Years of experience
Joseph Shy
Sr Application Analyst - Healthcare | Developer
Wolfforth,TX
Summary
Experienced Multi-discipline professional, well-versed in Agile & Scrum methodologies and the principles of product development with 11 years experience in Healthcare & Commercial IS/IT across various roles. Excellent relationship-building, organizational & project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Overview
11
11
50
50
+ Successful Projects & Deployments
Work History
Senior IS Application Analyst
Providence Health & Services
Lubbock, TX
08.2016 - Current
- Product Management/Product Ownership
- Operations Support & Engineering
- Agile process continuous development, deployment and adherence.
- DevOps environment management: tool, capacity & metric review and improvement planning.
- Supported daily operations and system maintenance procedures in world-class environment.
- Performed troubleshooting, maintenance and optimization of Healthcare & Clinical applications.
- Managed Incident records at high volume, handled up to 100 tickets per day
- Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
- Identification of technical debts and deployment of resources to modernize or standardize.
- Provided training to clients in use of any and all systems and applications deployed and supported by organization.
- Adaptive analysis of product and portfolio to enable proper application of resources and tools.
- Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
- Documented clients' issues and processes of resolution - moving towards Knowledge Centered Services (KCS) for improved reliability and reduced downtimes.
- Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Applied knowledge of application components in conjunction with query tools to achieve business objectives.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Oversaw knowledge & process development across project workstreams to create internal control statements and updates per evolving standards.
- Offered input for complex documents to support client-ready final versions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Collaborated with IT team and other support staff to develop new applications.
- Developed programs from ground up using measured, market-focused approach to eliminate waste and streamline implementation cycle.
- Collaborated with other analysts & developers to identify and alleviate software errors and inefficiencies.
- Coordinated with other analysts & engineers to evaluate and improve software and hardware interfaces.
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.
- Researched new technologies, software packages and hardware products for use in website projects.
- Boosted efficiencies in Power Platform software using Responsive Design and Relational Data to deliver better overall user experience.
- Walked clients and internal staff through troubleshooting steps to resolve common software issues.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Tier 2 Technical Support Technician
CHR Solutions
Lubbock, TX
07.2014 - 07.2016
- Leadership
- Effort Prioritization
- SMART Goal setting leading to ~15% productivity increase
- Effective communication (inter and intra-company)
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Contribute to internal knowledge bases, technical tools, scripts, code-bases.
- CRM & CMDB tool expert
- Provided on-call support for critical Network and Infrastructure issues related to Telecom Carriers and Internet connectivity.
DPAS Team Work-Lead | Warehouse Technician
PrimeTech International
Albany, GA
09.2013 - 05.2014
- Lead role on specialized NFC Asset-tagging project for USMC.
- Verified 100% accuracy of shipping and receiving documents and maintained records, reporting any deviations.
- Reduced unit spend ~6% through improving return & refurbish inspection workflow.
- Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
- Overseeing daily cycle counts, inventory placement & workflows.
- Enforced organizational standards to maintain safe and healthy work environment.
- Analyzed malfunctioning equipment and determined type of repairs required.
Tier 3 Support Technician / LD Specialist
NTS Communications
Lubbock, TX
07.2011 - 07.2013
- Monitoring of entire Telco network for residences and businesses
- Troubleshooting of large circuits and nodes on network interfaces
- Receipt and handling of DIGTESS 411 calls
- Provide technical assistance and support for incoming queries and issues related to computer systems
- Installed, maintained and supported VoIP applications.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Adapted and modified standard techniques, procedures and criteria to solve complex problems.
- Train users & write training manuals
Education
Associate of Science - Business Administration
Virginia College
Lubbock, TX06.2016
Skills
- Collaboration, engagement & respect for team
- Cloud Compute & Asset Deployment
- Container Management, Kubernetes Deployment
- API Management & NET Framework
- Front-End Web/App Development
- PowerShell, Python & Bash via Azure Cloud Shell
- Automation, Machine Learning & Azure Runbook
- Server/Client Hardware Deployment & Support
- Service related Incident Management/Request Fulfillment
- Business Solutions
- Asset Compliance & Adherence Upkeep
- Developing Creative Technical Solutions
- Continuous Integration Systems
- Scrum Methodology
- Agile Pipeline & Release Management (Github, Azure Repos)
- Relationship Management
- Mission-to-work alignment
- Business Need Identification & Fulfillment
- Cost Data Analysis
- Process Improvement Initiatives
Certification
- Azure Cloud AZ900 Certified, Microsoft - Active
- ITIL Foundation v3 Certified, Acquiros Inc. - Active
Commonly Works With
- People & Teams
- Various Client/Server Management Tools
- Various Network Management Tools
- Application Interfaces & HL7 Monitoring
- SQL, MySQL, Azure Cosmos
- Front-End Development & Programming Languages (Python, Bash, JSON, HTML/CSS, C# & .NET)
- Azure Cloud Environment, Deployment & Optimization Tools
- DevOps Boards & Pipelines: Capacity Planning & Release Management Tools
- Network Mapping & Analytics Tools
- Customer Relationship Management (CRM) Tools
- Full Office 365 Productivity Suite
- Dynamics 365 & Developer Suite
- Power Platform Apps & Automation
- Dataverse & Modern Data Storage
Timeline
Senior IS Application Analyst
Providence Health & Services
08.2016 - Current
Tier 2 Technical Support Technician
CHR Solutions
07.2014 - 07.2016
DPAS Team Work-Lead | Warehouse Technician
PrimeTech International
09.2013 - 05.2014
Tier 3 Support Technician / LD Specialist
NTS Communications
07.2011 - 07.2013
Associate of Science - Business Administration
Virginia College
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