Joseph Shea
New Bedford,MA
Summary
With a strong focus on adaptability and a wealth of knowledge, poised to contribute to collective success. Ability to quickly adjust to new environments and embrace change allows thriving in dynamic work settings. Leveraging extensive expertise, confident in capacity to drive positive outcomes for the team and organization. Together, can create a winning formula for success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
Cumberland Farms
04.2023 - Current
- Supervised a team of 15 employees and facilitated ongoing training to maintain high service standards
- Initiated local marketing strategies that raised store traffic by 20%
- Enhanced store appearance and merchandising, leading to a 10% increase in average customer spend
- Managed daily operations, including scheduling and payroll, improving operational efficiency by 15%
- Collaborated with the Area Supervisor to develop employee performance metrics, improving overall store performance
- Best Store Appearance
- Won company award for best retail space layout and visual merchandising execution
- Employee Retention Leader
- Successfully reduced staff turnover by 30% through effective leadership and employee engagement strategies
General Manager
Speedway LLC
02.2016 - 04.2023
- Promoted after Less than 1 years
- Tracked sales performance
- Assisted with payroll
- Developed strong relations with customers and vendors on behalf of the organization
- Determined staffing and scheduling requirements
- Trained and mentored all staff
- Created an effective orientation program
- Ensured all staff upheld company standards such as Completing daily task, understanding our rewards program and promoting it, selling promotional items that change month to month
- Provided daily reports in compliance with labor requirements
Manager
99 Restaurant
01.2011 - 01.2016
- Ensuring that the restaurant operates efficiently and profitably
- Overseeing the staff and insuring their duties are carried out in a timely manner according to company policy
- Adhering to health and safety precautions set out by the board of health
- Along with many other responsibilities in my job description
Education
High school or equivalent -
Skills
- Confident
- Fast learner
- Customer Service
- Store Manager Experience
- Restaurant Management
- Profit & Loss
- Merchandising
- Retail sales
- Retail management
- Supervising experience
- Leadership
- Sales
- Recruiting
- Inventory Control
- Payroll
- Succession planning
- Employee Orientation
- Performance Management
- Food Preparation
Certification
- ServSafe
- Food Handler Certification
Personal Information
Willing To Relocate: Anywhere
Timeline
Store Manager
Cumberland Farms
04.2023 - Current
General Manager
Speedway LLC
02.2016 - 04.2023
Manager
99 Restaurant
01.2011 - 01.2016