Joseph Shaffer
Oklahoma City,OK
Summary
Focused delivery driver successful at handling continuous work. Meets tight schedule demands by planning routes well and anticipating potential roadblocks. Flexes easily with changing assignments, customers and weather. Dependable Delivery Man with track record of reliability and driven work ethic. Honest and ethical with superior communication skills to build customer rapport. Efficient and accurate to meet deadlines and exceed customer expectations.
Seasoned installation and repair technician setting up, configuring and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Delivery Associate
aquino logistics
Okc, OK
10.2021 - 09.2023
- Navigated routes with relevant map programs and GPS systems.
- Provided assistance loading, unloading product from truck as needed upon delivery, pickup from customer's location.
- Notified customers of delays to decrease calls to support.
- Assisted with unloading product from truck as needed upon delivery to customer's location.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Walked, rode bicycles or drove vehicles to reach destinations and deliver messages or materials.
- Loaded vehicles, balanced loads, and secured items against loss or damage during transportation.
- Provided friendly customer service when interacting with clients during deliveries.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Scanned inbound and outbound packages to sort for destination.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Communicated with dispatch regarding any changes in route schedule or delivery times due to traffic delays, weather conditions.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Transported and safely delivered items to prevent damage or loss.
- Notified customers prior to arrival of goods or services at their locations.
- Followed all applicable traffic laws and regulations while driving company vehicle.
- Maintained adherence to stringent delivery deadlines.
- Sorted parcels according to delivery route.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
Cox Cable Contrator
Cox Communications
Oklahoma City, OK
06.2010 - 08.2021
- Performed installation and troubleshooting of cable systems including coax, fiber optics, and other types of cabling.
- Assisted customers with technical support for cable connections and TV programming.
- Communicated with customers to access work areas and explain work.
- Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
- Provided technical support to customers regarding their cable services during installations and maintenance visits.
- Ran CAT5e and CAT6 Ethernet cabling between walls or ceilings.
- Installed cabling from transport and wiring closets to customer access outlet.
- Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
- Taught customers basic use of equipment based on service package and answered questions.
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
- Followed safety protocols while working with ladders or climbing poles when installing aerial lines.
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
- Troubleshot and diagnosed systems using speed, ping and related tests.
- Repaired damaged cables caused by weather conditions or improper handling.
- Developed solutions for difficult wiring configurations at customer sites.
- Communicated service installation orders and escalations to improve CRM and QA effectiveness.
- Installed, set up and repaired devices and system components.
- Inspected existing wiring infrastructure to identify any problems or defects in the system.
- Installed outlets, drops, converters, modems, and digital terminals.
- Configured IP addresses on routers or modems according to customer requirements.
- Resolved issues related to faulty connections or poor signal strength.
- Installed set top boxes, modems, routers, switches, amplifiers, splitters and associated equipment.
- Measured signal strength at utility poles.
- Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.
- Set up modems and other hardware with necessary cables.
- Scanned customers' cable systems electronically to pinpoint potential problems.
- Participated in team meetings to discuss project progress and upcoming tasks.
- Tested newly installed cables using specialized testing devices like tone generators or multimeters.
- Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.
- Selected correct tools or methodologies to perform specific cabling tasks.
- Trained junior technicians on proper installation techniques for various types of cabling.
- Prepared for daily work assignments by requisitioning equipment and supplies from warehouse and stocking vehicle.
- Used tools, equipment and vehicles to avoid injuries and mishaps.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Underwater Welder/Commercial Diver
Global Industries, Inc
Sulphur, LA
05.2005 - 04.2010
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Mc Nary High School
Keizer, OR06-1992
Some College (No Degree) - Underwater Construction
College of Oceaneering And Engineering
Long Beach, CASkills
- Mileage Tracking
- Cargo Handling
- Quality Assurance
- Tractor-Trailer Driving
- GPS Navigation
- DOT Compliance
- Load Balancing
- Heavy Lifting
- Defensive Driver Training
- Trip Planning
- Problem-Solving
- Clean MVR
- Equipment Monitoring
- Materials Transport
- Defensive Driving
- Pre-Trip and Post-Trip Inspections
- Vehicle Cleaning and Maintenance
- Dependable and Reliable
- Customer Service
- Local Delivery
- Experienced Manual Transmission Drive
- Vehicle Inspection
- Safe Driver Training
- Valid Driver's License
- Time Management Skills
- Exceptional Written and Verbal Communication Skills
- Excellent Sense of Direction
- Skilled Forklift Operator
- Vehicle Inspections
- Route Management
- Safe Driving Record
- Attention to Detail
- Local Routes Understanding
- Responsible Driver
- Forklift Operation
- Cable Arrangements
- Device Configuration
- Technical Support
- Customer Training
- Troubleshooting Abilities
- System Testing
- Customer Relations Understanding
- Project Planning
- Task Prioritization
- Computer Skills
- Analytical Thinking
- Organizational Skills
Accomplishments
Oceaneeringgraduated with honors from the college of oceaneering
Certification
- surface supplied air diving license
Languages
English
Native/ Bilingual
american sign language
Limited
Spanish
Limited
References
References available upon request.
Timeline
Delivery Associate
aquino logistics
10.2021 - 09.2023
Cox Cable Contrator
Cox Communications
06.2010 - 08.2021
Underwater Welder/Commercial Diver
Global Industries, Inc
05.2005 - 04.2010
High School Diploma -
Mc Nary High School
Some College (No Degree) - Underwater Construction
College of Oceaneering And Engineering
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