Joseph Shepherd
Panama City,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Mobile Guide
Surterra Wellness
Panama City, Florida
10.2021 - Current
- Assisted customers in selecting the best products for their needs.
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
- Advised customers on various products such as effects, flavors, potency levels, and prices.
- Greeted customers with a friendly and inviting attitude.
- Verified customer identification to ensure they met age requirements for purchasing marijuana products.
- Operated cash registers to process payments from customers.
- Stocked shelves with new product arrivals.
- Kept up-to-date records of all transactions in compliance with state regulations.
- Monitored inventory levels and informed management when stock was low or depleted.
- Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
- Educated customers on responsible consumption practices such as dosage control and safe storage methods.
- Provided excellent customer service by answering questions regarding product usage and benefits.
- Organized backroom shelves according to item size and category for easy access.
- Processed returns and exchanges in accordance with company policy.
- Maintained a secure work environment by following safety protocols while handling cash or other valuables.
- Resolved customer complaints in a timely manner to maintain satisfaction ratings.
- Participated in team meetings to discuss sales goals and strategies.
- Assisted management in training new budtenders on policies and procedures.
- Complied with federal, state, and local laws regarding the sale of marijuana products.
- Performed daily opening and closing duties including cleaning tasks as assigned.
- Educated customers on effects, medical benefits and overall experience of using cannabis products.
- Created positive and healthy customer interactions to align with company core values.
- Verified proper customer identification, medical information and paperwork.
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Advised customers regarding safety measures necessary for cannabis consumption.
- Researched new products, strains and trends as well as important law changes regarding dispensaries.
- Executed customer-first culture through thoughtful communication and comprehensive product knowledge.
- Drove repeat business through local grass roots networking and loyalty program.
- Recommended merchandise to customers based on needs and preferences.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Checked tires for proper inflation before leaving on each route.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Notified customers of delays to decrease calls to support.
- Contacted customers prior to delivery to coordinate delivery times.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Utilized technology-based learning tools to enhance classroom instruction.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
Dockworker
Dillard's
Panama City Beach, Florida
10.2019 - 10.2020
- Inspected cargo for damage, shortages, and overages.
- Stacked cargo in designated areas according to size, type, style, color, or product code.
- Operated material handling equipment such as pallet jacks or hand trucks safely and efficiently.
- Followed proper procedures for storing items based on their fragility or temperature requirements.
- Assisted with unloading heavy freight by hand when necessary.
- Utilized scanners to track the movement of goods through the supply chain system.
- Cleaned and maintained work area regularly including sweeping floors, wiping down machines.
- Provided assistance to other departments within the facility as needed.
- Collaborated with team members to maximize efficiency during peak times.
- Protected company inventory by maintaining and organizing storage areas.
- Palletized boxes to increase movement and shipment efficiency.
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Maintain janitorial supply inventory.
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Move furniture, equipment, boxes or other items as requested by supervisors or clients.
- Replace light bulbs when needed.
- Ensure compliance with health regulations regarding the use of hazardous materials.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Dishwasher
Triple J Steakhouse
Panama City Beach, FL
02.2009 - 10.2017
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Disposed of glassware that had been broken or chipped according to safety procedures.
- Checked temperatures of dishwashing machines to ensure proper functioning.
- Maintained adequate levels of cleaning supplies for washing dishes.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Assisted in preparing salads and desserts when requested by chefs or supervisors.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Informed supervisors immediately if any machine malfunctions were observed during operation.
- Followed all safety guidelines while handling sharp objects like knives or forks.
- Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
- Sanitized surfaces after each use following standard sanitation practices.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Mixed soap, water and sanitizer together to create cleaning solutions for daily use.
- Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
- Observed safety regulations and used protective gear to clean knives and other sharp kitchen supplies.
Education
Associate of Science - Broadcasting
The Art Institute of Fort Lauderdale Inc
Fort Lauderdale, FL10-2008
Skills
- Engaging personality
- Social Perceptiveness
- Cultural Sensitivity
- Navigational skills
- Transportation and travel
- Group Oversight
- Special needs clients
- Guest Relations
- Script Creation
- Payment Collection
- Clean Driving Record
- Answering client questions
- Cash Handling
- Research
- Discussion Facilitation
- Geography Knowledge
- Sales abilities
- Transportation Coordination
- Team rapport
- Training and mentoring
- Safety Procedures
- Public Speaking
- Customer Engagement
- Cleaning
Timeline
Mobile Guide
Surterra Wellness
10.2021 - Current
Dockworker
Dillard's
10.2019 - 10.2020
Dishwasher
Triple J Steakhouse
02.2009 - 10.2017
Associate of Science - Broadcasting
The Art Institute of Fort Lauderdale Inc