Joseph Shead
Atlanta,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Desk Office Manager
Gramercy Park Hotel
06.2013 - 08.2016
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Front Office Manager
The Besty South Beach
03.2007 - 05.2013
- Identified ways to improve efficiency in operations and implemented process changes
- Participated in ongoing training to enhance own job skills and knowledge
- Managed and coordinated multiple projects while ensuring timely completion
- Developed departmental objectives, budgets, policies, procedures and strategies.
Director of Sales
Thompson Hotel Group
01.2002 - 03.2007
- Managed team of sales representatives, providing guidance, coaching and support.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
Front Office Supervisor
Massage
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Education
Associate of Science - Hospitality Administration And Management
Miami Dade College
Miami, FLSkills
- Data Entry
- Status Updates
- Customer Relations
- Coaching and Training
Certification
Room Assignments
Greeting Guests
Request Management
Front Desk Management
Coordinating Reservations
Check-In and Check-Out Coordination
Timeline
Front Desk Office Manager
Gramercy Park Hotel
06.2013 - 08.2016
Front Office Manager
The Besty South Beach
03.2007 - 05.2013
Director of Sales
Thompson Hotel Group
01.2002 - 03.2007
Front Office Supervisor
Massage
Associate of Science - Hospitality Administration And Management
Miami Dade College
Room Assignments
Greeting Guests
Request Management
Front Desk Management
Coordinating Reservations
Check-In and Check-Out Coordination
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