Joseph Sidhom
Arlington,TX
Summary
Dynamic leader with a proven track record, adept in enhancing security and patient experience through exceptional problem-solving and communication skills. Successfully guided teams through complex changes, enhancing operational efficiency, time management and adaptability, Demonstrated expertise in strategic planning and effective communication.
Overview
4
4
years of professional experience
Work History
Visitor Management Lead
Town Park
02.2024 - Current
- Responds promptly to alarms or calls for assistance from hospital staff, patients, or security.
- Deescalating tense situations when necessary, while maintaining a professional demeanor, ensuring prompt attention to inquiries or concerns.
- Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
- Provided exceptional customer service to hospital visitors
- Handled challenging situations with poise and professionalism while addressing patient concerns or complaints promptly.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Back of House Supervisor
Saltgrass Steakhouse
08.2023 - 02.2024
- Ensured kitchen cleanliness, adhering to health and safety regulations for optimal sanitary conditions.
- Prioritized tasks and time to complete daily projects.
- Improved employee retention by providing ongoing training and promoting a positive work environment.
- Implemented cross-training initiatives, resulting in a more versatile workforce capable of handling various tasks as needed.
- Maintained open lines of communication with front-of-house supervisor to address any issues impacting guest experience.
- Addressed customer concerns promptly, demonstrating excellent conflict resolution skills to maintain satisfaction levels.
- Mentored junior staff members, fostering professional growth and skill development within the team.
Associate
Wheel Pros
03.2021 - 09.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Assisted in training and onboarding of new employees, contributing to a cohesive and efficient workforce.
Education
High School Diploma -
Trinity High School
Euless, TX07-2016
Skills
- Time management
- Attention to detail
- Problem-solving abilities
- Active listening
- Effective communication
- Adaptability and flexibility
Timeline
Visitor Management Lead
Town Park
02.2024 - Current
Back of House Supervisor
Saltgrass Steakhouse
08.2023 - 02.2024
Associate
Wheel Pros
03.2021 - 09.2023
High School Diploma -
Trinity High School
Similar Profiles
Benjamin JonesBenjamin Jones
Valet at Town Park Valet ServicesValet at Town Park Valet Services
Macey MeyersMacey Meyers
Lifeguard at Colonie Town ParkLifeguard at Colonie Town Park
Claudette IannucciClaudette Iannucci
Leasing Manager at Mid-Town Park Management, LLCLeasing Manager at Mid-Town Park Management, LLC