretos del Atlantico
01.2020 - 11.2020
Dispatcher
Rich Logistics
09.2017 - 08.2019
Sales Associate
Sames Motor Company
05.2016 - 05.2017
Inspector
Swift Transportation
11.2015 - 05.2017
Porter and Car Detailer
Chevrolet Motors
10.2014 - 11.2015
High School Diploma -
Juan Ponce De Leon