JOSEPH SHAYA
Bloomfield Hills,USA
Summary
MBA Marketing candidate and Division I cross country and track student-athlete with a disciplined, goal-oriented mindset, pursuing a career in sales or marketing within the food industry. Proactive, self-driven communicator who thrives in fast-paced, ever-changing environments and is committed to continuous improvement and delivering results.
Overview
4
4
years of professional experience
Work History
ATHLETE BRAND AMBASSADOR
The Great Lakes Coffee Roasting Company
Bloomfield Hills, USA
12.2024 - 10.2025
- Created brand content on Instagram through story postings about my pre-run fuel itinerary.
- Acted as a public representative of the brand by promoting its values, mission, and products to my Instagram following of over 1,000 people.
- Provided monthly feedback to the marketing team about my results and interactions taken place, specifically regarding how customers like the product and what changes they want to see.
- From these interactions, comments were made about lower prices and changing milk options for the company's latte line.
- Showcased the brand in training content to authentically connect the coffee company with my active lifestyle audience.
RESTAURANT MANAGEMENT INTERNSHIP
Palette Bistro- Wineguys Restaurant Group
Petoskey, USA
05.2025 - 08.2025
- Assisted with daily front and back of house operations in a fast-paced restaurant environment.
- Front of house: Supported and led expo line, assisted servers with POS system questions, ran food, and worked host stand.
- Ensured high-level guest satisfaction through checking on customer's tables and assisting kitchen with fulfilling orders.
- Back of house: Assisted in payroll management through bi-weekly check distribution, managing timekeeping via 7shifts scheduling app, handling customer and team member inquiries through meetings, and being responsible for opening and closing the restaurant regularly.
- Trained and onboarded new front-of-house employees providing them with paperwork to fill out then items creating a file for their work information.
- Responsible for educating the new hires with the restaurant's service standards, POS/host procedures, and expo workflow to ensure consistent execution.
- Assisted with monthly inventory counts on all restaurant beverage items and received company product orders in store, via signing invoices.
FOOD AND BEVERAGE INTERN- LEVEL 2
Bay Harbor Golf Club
Petoskey, USA
05.2024 - 08.2024
- Assisted in various club operations, including serving, event planning and execution, and financial management.
- Oversaw food truck operations, helping train and assist new employees specifically teaching them opening/closing procedures.
- Contributed to an 18% increase in food truck sales growth over two seasons through product upselling.
- Completed and processed invoices using SAP Concur, ensuring accuracy and compliance with company policies.
- Demonstrated proficiency in inventory management of food and beverage items.
FOOD AND BEVERAGE INTERN- LEVEL 1
Bay Harbor Golf Club
Petoskey, USA
05.2023 - 08.2023
- Managed the day-to-day operations of the food truck, overseeing product upselling, inventory management, and ensuring member satisfaction.
- Provided exceptional customer service by taking orders and delivering food.
- Assisted in necessary daily food preparation to meet customer demands.
- Complied with company cash handling/variance procedures.
- Participated in inventory management to ensure all ingredients were restocked.
- Prepared and packaged food in compliance with club policy.
TEAM MEMBER
Einsteins Bros Bagels
Bloomfield Hills, USA
05.2021 - 08.2022
- Responsible for taking orders and completing payment processes, via the POS system.
- Displayed effective communication skills in the midst of store rushes and high consumer demands.
- Performed back and front of house operations such as cleaning all the floors, bathrooms, and various stations throughout the store.
- Assisted in daily food and beverage preparation.
- Participated in daily inventory management to ensure all ingredients were restocked prior to shift departure.
Education
MBA - Marketing
Oakland University
Rochester, MI05.2026
BBA - Entrepreneurship
Northwood University
Midland, MI05.2024
Skills
- SAP Concur
- Microsoft 365 Portfolio (Excel, Word, PPT, OneNote)
- 7Shifts (Employee Scheduling App)
- Inventory Management
- Content Creation (Instagram, Twitter, Facebook, and TikTok)
- LightSpeed Software (POS System)
Accomplishments
- Oakland University Student-Athlete Varsity Letter Winner
- Helped lead the Oakland University cross country team to a runner-up finish at the 2025 Horizon League Championships
- Dean's List- Northwood University (2021 & 2023)
- Second Team All-Conference, Cross Country - Northwood University, 2023 GMAC Championships
Campus Leadership Activities
- Member, Oakland University Cross Country and Track Teams, 2024-present
- Member, Grizzly Catholic, 2024-present
- Member, Northwood University Cross Country and Track Teams, 2021-2024
- Co-Captain, Northwood University International Auto Show (NUIAS), Team Audi, 2022-2023
- Member, Standing in the Gap (Northwood University), 2021-2024
Timeline
RESTAURANT MANAGEMENT INTERNSHIP
Palette Bistro- Wineguys Restaurant Group
05.2025 - 08.2025
ATHLETE BRAND AMBASSADOR
The Great Lakes Coffee Roasting Company
12.2024 - 10.2025
FOOD AND BEVERAGE INTERN- LEVEL 2
Bay Harbor Golf Club
05.2024 - 08.2024
FOOD AND BEVERAGE INTERN- LEVEL 1
Bay Harbor Golf Club
05.2023 - 08.2023
TEAM MEMBER
Einsteins Bros Bagels
05.2021 - 08.2022
MBA - Marketing
Oakland University
BBA - Entrepreneurship
Northwood University