Joseph Sheehan
Conroe,TX
Summary
Versatile professional with a robust background in security and sales, exemplified by a tenure at Margaritaville and adeptness in electronic surveillance and conflict resolution. Proven ability to enhance operational efficiency and customer satisfaction, maintaining 100% accountability of valuable assets. Demonstrates exceptional product knowledge and a commitment to safety and team leadership.
Overview
10
10
years of professional experience
Work History
Infantryman
USMC
Camp Pendleton South, CA
03.2014 - 03.2019
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Trained in use of tear gas, passive ordnance and explosives.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
Garden Associate
Home Depot
Magnolia, TX
01.2020 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Maintained walkways and paths throughout gardens for safe navigation.
- Maintained a clean and inviting garden center environment for both employees and customers alike.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
Sales Advisor
Office Depot
Conroe, TX
08.2020 - 12.2022
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Responded to in-person and telephone requests for information about company offerings.
- Trained and mentored new sales representatives.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Maximized space within storage areas by ensuring appropriate stacking of merchandise.
- Scanned all incoming merchandise to identify damaged or inconsistent products.
- Assisted in loading and unloading merchandise from delivery trucks while maintaining safety protocols to avoid workplace accidents.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Answered customer questions and provided detailed product information.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Managed inventory storage in clean and organized fashion.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Greeted customers and directed to requested products.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Squad Leader
USMCR
Houston, TX
02.2020 - 09.2023
- Maintained current in-depth knowledge of team member strengths and weaknesses to most effectively plan battle strategy.
- Assessed battlefield conditions such as terrain and enemy fire effectiveness to organize and deploy team members effectively.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
- Maintained property and equipment inventory and crew assignments.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Trained in use of tear gas, passive ordnance and explosives.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Led basic reconnaissance operations and reported enemy movements to commanding officers.
- Determined necessity and type of additional resources and change of approach and techniques.
- Maintained 100% accountability of assigned equipment worth more than $100,000.
Overnight Security Officer
Margaritaville
600 Margaritaville, Park Way, Montgomery, TX 77356
12.2022 - 06.2024
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
High School Diploma -
Oak Ridge High School
Conroe, TX06.2013
Skills
- Onsite Product Demonstrations
- Model Features
- Food Sales and Promotion
- Creating Collateral
- Product and Service Knowledge
- Electronic surveillance
- CCTV Surveillance
- Access Control
- Conflict resolution techniques
- Incident Reporting
- Military experience
- General security
- Loading and unloading
- Shipping and receiving
- Safety awareness
Timeline
Overnight Security Officer
Margaritaville
12.2022 - 06.2024
Sales Advisor
Office Depot
08.2020 - 12.2022
Squad Leader
USMCR
02.2020 - 09.2023
Garden Associate
Home Depot
01.2020 - 07.2020
Infantryman
USMC
03.2014 - 03.2019
High School Diploma -
Oak Ridge High School