Joseph SHADE
Hudson
Summary
Results-oriented Business Development and Sales Professional with over 10 years of experience in client acquisition, strategic relationship development, and revenue growth. Proven success driving business growth through prospecting, consultative selling, account management, and outbound business development. Recognized for consistently exceeding sales goals, including generating more than $5.8 million in deposits, producing $3.2 million in HELOC sales, and driving revenue through lending, merchant services, and business banking solutions. Skilled at identifying opportunities, developing sales pipelines, expanding existing relationships, and collaborating with cross-functional teams to deliver tailored solutions that support client success and organizational growth.
Overview
11
11
years of professional experience
Work History
Small Business Connect Relationship Banker (SBCRB)
U.S. Bank
St. Paul
07.2025 - Current
- Manage and grow relationships with small business clients by identifying operational, lending, treasury management, payment processing, and cash management opportunities.
- Consistently achieve sales and referral goals across business checking, savings, lending, credit card, merchant services, and treasury management solutions.
- Achieved sales and referral goals for business checking, savings, lending, credit card, merchant services, and treasury management solutions, enhancing client engagement and satisfaction.
- Built and maintained a robust sales pipeline through strategic prospecting, follow-up, and relationship management, leveraging digital sales and CRM tools to drive client connections.
- Build and maintain a robust sales pipeline through strategic prospecting, follow-up activities, and relationship management utilizing digital sales and CRM tools.
- Supported a nationwide small business client portfolio before transitioning to a Midwest-focused territory, providing consultative sales support and account management.
- Earned recognition from clients for exceptional service and responsiveness, reflected in numerous positive customer reviews and feedback.
- Deliver consultative financial solutions designed to improve business efficiency, support growth objectives, and strengthen long-term customer relationships.
Business Service Representative (BSR)
First Citizens Bank
Chandler
11.2022 - 07.2025
- Developed new business relationships through networking, outbound prospecting, and referral generation, enhancing branch growth and achieving revenue objectives.
- Conducted consultative relationship reviews to identify and leverage opportunities for deposit growth, treasury management services, merchant services, and lending solutions.
- Recommended customized financial solutions that improved client cash flow, operational efficiency, and overall banking experience.
- Partnered with commercial lenders, treasury specialists, and internal business partners to deliver tailored comprehensive solutions that met client objectives.
- Implemented structured onboarding and follow-up strategies to strengthen client engagement, increase product adoption, and improve long-term retention.
- Utilized client analytics, financial reviews, and market insights to uncover new opportunities and expand existing business relationships.
- Consistently exceeded performance goals, generating $3.31 million in deposits (405% of goal) in 2023 and $2.55 million in deposits (205% of goal) in 2024.
Personal Banker
CIT Bank (Acquired by First Citizens Bank)
Scottsdale
05.2021 - 11.2022
- Partnered with consumers and business owners to identify needs and deliver customized financial solutions, including lending, deposit, merchant services, and business banking products.
- Executed high-volume outbound outreach, averaging 50 - 75 customer interactions daily, fostering strong client satisfaction.
- Consistently exceeded referral and production goals across mortgage, merchant services, and business banking channels.
- Produced more than $3.2 million in HELOC sales, contributing significantly to branch revenue growth.
- Generated new business opportunities through proactive prospecting, relationship building, networking, and referral development.
- Identified and pursued opportunities to deepen client relationships through consultative sales conversations and tailored product recommendations.
- Collaborated with internal business partners to deliver comprehensive financial solutions, enhancing customer outcomes.
- Received annual recognition and multiple quarterly awards for sales performance and client service excellence.
Personal Banker 1 & Business Advocate
Wells Fargo
Stillwater
10.2018 - 04.2021
- Grew consumer and small business relationships through consultative selling, networking, referrals, and proactive identification of customer needs, enhancing client satisfaction and loyalty.
- Developed new business opportunities and expanded existing relationships by delivering customized banking, lending, and cash management solutions, resulting in increased client retention.
- Managed business banking relationships for companies with up to $2.5 million in annual revenue, assisting business owners with deposit, credit, and lending needs to support their financial growth.
- Partnered with mortgage, investment, and business banking specialists to deliver comprehensive solutions and increase referral generation.
- Served as Acting Branch Manager, supporting daily operations, resolving customer concerns, and providing leadership when branch management was unavailable.
- Earned multiple Quarterly Recognition Awards, Star Team Member Awards, and On the Watch Awards for sales performance, leadership, customer service, and risk management.
Teller
Wells Fargo
Stillwater
01.2016 - 01.2018
- Provided exceptional customer service by efficiently processing deposits, payments, and daily account transactions to enhance customer satisfaction.
- Exceeded referral goals by identifying customer needs and connecting clients with specialized banking partners, driving engagement and service utilization.
- Ensured accuracy in cash handling and transaction processing while balancing daily cash drawers to uphold financial integrity.
- Promoted to Personal Banker within just over one year based on sales performance, customer service excellence, and work ethic.
Education
Certificate - Cybersecurity Boot Camp
Arizona State University
Tempe, AZ09-2022
High School Diploma -
Stillwater Area High School
Stillwater06-2013
Skills
- Business Development
- Account Management
- Territory Management
- Consultative Sales
- Solution Selling
- Prospecting & Lead Generation
- Client Acquisition
- Pipeline Management
- Revenue Generation
- Strategic Account Growth
- Client Relationship Management (CRM)
- Client Retention
- Cross-Selling & Upselling
- Negotiation & Influencing
- Referral & Network Development
- Presentation & Communication Skills
- New Client Onboarding
Timeline
Small Business Connect Relationship Banker (SBCRB)
U.S. Bank
07.2025 - Current
Business Service Representative (BSR)
First Citizens Bank
11.2022 - 07.2025
Personal Banker
CIT Bank (Acquired by First Citizens Bank)
05.2021 - 11.2022
Personal Banker 1 & Business Advocate
Wells Fargo
10.2018 - 04.2021
Teller
Wells Fargo
01.2016 - 01.2018
Certificate - Cybersecurity Boot Camp
Arizona State University
High School Diploma -
Stillwater Area High School