Supervisor of Operations
Ocean breeze, golf course
Boca, Raton, FL
10.2014 - 01.2020
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Developed and implemented policies and procedures for efficient workflow.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Maintained accurate records for tracking progress and performance of team members.